package handler resume example with 13+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am a Disciplined employee with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships and bringing positivity to the work place daily. I have worked in customer service for years now, and know how to finish any task at hand efficiently while keeping the customer happy. Being a seven and a half year USPS Mail Carrier, safety protocol has always been important to me. Keeping the work place clean, organized, and following safety procedures so myself and others can get home the same way we left. Being that I have no professional experience with repairs and remodels, I have learned a tremendous amount being a home owner for the past six years. This includes drywall, flooring, painting, and plumbing. I've grown very fond and find enjoyment out of these renovation projects and will put the time and hard work to fully learn and understand the ins and outs of it all. I've always been a hands on person and a quick learner. I am very personable, ambitious, charismatic, and ready to take on any project no matter the difficulty. I can take on being a leader, motivator as well as gives guidance to any individual that needs the help. I know that I can be a great asset to your team. Thank you for your consideration. Hope to hear from you soon.

  • Team Building
  • Communication Skills
  • Customer Service
  • Package handling/ delivery
  • Smart Phone Savvy
  • Planning
  • Conflict resolution
  • Critical thinking
  • Analytical
  • Positivity
  • Trustworthiness
  • Problem Solving
  • Coordination
  • Decision-making
  • Reliable and trustworthy
  • Collaboration
  • Relationship building
  • Confidence
  • Organization
  • Motivation
  • Responsibility
  • Interpersonal
  • Conflict resolution
  • Critical thinking
  • Decision-making
  • Delivery, Protocols
  • Email
  • Flooring Instillation
  • Drywall Installation
  • Plumbing
  • Troubleshooting
  • Hand tool operations
  • Safety behaviors expertise
  • First Aid/CPR
12/2020 to Current Package Handler Fedex Ground Ph Us | North Bend, PA,
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Assisted in loading delivery trucks with prepared packages.
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Protected company inventory by maintaining and organizing storage areas.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Used hand tools and loading equipment, including pallet jacks and two-wheelers.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Created regular reports on packaging activities and posted in ERP system.
  • Braced, padded and supported shipments to prevent shifting and damage.
  • Used scanners to track parcel information such as condition or receipt.
05/2013 to 10/2020 City Letter Carrier Hilton Worldwide | Cedar Rapids, IA,
  • Acquired customer signature for registered and insured mail.
  • Furnished customers with postal information, change-of-address cards and other postal forms.
  • Collected customs charges, postage due and C.O.D.
  • Payments.
  • Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
  • Adhered to postal regulations and maintained knowledge of commonly used products and procedures.
  • Used a portable electronic scanner to track parcels and record tracking progress.
  • Collected mail from distribution and prepared in sequence for efficient delivery.
  • Obtained receipts for registered and certain insured mail.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Handled undeliverable mail in accordance with established procedures.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Cleaned and checked over the vehicle after completion of all daily deliveries.
  • Routed all classes of mail in sequence of delivery along an established route.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Delivered various types of mail on routes according to strict timelines.
  • Weighed parcels, calculating costs based on type, total weight, and final destination.
  • Operated mail processing equipment and manually sorted mail.
  • Placed mail into appropriate PO boxes.
  • Delivered mail to residents and business within assigned area.
  • Obtained signatures from recipients to release registered and special delivery parcels.
  • Scheduled pickups for outgoing parcels with external mail delivery services.
  • Organized and monitored mail supplies and general office supplies for mailroom.
  • Documented logs of postage charges and organized receipts.
  • Loaded mail into cart to prepare for interdepartmental delivery route.
  • Weighed items using electronic scale to calculate shipping costs.
  • Placed letters in individual mail slots for internal staff pickup.
  • Received, sorted and organized incoming mail, including letters and packages.
  • Responded to internal employees' questions about mail services, products and delivery choices.
  • Identified undeliverable mail and applied markups to return to sender.
  • Operated photocopier to print, collate and fold documents.
  • Delivered mail by dropping off to recipients within organization.
02/2010 to 02/2013 Front Desk Receptionist Brightview Senior Living | Lake Forest, MD,
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Worked with customers to attain operational and financial goals with strategic approaches.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Solved minor customer issues and escalated major problems immediately to Management].
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Worked with customers to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Secured guest valuables in main safe or individual boxes.
  • Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
  • Monitored reservations to track incoming parties and special events.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Transmitted information or documents to customers, using computer, mail or facsimile machine.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Addressed and welcomed a large volume of guests to business per day, improving overall customer service and engagement.
  • Operated multi-line switchboard for busy office and routed incoming calls to correct individuals.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Scheduled meetings for internal personnel, partners and clients using the companies current software.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Protected team members and guests from accidents by following safety protocols and proactively monitoring all building areas for hazards.
  • Coordinated front desk operations and diligently helped all in-person visitors and callers with knowledgeable assistance.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Processed and prepared memos, correspondence, travel vouchers and other documents, routing them to appropriate personnel.
  • Signed for packages, recorded all deliveries and distributed to inter-company personnel.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Responded to inquiries and room requests made online, by phone or email.
  • Computed guest billings and posted charges to room accounts.
09/2007 to 07/2009 Kitchen Hand/Patient Care Assistant Wyndcrest Assisted Living Community | City, STATE,
  • Provided excellent customer service by effectively communicating with patients, families, staff and staff in other hospital departments.
  • Assisted with patient admission, discharge and transfer to maximize facility efficiency.
  • Performed minor housekeeping tasks, including dishwashing, vacuuming, and disinfecting to keep patient areas clean and sanitized.
  • Improved patient care, safety and compliance by partnering with nurses.
  • Responded promptly to patient call lights to provide physical and emotional support.
  • Assisted elderly patients with essential ambulatory care for transport to and from facility.
  • Kept instruments and equipment clean and effectively sanitized.
  • Conducted games and other activities to engage clients and provide mental stimulation and entertainment.
Education and Training
Expected in 2009 to to High School Diploma | Rochester High School, Rochester, IL, GPA:
Expected in to to | Kinesiology Southern Illinois University Carbondale, Carbondale, IL GPA:
Expected in 05/2012 to to Associate of Arts | Lincoln Land Community College, Springfield, IL GPA:

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Resume Overview

School Attended

  • Rochester High School
  • Southern Illinois University Carbondale
  • Lincoln Land Community College

Job Titles Held:

  • Package Handler
  • City Letter Carrier
  • Front Desk Receptionist
  • Kitchen Hand/Patient Care Assistant


  • High School Diploma
  • Some College (No Degree)
  • Associate of Arts

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