Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job positions. Ready to help team achieve company goals.

  • Handheld Scanners
  • Standards Compliance
  • Work Assignments
  • Container Tagging and Marking
  • Product Packing
  • Visual Inspections
  • Merchandise Tracking
  • Inventory Records
  • Package Loading
  • Team Meetings
  • Loading Dock Operations
  • Physical Strength and Stamina
  • Order Picking and Processing
  • Customer Experience
  • Monthly Inventory
  • Inventory Databases
  • Customer Needs Assessments
  • Stacking and Staging
  • Adaptable to Changing Needs
  • General Housekeeping
  • Critical Thinking
  • Reaction Time and Speed
  • Materials Handling Safety Training
  • Reading Comprehension
  • Deadline Meeting
  • Precision and Accuracy
Work History
Package Handler, 11/2020 - 03/2021
Fedex Chesterfield, VA,
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Handled inventory control and cycle counting procedures.
  • Inspected equipment and used troubleshooting approaches to keep machines operational.
  • Safely transported hazardous items using [Type] equipment avoiding accidents and mishaps.
  • Delivered updates on anticipated task completion times.
Guest Advocate, 11/2019 - 01/2020
Torrid Louisville (Mall St. Matthews), KY,
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
Sales Associate, 10/2019 - 12/2019
Sears City, STATE,
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained records related to sales, returns and inventory availability.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Achieved perfect attendance and on-time record.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Tracked stock using company inventory management software.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Prepared large cash deposits with zero discrepancies.
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
High School Diploma: , Expected in 05/2018
Edward H. White High School - Jacksonville, FL
Status -
American Sign Language :
Negotiated :
English :
Native or Bilingual:
Negotiated :

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Resume Overview

School Attended

  • Edward H. White High School

Job Titles Held:

  • Package Handler
  • Guest Advocate
  • Sales Associate


  • High School Diploma

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