Dedicated worker willing to take on any task to help the team. Offering 2+ years of experience in customer care and an exceptional record of punctuality and good attitude. Skilled at learning new processes quickly and adapting to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Dependable professional with experience in dynamic, high-performance environments. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems.
Skills
Work Planning and Prioritization
Inventory Tracking
Decision Making
Quality Assessment and Assurance
Standards Compliance
Problem Solving
Team Collaboration
Organization and Prioritization
Relationship Building
Inventory Management
Customer Service
Display Maintenance
Detail-Oriented
Hospitality and Professionalism
Stocking Supplies and Retail Products
Conflict Resolution
Dependable and Responsible
Critical Thinking
Work History
Package Handler, 06/2020 to Current Omni Hotels – Indianapolis, IN,
Prepared pallets of boxes for easy transportation between customer and storage locations.
Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
Assembled, sealed and loaded packages into correct trucks.
Handled inventory control and cycle counting procedures.
Removed jams and unblocked conveyor system to maintain flow of goods.
Coordinated daily work strategies, following oral and written instructions to properly move and ship products.
Delivered updates on anticipated task completion times.
Removed debris and hazardous materials from packing area to avoid contamination.
Prevented load shifting or damage by using bracing and strapping techniques.
Safely transported hazardous items using [Type] equipment avoiding accidents and mishaps.
Used hand-held scanners and physical logs to accurately track item movements.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Inspected equipment and used troubleshooting approaches to keep machines operational.
Barista, 02/2020 to Current Highgate Hotels – Rochester, NY,
Maintained supply levels in counter and customer areas to meet typical demands.
Recommended products based on solid understanding of individual customer needs and preferences.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Cleaned counters, machines, utensils and seating areas daily.
Maintained regular and consistent attendance and punctuality.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Learned every menu preparation and numerous off-label drinks to meet all customer needs.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Complied with standards for merchandising, stocking and storing product.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
In-Home Nanny, 03/2019 to 12/2020 Next Door – City, STATE,
Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
Read and discussed stories with children to boost literacy and reading comprehension skills.
Involved children in caring for household pets and chores.
Monitored schedules to maintain sleeping, eating and school schedules for children.
Worked with parents to develop and implement discipline programs to promote positive behavior.
Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
Identified warning signs of emotional and developmental problems in children.
Promoted language development skills through reading and storytelling.
Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
Coordinated field trips to local parks, fire stations and zoos.
Supported children in daily activities, including playing, meals and snacks, hygiene and socialization.
Assisted children with homework assignments and special projects across different subjects.
Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
Assisted with light housekeeping duties as well as running errands.
Built positive and nurturing environments to support child social and emotional growth.
Maintained updated list of emergency contact information and child's health information in case of emergencies.
Prepared tasty, healthy meals for children to encourage good eating habits.
Education
: Dental Hygiene, Expected in Maricopa Community Colleges - Estrella Mountain Community College - Avondale, AZ GPA:
High School Diploma: , Expected in 05/2019 Peoria High School - Peoria, AZ GPA:
: , Expected in Desert Edge High School - Goodyear, AZ GPA:
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School Attended
Maricopa Community Colleges - Estrella Mountain Community College
