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Package Handler Resume Example

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PACKAGE HANDLER
Summary

Hardworking skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of working on feet for long periods of time and training incoming staff. Solid background in food service field, with years of experience.

Skills
  • Menu memorization
  • High-volume dining
  • Point of Sale (POS) system operations
  • Effective sales techniques
  • Check payment processing
  • Prompt table clearance
  • Menu knowledge
  • Sales techniques
  • Seating assignment preparation
Experience
12/2019 to Current
Package HandlerPlastics One Inc. － Roanoke , A
  • Palletized boxes for easy movement and shipment.
  • Created reports on packaging activities on a frequent basis to ensure that packaging and delivery information is posted on company database.
  • Tracked movements with hand-held scanners and daily production sheets to keep records accurate.
  • Ensured packages were sealed properly.
  • Transported more than [Number][Type] items between storage and production areas each day.
  • Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
  • Attached documents, such as PO receipts, packing slips and bill of lading to outbound shipments.
  • Disposed of debris and hazardous materials properly to avoid contaminating [Type] and [Type] products.
  • Braced, padded and supported shipments to prevent shifting and damage.
  • Operated forklifts and pallet jacks to move, pick or put away products.
  • Loaded completed orders on pallets according to delivery numbers.
  • Inspected [Number] packages per shift to determine any product or package damage.
09/2018 to 02/2019
CashierBath & Body Works － Roanoke, VA
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Increased sales [Number]% by suggesting specific purchases to customers and [Action].
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
  • Built relationships with strategic partners leading to business development opportunities.
  • Smoothly processed incoming orders, handling over [Number] transactions per day with exceptional accuracy.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Received payments for [Product or Service] and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Worked closely with front-end staff to assist customers.
05/2011 to 11/2016
WaitressCountry Cookin － Troutville, VA
  • Updated repeat customers on menu changes and updates to maintain quality service relationships.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Attended to new customers quickly to inquire about drinks and start off dining experience with prompt beverage service.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Frequently communicated with kitchen staff to stay up to date on supply availability and potential customer wait times.
  • Inspected restrooms for cleanliness and availability of supplies [Number] times per shift.
  • Served plated dinners, buffet style dinners and passed hors d'ouevres for parties of [Number] to [Number].
  • Served average of [Number] patrons daily at [Type] restaurant with consistent recommendations for exceptional service.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals in [Number]-compartment sink.
  • Carried [Number] plates at one time without dropping or spilling, decreasing overall customer wait time.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Increased sales of key menu items through effective upselling.
  • Minimized customer wait times by efficiently taking and filling over [Number] orders each day.
  • Designed custom private function and banquet packages to accommodate groups of up to [Number], including business dinners, sales presentations, club meetings, weddings and charity events.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Prepared salads and appetizers to back up kitchen staff.
  • Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.
  • Checked order accuracy and food quality before delivering to customers.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Education and Training
06/2011
High School DiplomaWilliam Fleming High School － Roanoke, VA
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Resume Overview

Companies Worked For:

  • Plastics One Inc.
  • Bath & Body Works
  • Country Cookin

School Attended

  • William Fleming High School

Job Titles Held:

  • Package Handler
  • Cashier
  • Waitress

Degrees

  • High School Diploma

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