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package handler resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Attentive Package Handler offers background assembling, sealing, scanning, and loading parcels. Hardworking team player ready to stand for long periods, follow safety standards and maintain security. Productive Package Handler experienced in transporting materials in warehouse settings. Recognized for accuracy in documentation and shipping coordination. Versed in using hand-held scanners for tracking and preparing high volume of packages for speedy delivery. Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions and adhere to OSHA regulations.

Skills
  • Inventory Control Procedures
  • Team Collaboration
  • Package Preparation
  • Stacking and Staging
  • Material Storage
  • Cycle Counting Proficiency
Education and Training
Amundsen 5110 N. Damen Avenue, Expected in 06/2007 ā€“ ā€“ High School Diploma : - GPA :
Experience
Fedex Cross Border - Package Handler
Blacklick, OH, 08/2018 - 02/2020
  • Palletized boxes to increase movement and shipment efficiency.
  • Resolved conveyor system issues by clearing jams and blockages.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Braced, padded, and supported items in packages to prevent shifting and damages.
  • Loaded completed orders on pallets according to delivery numbers.
  • Operated power tools and special machinery to move, pick up, and store products.
  • Protected company inventory by maintaining and organizing storage areas.
  • Alerted purchasing team of shortages or damaged goods identified when unloading trucks.
  • Used scanners to track parcel information, condition or receipt.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Juggled shift duties, prioritizing immediate tasks to streamline operations.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
Res-Care, Inc. - Shift Leader
Portland, OR, 10/2016 - 04/2018
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Delegated tasks to employees and monitored activities and task completion.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Upheld company standards and compliance requirements for operations.
  • Complied with company safety procedures, policies, and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Coordinated daily shift changes to lead transition and handle special requests.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Coordinated shift workers for inventory receiving, auditing, and restocking.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Assessed reports and adjusted workflows to realign with targets.
  • Documented production levels and materials used to keep management informed.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Guided staff on implementing promotions and marketing programs.
  • Applied continuous improvement program in daily activities to boost productivity, improve quality, and reduce costs.
  • Resolved customer complaints and reported issues to senior management.
  • Reviewed job applications to select top candidates for interviews.
  • Directed employees through daily routines.
  • Completed opening and closing duties to facilitate business operations.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Documented receipts, employee hours, and inventory movement.
  • Counted inventory, resolved discrepancies, and completed paperwork to keep system accurate and current.
  • Improved daily operational plans, developed production schedules, and optimized task flow.
  • Taught staff upselling techniques to meet revenue targets.
  • Reinforced rules to promote superior employee performance.
  • Established team goals, reviewed employee work and mentored team members to improve performance.
Animal Health International, Inc. - Customer Service Representative
Little Rock, AR, 02/2012 - 04/2015
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Audited customer account information to identify issues and develop solutions.
  • Consulted with customers to resolve service and billing issues.
  • Processed documentation and troubleshot discrepancies to build client rapport.
  • Troubleshot shortages and overages to support quality control efforts.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Made outbound calls to obtain account information.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Analyzed customer activity to promote safe and secure environment.
  • Explained benefits, features and recommendations to maximize client retention.
  • Upsold products and services to address customer needs and maximize sales.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Reviewed account and service histories to identify trends and resolve issues.
  • Set up and activated customer accounts.
  • Answered customer questions and addressed concerns resulting in reduction in customer complaints.
  • Upheld privacy and security requirements for customer information.
  • Created and implemented process improvements to maximize efficiency.
City Of Lewisville - Cashier
Lewisville, TX, 03/2009 - 07/2011
  • Operated cash register, collected payments, and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Helped with purchases, locating items and signing up for rewards programs.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Inspected store products for damage and obtained item replacements for customers.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Answered customer questions, provided store information, and directed customers to designated store areas.
  • Processed refunds for worn, damaged, and broken merchandise.
  • Disseminated information to customers regarding account updates, new service additions, and promotional offers.
  • Directed cleaning, trash removal, and sanitation procedures to keep aisles and register area organized.
  • Handled credit applications from customers, liaised with credit manager for approvals and account setup, and processed credit card payments.
  • Recommended complementary and discounted items to customers to increase sales.
  • Tracked company inventories, moved excess stock, and arranged products to improve sales.

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Resume Overview

School Attended

  • Amundsen

Job Titles Held:

  • Package Handler
  • Shift Leader
  • Customer Service Representative
  • Cashier

Degrees

  • High School Diploma

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