Dependable team player with solid background in fulfillment. Highly productive, organized and efficient with the stamina to stand or walk for long hours.
Skills
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
04/2023 to 06/2023
Package HandlerPoshmark – Newark, CA,
Handled customer service issues by providing guidance or escalating for advanced support.
Scanned and sorted packages according to destinations and service type using handheld scanner.
Sorted packages to appropriate slide, line or belt for final distribution.
Picked products using RF scanner to fill orders.
Palletized boxes to increase movement and shipment efficiency.
Protected company inventory by maintaining and organizing storage areas.
Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Disposed of debris and hazardous materials properly to avoid contamination.
Logged packaging activities and filed reports in company databases.
07/2022 to 09/2022
Technical Support RepresentativeBarracuda Networks – New York, NY,
Assisted customers with various types of technical issues via email, live chat and telephone.
Supported customers with online billing, access and account issues.
Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
Maintained up-to-date case documentation for future reference.
Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
Used proactive monitoring procedures and tools to identify problem prevention opportunities.
Monitored support activity trends to create problem resolution and solution reports.
Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control, and other tools.
Handled customer service issues by providing guidance or escalating for advanced support.
Increased technical knowledge by reading trade publications, operating manuals, and diagnostics information.
Worked with internal teams to deliver accurate information to customers and service accounts.
Assisted customer in understanding products, components and systems using technical demonstration.
Developed and maintained strong relations with customers to meet quality expectations.
Demonstrated advanced product knowledge to solve customer issues.
Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
Served as first point of contact for incoming technical service calls and emails.
Documented customer complaints and inquiries for use in technical documentation and bug tracking.
01/2022 to 06/2022
RecruiterClark Construction Group – Baltimore, MD,
Explained job duties, compensation and benefits to potential candidates.
Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress.
Advertised and promoted open positions using social media and digital marketing procedures.
Ensured adherence and compliance to U.S. EEO regulations and all employment legislation.
Facilitated job application processes for qualified candidates.
Read, analyzed, and interpreted various internal and external documents and reports.
Compiled data from personnel records and prepared reports on candidate performance and qualifications.
Attended career fairs and networking events to help fill openings and build candidate pipeline.
Collaborated with human resources teams to mitigate risks and verify regulatory compliance.
Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
Provided hiring status updates to HR and managers for comprehensive oversight.
Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
Managed candidate activity within Applicant Tracking System (ATS).
Participated in local job fairs and recruitment events for prospective hiring.
Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
Created and maintained positive relationships with hiring managers and HR business partners.
Analyzed employment-related data and prepared substantive reports.
Gathered and analyzed information on recruitment challenges or procedures.
Assessed function of newly implemented hiring systems or recruitment procedures.
Provided management with information and training for interviewing and performance appraisals.
Reviewed employment applications to match applicants with job requirements.
Prepared manuals and trained human resource personnel to use new forms, reports or procedures.
Conferred with management to develop or implement personnel policies or procedures.
04/2021 to 01/2022
RecruiterClark Construction Group – Huntsville, AL,
Explained job duties, compensation and benefits to potential candidates.
Utilized internal recruiting systems (iCIMS) to record, update and track all candidate progress.
Advertised and promoted open positions using social media and digital marketing procedures.
Ensured adherence and compliance to U.S. EEO regulations and all employment legislation.
Facilitated job application processes for qualified candidates.
Read, analyzed, and interpreted various internal and external documents and reports.
Worked with senior leadership to develop comprehensive recruitment strategies for long-term implementation.
Compiled data from personnel records and prepared reports on candidate performance and qualifications.
Attended career fairs and networking events to help fill openings and build candidate pipeline.
Developed recruitment strategies to achieve required staffing levels for assigned requisitions.
Collaborated with human resources teams to mitigate risks and verify regulatory compliance.
Provided hiring status updates to HR and managers for comprehensive oversight.
Monitored applicant tracking system actions to support hiring deadlines and streamline candidate experiences.
Supported hiring efforts domestically and internationally.
Participated in local job fairs and recruitment events for prospective hiring.
Managed candidate activity within Applicant Tracking System (ATS).
Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications.
Created and maintained positive relationships with hiring managers and HR business partners.
Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
Conducted exit interviews and completed employment termination paperwork.
Provided management with information and training for interviewing and performance appraisals.
Gathered and analyzed information on recruitment challenges or procedures.
Analyzed employment-related data and prepared substantive reports.
Assessed function of newly implemented hiring systems or recruitment procedures.
Documented study findings and prepared recommendations for updated procedures or organizational changes.
Designed, evaluated or recommended changes to forms or reports.
Advised management on organizing, preparing, or implementing recruitment or retention programs.
Managed and updated recruitment ATS and CMS software.
Tracked personal and financial information of employees.
Informed applicants of duties and responsibilities, compensation and benefits.
Education and Training
Expected in 10/2016 to to
Associate of Arts: Central Piedmont Community College - Charlotte, NC GPA:
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