Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

  • Strategic planning
  • Policies and procedures
  • Staff Management
  • Coaching and mentoring
  • Schedule optimization
  • Improvement initiatives
  • Creative merchandising
  • Budgeting
  • Operations management
  • Business planning
  • Key Performance Indicators
Work History
02/2020 to Current Package Handler Hello Fresh | Paterson, NJ,
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Assembled, sealed and loaded packages into correct trucks.
  • Handled inventory control and cycle counting procedures.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Assisted Managers with during busy periods, developing new skills while boosting warehouse efficiency.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Safely transported hazardous items using [Type] equipment avoiding accidents and mishaps.
  • Followed verbal and written instructions to properly move and ship products.
02/2019 to 02/2020 Manager Tata Consultancy Services | Tampa, FL,
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
  • Directed staff and managed annual capital budget.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Prepared and recommended long-range plans for development of department personnel.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Approved regular payroll submissions for employees.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Maximized performance by monitoring daily activities and mentoring team members.
06/2002 to 06/2018 Manager Tata Consultancy Services | Thousand Oaks, CA,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Completed point of sale opening and closing procedures.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Developed new store location from ground up by hiring and training efficient team.
  • Approved regular payroll submissions for employees.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Supervised guests at front counter, answering questions regarding products.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Rotated merchandise and displays to feature new products and promotions.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
Expected in 06/2002 High School Diploma | White Plains Senior High School, White Plains, NY GPA:

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School Attended

  • White Plains Senior High School

Job Titles Held:

  • Package Handler
  • Manager
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  • High School Diploma

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