LiveCareer-Resume

package handler resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Positive, upbeat [Job Title] brings more than [Number] years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Personable, friendly and solution-oriented [Job Title] with over [Number] years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Seasoned customer service professional competent in organizing deliveries, dispatching drivers and resolving customer concerns. Detail-oriented, responsive and adaptable to changing conditions. Proficient in [Type] regulations and procedures.

Hardworking [Job Title] accustomed to fast-paced [Type] call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in [Industry] standards and best practices.

Skills
  • Cycle counting proficiency
  • Merchandise tracking
  • Material storage
  • Inventory control procedures
  • Inventory organization
  • Work ethic
  • Working collaboratively
  • Data management
Education and Training
Great Falls High School Great Falls, MT Expected in 06/2007 High School Diploma : - GPA :
Experience
Quest Diagnostics - Package Handler
Torrington, CT, 11/2020 - 05/2022
  • Assisted in loading delivery trucks with prepared packages.
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
  • Culled knowledge of OSHA safety standards to communicate potential hazards and issues to [Job title].
Penn National Gaming - Casino Manager
Detroit, MI, 10/2018 - 01/2020
  • Oversaw cage operations for [Number]-square foot casino.
  • Resolved customer complaints and payout errors.
  • Collaborated with marketing personnel to promote casino services and events.
  • Removed non-abiding players and card counters for non-compliance with established rules.
  • Maintained accurate records of cash supply transfers in alignment with regulatory requirements.
  • Assessed staffing levels to verify proper shift coverage, staff rotations and breaks.
  • Supervised gaming tables and surrounding areas to enforce operational policies.
  • Established work schedules and station arrangements for daily shifts.
  • Addressed patron complaints and quickly payout errors and disputes.
Donatos - Bartender
Brownsburg, IN, 05/2014 - 03/2019
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Completed regular bar inventories and daily requisition sheets.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Collected and organized daily till totals and tips.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Prepared new garnishes, juices and other perishables daily.
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Created unique cocktails for special events.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Restocked beer and liquor regularly and after special events.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Received cash and card payments for balances owed.
  • Kept supplies stored in proper locations according to health code standards.
  • Monitored patron alcohol consumption to encourage safety.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Collected appetizer, entree and wine orders from patrons.
  • Advertised, marketed and recommended drink options to guests.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Prepared specialty drinks to support servers.
  • Used POS system to input orders, create checks and issue receipts.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Designed and implemented new cocktails to drive customer interest and sales numbers.
  • Reduced inventory losses and moved older products by creating new drink menu items.
  • Reinvented classic cocktails to complement new menu options.

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Resume Overview

School Attended

  • Great Falls High School

Job Titles Held:

  • Package Handler
  • Casino Manager
  • Bartender

Degrees

  • High School Diploma

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