LiveCareer-Resume

package handler resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Upon leaving the farmlife in KS i attended the University of Kansas for 3 years. Moved to Texas and started career with Whole Foods market spent 11 years there. After that I obtained a position at Dell Computers and spent many years there honing customer service skills. Upon moving to MontanA obtained work with computer and internet provider. CYBERNET1.

Now in Kansas I work at entry level for UPS.

Skills
  • Computer Networking
  • LAN
  • Software Troubleshooting
  • WAN
  • Equipment Repair
  • TCP/IP
  • Agriculture
  • Operating Systems
  • Microsoft Windows
  • Ethernet
  • Network Support
  • Help Desk
  • Technical Support
  • DHCP
  • VPN
  • Troubleshooting
  • Driving
  • Computer literacy
  • Mechanical knowledge
  • Customer service
  • Microsoft Office
  • Network Monitoring
  • Maintenance
  • DNS
  • Administrative experience
  • Farm machinery
  • VoIP
  • Linux
  • Awards
  • Manager excellence award
  • May 2001
  • Certifications and Licenses
  • OSHA 30
  • Assessments
  • Work style: Conscientiousness — Highly Proficient
  • March 2021
  • Tendency to be well-organized, rule-abiding, and hard-working.
  • Full results: Highly Proficient
  • Mechanical Knowledge — Highly Proficient
  • Understanding and applying mechanical concepts and processes.
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field.
Education
Colby Senior High School Colby, KS Expected in 05/1985 High school diploma or GED : General Studies - GPA :
Work History
Pepsico - Package Handler
Wilmington, DE, 10/2022 - Current
  • Stocking and merchandising on the nightshift
  • Proper handling and merchandising nearly any product in the store
  • Excellent customer service.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Removed debris and hazardous materials from packing area to avoid contamination.
Cox Automotive - Computer/Wan Support Technician
Bear Creek, PA, 11/2006 - 01/2021
  • Installed and maintained wireless equipment for this internet service provider
  • Duties included mounting hardware and aligning equipment for the best signal
  • Installed a wide variety of Wireless Network links and routers
  • Computer support side of position entailed pc troubleshooting and repair of customers hardware
  • Required the ability to troubleshoot and repair software issues including virus and malware removal.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Activated accounts for clients interested in new services.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Analyzed Type issues to identify troubleshooting methods needed for quick remediation.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Assisted customers with product selection based on stated needs, proposed use and budget.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Provided on-call support for critical Type issues related to System and Software.
  • Processed over Number support requests weekly for technical assistance on wide range of issues related to Software.
  • Maintained servers and systems to keep networks fully operational during peak periods.
Dell Computers - Senior Support Technician
City, STATE, 05/1998 - 11/2006
  • Install, maintain and repair satellite equipment
  • Duties included troubleshooting problems, maximizing company service, handling customer complaints, answering questions.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.
  • Configured hardware, devices and software to set up work stations for employees.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Conducted in-depth product and issue resolution research to address customer concerns.
  • Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Analyzed Type issues to identify troubleshooting methods needed for quick remediation.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Provided on-call support for critical Type issues related to System and Software.
  • Defined and documented technical support best practices for Type technologies.
  • Uploaded new software, rolled out updates and applied patches to Type servers upon release to thwart Type and Type threats from penetrating networks.

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Resume Overview

School Attended

  • Colby Senior High School

Job Titles Held:

  • Package Handler
  • Computer/Wan Support Technician
  • Senior Support Technician

Degrees

  • High school diploma or GED

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