Package Handler resume example with 3+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Cautious Package Handler with 1-year background in material handling, shipping and receiving and inspections also 2 -year experience with customer service . Food handling and phone services. Also Proficient in loading, unloading and tracking merchandise. Capable of standing for long periods of time and lifting over 50 pounds. Friendly and hardworking with excellent record of reliability and strong work ethic.

  • Sorting packages
  • Customer service
  • Dependable and reliable
  • Product organization
  • Inventory control
  • Material handling
  • Table setting arrangements
  • High-volume dining
  • Seating assignment preparation
  • Check payment processing
  • Dish preparation
  • Safe food handling
  • Special dietary requirements
  • Price memorization
  • Menu memorization
  • Food inspection
  • Effective customer upselling
  • Dining customer service
  • Dining crew workflow optimization
  • Conflict and dispute resolution
  • Log updates
  • Documentation skills
  • Research and Development
  • Testing
  • Safety design
  • Databases
  • Web applications
  • Online learning
  • Design and development
05/2019 to Current Package Handler Fedex Ground Ph Us | Harwood, ND,
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
  • Loaded completed orders on pallets according to delivery numbers.
  • Communicated with teammates and supervisors about potential hazards and other issues to resolve together.
12/2018 to 08/2019 Server Hy-Vee | Spencer, IA,
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales by up to [Number]%.
  • Added special garnishes and other finishing touches to improve visual impact of plates and contrast or add flavor to dishes.
  • Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Prepared and maintained buffet and salad bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Promoted desserts, appetizers and specialty drinks.
  • Prepared salads and appetizers to back up kitchen staff.
  • Placed reservations through phone and email into [Software].
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
08/2017 to 09/2018 Carhop Sonic Drive-In | Haughton, LA,
  • Worked with food service team members to handle every customer need and build brand loyalty.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Completed orders by making specialty non-food items such as drinks, shakes and ice cream desserts.
  • Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
  • Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
  • Washed and sanitized dishes after every use to protect customers.
  • Independently resolved customer concerns to correct problems and promote brand loyalty.
  • Checked order accuracy and food quality before delivering to customers.
  • Reported issues with customers and orders to supervisors.
  • Sold [Number] specials and promotional items daily to exceed sales goals by [Number]%.
  • Informed customers of regular deals or monthly specials, upselling [Number]% of orders.
  • Carried trays weighing up to [Number] pounds to correct cars.
  • Answered product and order questions accurately and professionally.
  • Took orders, prepared foods and processed payments in full-service [Type] establishment.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Restocked kitchen supplies by rotating food according to dates and [Action].
  • Delivered food within [Number] minutes to meet quality and service standards.
  • Used [Type] system and cash register to receive payments by cash, check, credit card and voucher.
  • Verified orders and bagged items for easy transport.
  • Cleaned food preparation equipment, work areas and counters to maintain hygienic, sanitary establishment.
  • Maintained knowledge of new offerings and upsold promotional items and specials.
to SBA Call Center Dynata | City, STATE,
  • Worked within web content management systems including [Software].
  • Maintained professionality and efficiency while working closely with leadership.
  • Managed multiple projects and tasks simultaneously while managing client expectations.
  • Established measurable goals for outputs and communicated results to [Job title].
  • Implemented results-driven multimedia communications plans to increase organization's impact.
  • Cultivated network of [Number] media and communications professionals to maintain strong partnerships, secure positive coverage and facilitate quick dissemination of information.
  • Maintained personal and professional growth and development through seminars, webinars, workshops and professional affiliations to stay current with legal issues and latest trends.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Resolved average of [Number] inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Corresponded with [Type] department team members to build and implement successful solutions to customer problems.
  • Maintained high-volume workload within fast-paced environment by assisting [Number] clients per [Timeframe] and consistently meeting performance benchmarks.
  • Ranked in top [Number]% for customer satisfaction among [Number] competing [Job titles].
  • Addressed [Type] and [Type] problems by researching and resolving concerns through effective [Skill] and [Area of expertise].
  • Used prescribed call lists to place up to [Number] calls per day in fast-paced environments and maintained [Number]% conversion rate.
  • Improved call management database [Number]% by frequently changing and updating customer contact information.
  • Analyzed reports on improvements to bring effectiveness to [Type] department, improving efficiency [Number]%.
  • Maintained [Number]% satisfaction rating with customers by providing exceptional service and support.
Education and Training
Expected in 05/2019 High School Diploma | West Mesquite High School, Mesquite, TX GPA:

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Resume Overview

School Attended

  • West Mesquite High School

Job Titles Held:

  • Package Handler
  • Server
  • Carhop
  • SBA Call Center


  • High School Diploma

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