Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in customer service best practices and related options. Effectively drives revenue with skilled promotional and problem-solving abilities. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with several years of experience working in busy settings.
Skills
Customer service
Order taking
Self-motivated
Retail store support
Administrative support
Creative problem solving
Good listening skills
Education
Bachelor of Arts: Pre-Law, Expected in 03/2024 Grand Canyon University - Phoenix, AZ GPA:
Work History
Package Handler, 03/2020 to 09/2021 Fedex Ground Ph Us – Hutchins, TX,
Prepared pallets of boxes for easy transportation between customer and storage locations.
Loaded package containers onto forklifts and transported into packaging areas.
Prevented load shifting or damage by using bracing and strapping techniques.
Informed purchasing team of missing or damaged items immediately when unloading and receiving.
Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
Inspected equipment and used troubleshooting approaches to keep machines operational.
Delivered updates on anticipated task completion times.
Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Removed jams and unblocked conveyor system to maintain flow of goods.
Recreational Assistant, 10/2019 to 03/2020 Plymouth Harbor On Sarasota Bay – Sarasota, FL,
Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement.
Responded to public inquiries to provide information about programs and facilities.
Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
Discussed safety and maintenance concerns with supervisor for remediation.
Factored-in abilities, needs and interests of participants in development of events and programs.
Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
Housekeeper, 05/2019 to 08/2019 Plymouth Harbor On Sarasota Bay – Sarasota, FL,
Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms
Verified that all storage areas and carts were clean and organized
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
Completed laundry services with special attention to requirements of different items, including hand washing and dry cleaning
Adhered to professional house cleaning checklist
Returned emptied garbage receptacles to proper locations
Transported cleaning products and equipment to and from utility rooms
Stripped and refinished hard surface floors to maintain quality condition and appearance
Waxed and polished wood floors and other woodwork
Swept and washed all hard surface floors
Serviced bathrooms, including cleaning, sanitizing and supply replenishment
Vacuumed rugs and carpeted areas in offices, lobbies and corridors
Removed bed sheets and towels from rooms and treated linens prior to washing to restore all linens to pristine condition
Housekeeper, 05/2018 to 09/2018 Heathers Homeworks – City, STATE,
Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency
Removed waste paper and other trash from premises to designated area
Completed laundry services with special attention to requirements of different items, including hand washing and dry cleaning
Accepted accountability for all assigned building keys, master keys and access cards
Stripped and refinished hard surface floors to maintain quality condition and appearance
Documented and reported all necessary repairs
Spot cleaned walls, carpets and light fixtures
Moved chairs, desks and beds around rooms to clean behind and underneath furniture
Adhered to professional house cleaning checklist
Returned emptied garbage receptacles to proper locations
Disinfected and mopped bathrooms to keep facilities sanitary and clean
Verified that all storage areas and carts were clean and organized
Collected trash and moved garbage cans from kitchen areas to pick-up stations
Rotated linens in storerooms and replenished when supplies ran low
Swept and washed all hard surface floors
Vacuumed rugs and carpeted areas in offices, lobbies and corridors
Attended to locker area by laundering dirty towels and clearing away stray slippers
Engaged with guests on room requirements and amenities to promote overall satisfaction
Polished glass surfaces and windows
Removed bed sheets and towels from rooms and treated linens prior to washing to restore all linens to pristine condition
Disposed of trash and recyclables each day to avoid waste buildup
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