Dedicated Sales Associate offering [Number] years of success in fostering quality shopping experiences through expert needs assessment and extensive product knowledge. Proven history of exceeding sales targets and meeting customer needs with effective product solutions. Skilled in training and mentoring new associates on customer service and sales best practices.
Skills
Supply and inventory management
Results oriented
Team player mentality
Order processing
Reliable and punctual
Cheerful and energetic
Customer service
Merchandising knowledge
Experience
Package Handler, 07/2003 - 06/2020 Omni Hotels – Pittsburgh, PA,
Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Ensured packages were sealed properly.
Gained complete understanding of duties and job tasks for each shift, prioritizing those requiring immediate completion.
Braced, padded and supported shipments to prevent shifting and damage.
Cleared aisles, swept floors and reorganized inventory to keep warehouse neat and remove obstacles.
Assisted in loading delivery trucks with prepared packages.
Used scanners to track parcel information such as condition or receipt.
Resolved conveyor system issues by clearing jams and blockages.
Delivery Driver, 02/2020 - 05/2020 Bungii – Indianapolis, IN,
Verified sales orders before loading and unloading merchandise.
Presented customers with bills and receipts and collected $5-100 worth of payments for goods delivered.
Picked up and delivered cargo in tractor-trailer with expert knowledge of roads, highways and interstates.
Obtained signatures needed to complete and process all paperwork efficiently.
Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
Processed payments by accepting cash, checks and credit card payments.
Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.
Delivered rush merchandise on tight schedules to meet customer targets.
Contacted customers prior to delivery to coordinate delivery times.
Avoided delivery delays by carefully planning best routes with GPS.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Sold various products by explaining unique features and educating customers on proper application. Processed orders through system and coordinated product deliveries.
Stayed up to date on store promotions, payment policies and security practices.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Recommended optimal merchandise based on customer needs and desires.
Recommended merchandise to customers based on needs and preferences.
Communicated with customers about extended service plans, including policies, restrictions and refund policies.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Department Manager, 02/1999 - 09/2001 Accessory Power – Westlake Village, CA,
Supply and inventory management Results oriented Team player mentality Order processing Reliable and punctual Cheerful and energetic , Experience Merchandising knowledge Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Balanced workloads to meet targets without overtaxing employees.
Greeted and assisted all customers daily in high-traffic retailer.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Delegated work to staff, setting priorities and goals.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Coached, trained and mentored new team members and manager trainees.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over- stock.
Treated associates with fairness and respect, providing recognition of accomplishments.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Enforced safety rules and other policies to protect employees and minimize company liability.
Education and Training
: Computer Information System, Expected in - Community College of Philadelphia - Philadelphia, PA GPA:
Associate of Science: Computer Information System Technology, Expected in 09/1995 - Computer Learning Center - Philadelphia, PA, GPA:
High School Diploma: , Expected in 06/1994 - West Philadelphia Catholic High School - Philadelphia, PA, GPA:
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