Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of Property Management systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Skills
Relationship Building
Willing to Learn
Stacking and Staging
Logistics and Transportation
Attention to Detail
Hotel Safe Deposits
Night Audit Reports
Multitasking and Organization
Management Interaction
Exotic Service Request Handling
Office Support
Meeting Organization
Experience
11/2021 to Current
Package HandlerTaylor Corp – Pittsburgh, PA,
Loaded completed orders on pallets according to delivery numbers.
Palletized boxes to increase movement and shipment efficiency.
Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Protected company inventory by maintaining and organizing storage areas.
Juggled shift duties, prioritizing immediate tasks to streamline operations.
12/2018 to 10/2021
Concierge/ValetMarriott International – Daytona Beach, FL,
Arranged special accommodations for guests to enhance visitor experiences.
Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
Updated front desk's concierge book to maintain most relevant visitor information.
Managed transportation arrangements to and from airport, train station and local events for visitors.
Briefed hotel staff and guests on security policies and procedures to promote safety and visitor confidence.
Oversaw and coordinated outgoing and incoming courier deliveries.
Converted calls to reservations by leveraging knowledge of amenities and services to help customers select optimum rooms.
Answered questions about resort facilities and local attractions to help customers make favorable choices.
Maintained customer loyalty by quickly resolving complaints and service issues.
Managed rooms effectively based on complete and current knowledge of availability and rates.
Coordinated with front desk staff to maintain maximum occupancy.
Verified guest information and payment options ensuring accuracy and completeness.
Kept accurate knowledge of types of rooms available at various resort locations.
Assisted customers via phone by providing confirmations, answering questions and offering general information.
Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
Managed VIP arrivals and departures with smooth and professional approach.
Coordinated valet service for large groups, special events and daily guest loads.
Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
Verified correct use of procedures and recordkeeping requirements by each valet team member.
Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
Reported unusual or unsafe situations to security for immediate attention.
Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
Dispatched personnel and vehicles in response to telephone or radio reports of emergencies.
05/2018 to 12/2018
Front Desk Agent/Night AuditorCapella Hotels – City, STATE,
Responded to inquiries and room requests made online, by phone and via email.
Handled payment processing and provided customers with receipts and proper bills and change.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Input customer data into reservation systems and updated to reflect room changes.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Supervised daily operations of hotel front desk in absence of manager.
Facilitated successful front desk operations for high-volume hotel.
Posted charges, updated accounts and issued bills to departing guests.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Stayed current on local attractions and special events to help guests with entertainment options.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
Completed nightly updates to hotel rates and individual room charges.
Performed balance procedures for hotel accounts and resolved discrepancies.
Monitored reservations to track incoming parties and special events.
Managed inventory of keys and linens each day and included all necessary information on audit reports.
Implemented program to create daily spreadsheets and streamline financial reporting.
08/2017 to 05/2018
Entertainment Staff MemberGeorgia Aquarium – City, STATE,
Gave guests first-rate service and support and worked to resolve concerns to mutual satisfaction.
Detailed rules and regulations to all game room participants before starting activities to promote safety, fun and security.
Displayed event signs and posters to advertise upcoming events.
Escorted entertainers on property for secure environment.
Managed crowds and monitored safety during performances.
Communicated directions to patrons for points in or outside of facility.
Set up and packed up event equipment, leaving area clean and tidy.
Monitored all patrons for compliance with safety protocols and procedures, providing optimal protection to all guests and staff.
Education and Training
Expected in 05/2016 to to
High School Diploma: Douglas County High School - Douglasville, GA GPA:
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