Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

I am a detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Being a self-motivated, strong, reliable person, I can be a great asset to your company by building morale within the company. It is very important to me to maintain the necessary skills to get the job done alone and or as a team. Punctuality, dedication, hard work and taking initiative are a few key factors I use everyday to assure success in the work place. I am able to adapt to any changes in the work enviornment and maintain a clean and safe work space for my self and others.

  • Cargo Sorting
  • Visual Inspection
  • Hand and Power Tool Operation
  • Quality Assessment and Assurance
  • Loading and Unloading
  • Problem Solving
  • Decision Making
  • Work Order Following
  • Data Entry
  • Critical Thinking
  • Attention to Detail
  • Relationship Building
  • OSHA Compliance
  • Electronic Recordkeeping
  • Activities of Daily Living ADL Support
  • Vital Signs Collection
  • Emotional and Social Support
  • Mobility Assistance
  • Caregiver Relations
  • Health Insurance Verification
Work History
09/2021 to Current Package Handler Hello Fresh | Harrison, NJ,
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
  • Assembled, sealed and loaded packages into correct trucks.
02/2015 to 08/2018 Caregiver Senior Commons At Powder Mill | York, PA,
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Conferred with supervisor to discuss patient condition and medical care.
01/2010 to 01/2013 Customer Service Manager Glacier Bancorp | Alpine, WY,
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Managed department call volume of 2500 calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Created customer support strategy to increase customer retention.
01/2005 to 05/2010 CNA Wesley | Seattle, WA,
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Maintained best-in-class standards for individualized care in [Number]-bed unit by continuously checking in with patients and families and quickly providing care.
  • Facilitated personal hygiene management, feeding and ambulation.
Expected in 04/2004 Certificate Obtained | CNA Suburban Tech Medical Trade, Hempstead, NY, GPA:
Expected in 07/1993 High School Diploma | Roosevelt High School, Roosevelt High School, GPA:

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Resume Overview

School Attended

  • Suburban Tech Medical Trade
  • Roosevelt High School

Job Titles Held:

  • Package Handler
  • Caregiver
  • Customer Service Manager
  • CNA


  • Certificate Obtained
  • High School Diploma

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