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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Career minded professional with over 25 years of customer service experience,seeks Employment in the tourism, travel and hospitality industry.

Skills
  • Unloading merchandise
  • Hand truck operation
  • Stocking products
  • Moving boxes
Experience
07/2011 to Current
Overnight Logistics Monarch Casino Black Hawk Reno, NV,
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Checked shelves in [Type] department to ascertain which merchandise required replenishment.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Assisted customers based on currently available product, promotional and policy information.
  • Picked up all boxes and related trash from sales floor.
10/2006 to 05/2011
Overnight Logistics Target Retail City, STATE,
  • Updated signage to reflect current prices and help promote target merchandise.
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Reviewed current planograms and end cap placements to properly merchandise items.
  • Assessed floor displays to determine which merchandise required restocking.
  • Checked shelves in [Type] department to ascertain which merchandise required replenishment.
  • Gathered assigned merchandise and transported to store floor locations using hand trucks.
  • Participated in year-end inventory and cycle counts through [Action] and [Action].
  • Loaded and unloaded [Number] delivery trucks or vans per [Timeframe] to maintain store's inventory.
  • Assisted customers based on currently available product, promotional and policy information.
  • Picked up all boxes and related trash from sales floor.
04/1993 to 02/2008
Hotel Front Desk Agent Plaza Hotel And Casino City, STATE,
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Responded to inquiries and room requests made online, by phone or email.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Computed guest billings and posted charges to room accounts.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Education and Training
Expected in 05/1985
High School Diploma:
Espanola Valley High School - Espanola, NM
GPA:

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Resume Overview

School Attended

  • Espanola Valley High School

Job Titles Held:

  • Overnight Logistics
  • Overnight Logistics
  • Hotel Front Desk Agent

Degrees

  • High School Diploma

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