Career minded professional with over 25 years of customer service experience,seeks Employment in the tourism, travel and hospitality industry.
Skills
Unloading merchandise
Hand truck operation
Stocking products
Moving boxes
Experience
07/2011 to Current
Overnight LogisticsMonarch Casino Black Hawk – Reno, NV,
Removed product from boxes and placed on shelves according to merchandising guidelines.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Checked shelves in [Type] department to ascertain which merchandise required replenishment.
Gathered assigned merchandise and transported to store floor locations using hand trucks.
Assisted customers based on currently available product, promotional and policy information.
Picked up all boxes and related trash from sales floor.
10/2006 to 05/2011
Overnight LogisticsTarget Retail – City, STATE,
Updated signage to reflect current prices and help promote target merchandise.
Reset merchandise throughout assigned section to give shelves and racks professional appeal.
Removed product from boxes and placed on shelves according to merchandising guidelines.
Reviewed current planograms and end cap placements to properly merchandise items.
Assessed floor displays to determine which merchandise required restocking.
Checked shelves in [Type] department to ascertain which merchandise required replenishment.
Gathered assigned merchandise and transported to store floor locations using hand trucks.
Participated in year-end inventory and cycle counts through [Action] and [Action].
Loaded and unloaded [Number] delivery trucks or vans per [Timeframe] to maintain store's inventory.
Assisted customers based on currently available product, promotional and policy information.
Picked up all boxes and related trash from sales floor.
04/1993 to 02/2008
Hotel Front Desk AgentPlaza Hotel And Casino – City, STATE,
Input customer data using [Type] software and made immediate updates to reflect room changes.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Responded to inquiries and room requests made online, by phone or email.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Stayed current on local attractions and special events to help guests with entertainment options.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Arranged special accommodations for guests to maintain optimal satisfaction.
Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
Handled high volume of phone calls and routed to proper guest or internal department.
Informed travelers of hotel security features and offered details regarding safety processes and procedures.
Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Computed guest billings and posted charges to room accounts.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Posted charges, updated accounts and issued bills to departing guests.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Education and Training
Expected in 05/1985
High School Diploma: Espanola Valley High School - Espanola, NM GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
