Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Career minded professional with over 25 years of customer service experience,seeks Employment in the tourism, travel and hospitality industry.
- Unloading merchandise
- Hand truck operation
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- Stocking products
- Moving boxes
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07/2011 to Current Overnight Logistics Monarch Casino Black Hawk – Reno, NV,
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Prepared products for sales floor by adding tags and readying pallets or restocking.
- Checked shelves in [Type] department to ascertain which merchandise required replenishment.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Assisted customers based on currently available product, promotional and policy information.
- Picked up all boxes and related trash from sales floor.
10/2006 to 05/2011 Overnight Logistics Target Retail – City, STATE,
- Updated signage to reflect current prices and help promote target merchandise.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Reviewed current planograms and end cap placements to properly merchandise items.
- Assessed floor displays to determine which merchandise required restocking.
- Checked shelves in [Type] department to ascertain which merchandise required replenishment.
- Gathered assigned merchandise and transported to store floor locations using hand trucks.
- Participated in year-end inventory and cycle counts through [Action] and [Action].
- Loaded and unloaded [Number] delivery trucks or vans per [Timeframe] to maintain store's inventory.
- Assisted customers based on currently available product, promotional and policy information.
- Picked up all boxes and related trash from sales floor.
04/1993 to 02/2008 Hotel Front Desk Agent Plaza Hotel And Casino – City, STATE,
- Input customer data using [Type] software and made immediate updates to reflect room changes.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to inquiries and room requests made online, by phone or email.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Stayed current on local attractions and special events to help guests with entertainment options.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
- Handled high volume of phone calls and routed to proper guest or internal department.
- Informed travelers of hotel security features and offered details regarding safety processes and procedures.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Computed guest billings and posted charges to room accounts.
- Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
- Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Expected in 05/1985 High School Diploma:
Espanola Valley High School - Espanola, NM
GPA:
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