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Dynamic customer service professional experienced in both Airport/Airlines and call- center setting. Productive relationship builder: excel at listening to customer needs articulating product benefits and creating solutions that provide value to the customer. Highly professional-dependable, reliable and able to perform duties with minimal supervision.
Detail-oriented office cargo agent with 02 years of Data entry experience and excellent coordination skills. Highly organized and skilled in data entry and technical writing. Bringing aptitude for driving productivity and comprehensive understanding of professional shipment lifecycle.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Associate of Science student with background in Information Technology.Strong technical proficiency with work history in Cell phone and laptop Technician.
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- Consulted item numbers and storage locations to stock warehouse quickly and efficiently.
- Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Operated lift and hand trucks to transfer materials to and from target areas.
- Prepared shipments for postage through careful packing, sealing and labeling of materials.
- Worked with carrier representatives to handle shipping and delivery needs.
- Coordinated resolutions to independently handle damages, shortages and nonconformance.
- Consulted price lists to calculate shipping, storage and demurrage charges.
- Determined best shipping method for materials, considering shipping procedures, routes and rates.
- Utilized Data Warehouse to organize and maintain shipment records, supply totals and inventory data.
- Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
- Working under the supervision of the operation manager
- Helping passenger service agents to clear the flight and help them to arranger either electric carts or wheelchairs to transport the passengers from point A to B
- Assigning the flights to the passenger service agents as a dispatch to work done on time
- Making frequent communication with the operation to run the outbound and inbound flights on time creating appropriate work assignments.
- Managed gate, ramp and cabin services for each flight.
- Recruited, trained and guided team members to offer every passenger top-notch service and support.
- Oversaw employee work schedules and delegated daily assignments.
- Customer Service) with Worldwide Flight
- Services, Data entry of the cargo documents
- Preparing documents for customs of the both countries and for the sales as well
- Making dangerous good final checklist, NOTOC and GENDEC
- Manifesting the flight and answering the calls or emails from the customers
- Notify Shipper & consignee about the status of their freight.
- Determined shipping methods and prepared bills of lading, invoices and other shipping documents.
- Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
- Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting damaged goods.
- Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.
- Validated load plans, cargo cleanliness and transportation documentation.
- Retrieved stored items and traced lost shipments, when necessary.
- Attached address labels, identification codes and shipping instructions to containers.
- Implemented strategic shipping policies to achieve long and short-term sales targets.
- Estimated freight and postal rates to track shipment costs and weights.
- Directed cargo loading to monitor even distribution of weight.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Removed damaged components, assessed faults and repaired or replaced with new parts.
- Performed complete phone erasures and factory resets, debugged problems and refurbished devices.
- Completed new OS installations on phones, tablets and laptops.
- Checked cell phones for signs of fraud and compatibility with refurbishment.
- Used soldering skills to break connections and reconnect components.
Tribhuban University - ,
Oxford College - Butwal Nepal,
Dallas College - Irving, TX,
Accounting and book keeping training, Dangerous good regulation training from ATP Training INC. QIK/SERVE training for American Airlines. Cell phones and Laptop Repair training from Nepal Technical Institute.
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Resume Overview
School Attended
- Tribhuban University
- Oxford College
- Dallas College
Job Titles Held:
- Outbound Warehouse Associate
- Passenger Service Supervisor
- Office Cargo Agent
- Cell Phone Repair Technician
Degrees
- Bachelor's Degree
- High School Diploma
- Associate of Science
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