Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Summary
Detail-oriented professional equipped with administrative, organizational and customer service skills. Enhances operations with accurate recordkeeping and timely resolutions for diverse problems. Great at managing time in fast-paced environments. Resourceful Manager/Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets. Results-driven with experience steering and directing all aspects of operations. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Recognized and commended for collaborating with upper management to achieve organizational objectives. Reliable, demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Skills
- Box and Container Packing
- Contents Verification
- Inventory Monitoring and Management
- Order Checking
- Storage and Supply Management
- Clear Communication
- Routing Determination
- Invoice and Manifest Review
- Data Documentation
- Carrier Relations
- Conflict Resolution
- Workflow Planning
- Problem-Solving
- Organization and Prioritization
- Logistics Coordination
- Critical Thinking
- Web-Based Communication
- Forklift Operation
- Delivery Scheduling
- Time Management
- Barcode Labeling
- Safety Compliance
- Customer Relations
- Basic Mathematics
- Experience in Leadership
- Good Work Ethic
- Reliable & Trustworthy
- Training & Development
- Fluent in Spanish
- Customer Service
- Team Management
- Performance Tracking and Evaluation
- Scheduling and Coordinating
- Good Judgment
- Professional and Courteous
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Computer Skills
- Processing Orders
- Improving Operations
- Work Order Preparations
- Route Planning and Adjustment
- Data Entry
- Sorting and Labeling
- Heavy Lifting
- Teamwork and Collaboration
- Regulatory Compliance
- Punctual and Dependable
- Self-Motivated and Disciplined
- Warehouse Operations
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
Education and Training
Huntington Park Senior High School Huntington Park, CA Expected in 08/2013 – – High School Diploma : - :
Citrus College Glendora, CA Expected in – – : Psychology - :
Experience
Bootbarn, Inc. - Outbound Warehouse Associate
Council Bluffs, IA, 02/2021 - Current
Council Bluffs, IA, 02/2021 - Current
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Arranged items on pallets according to size and weight.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Assembled cartons, crates and containers to prepare for shipping.
- Notified management of product discrepancies and equipment malfunctions.
- Trained new employees regarding warehouse procedures and standards.
- Assisted in fulfilling orders and when necessary editing any discrepancies found.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Cleaned and organized aisles, work stations and floors to promote operational productivity.
- Weighed and measured products and materials to meet regulatory requirements.
- Monitored product quality, reporting problems to mitigate safety issues and improve processes.
- Communicated to brands/sales reps via email over any discrepancies or issues attaining to their orders in a professional and timely manner.
- Assisted in training new warehouse employees.
- Accepted, processed and quickly filled orders.
- Examined final products for conformance with quality and design standards.
- Managed daily operations of branch, order fulfillment and customer service.
- Achieved productivity and accuracy standards to meet company guidelines.
- Reviewed inventory sheet against shipments received and alerted manager of discrepancies.
- Oversaw inventory of incoming and outgoing materials based on physical counts.
- Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
- Palletized boxes to increase movement and shipment efficiency.
- Juggled shift duties, prioritizing immediate tasks to streamline operations.
- Maintained business operations by communicating with coworkers and managers.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Mcdonald's - Delivery Driver/Dispatcher
Davie, FL, 11/2018 - 11/2020
Davie, FL, 11/2018 - 11/2020
- Delivered rush product on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Answered customer questions regarding deliveries.
- Inspected vehicle and maintained gas, oil and water levels.
- Navigated routes with relevant map programs and GPS systems.
- Loaded vans and safely secured merchandise to prevent damage during transportation.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Recorded pertinent delivery information needed for accurate tracking.
- Utilized street maps to plan and determine most efficient routes.
- Carried 400+ items weighing up to 60+ pounds from vehicle to customer building location.
- Inspected vehicle daily and reported issues to schedule maintenance and repairs.
- Loaded and unloaded boxes and packages to move to and from vehicle.
- Supervised driver dispatching, route planning and vehicle tracking for over 50+ drivers.
- Identified locations and needs of callers to accurately send assistance.
- Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success.
Homeserve Usa - Lead Warehouse Clerk
Milwaukee, WI, 04/2018 - 12/2018
Milwaukee, WI, 04/2018 - 12/2018
- Maintained work areas and kept organized.
- Operated forklift, pallet jack and hand truck to move materials within warehouse and to and from shipping vehicle.
- Utilized correct and safe operating procedures when using equipment such as forklifts and pallet jacks to load, unload and move materials.
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Received deliveries, scanned packages and updated orders in internal database.
- Developed positive professional relationships with shipping personnel to facilitate optimum service and enhance company's image.
- Tracked and documented incoming deliveries and current stock via computerized warehouse management systems.
- Reviewed and followed pick sheets to prepare, pack and scan orders.
- Received, processed and reshelved returned products to facilitate accurate inventory.
- Supervised pickup and delivery schedule to monitor business and maintain accuracy rate.
- Prepared packages for shipping and determined most economical shipping methods.
- Monitored daily shipping, handling and receiving to promote smooth operations within warehouse.
- Performed periodic inventory counts to assess inventory system accuracy and integrity.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment.
- Generated warehouse shipping documents, packing lists and invoices.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Received, stored and shipped goods and materials.
Radial Commerce, Inc - People Department Manager
Shepherdsville, KY, 07/2013 - 05/2018
Shepherdsville, KY, 07/2013 - 05/2018
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Kept customer and food preparation areas clean and well-organized.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Completed opening, closing and shift change tasks by following company guidelines.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Recorded customer orders and communicated clearly to confirm each order.
- Verified orders and bagged items for easy transport.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Promoted food items, beverages and desserts to increase sales.
- Mastered point-of-service computer system for automated order taking.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored staff performance and addressed issues.
- Conducted quality, timely performance feedback and performance appraisals.
- Coordinated employee schedules according to shift changes and availability.
- Monitored inventory storage and enforced proper handling and organization.
- Coordinated inventory, stocking and ordering.
- Monitored daily operations and performed safety audits to check that staff followed administrative policies and regulations.
- Worked in fast-paced, ever-changing environment.
F&A Appliance Repair - CSR/Dispatcher
City, STATE, 08/2017 - 03/2018
City, STATE, 08/2017 - 03/2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Made outbound calls to obtain account information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Exceeded company productivity standards on consistent basis.
- Kept detailed and updated records of calls in physical and electronic databases.
- Managed daily delivery and work schedules to maximize coverage.
- Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
- Supervised driver dispatching, route planning and vehicle tracking for over 16 drivers.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Recorded complaints and discussed possible solutions with customers to prevent negative word of mouth.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Made outbound calls to obtain account information.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
- Managed more than 200+ incoming calls per day.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Answered phone calls by the 1st ring and asked appropriate questions to determine which department or staff member could be of service.
- Scanned and filed forms, reports, correspondence and receipts.
- Sorted incoming paperwork and filed in employee folders.
Walmart - Customer Service Manager
City, STATE, 01/2015 - 08/2017
City, STATE, 01/2015 - 08/2017
- Evaluated employee job performance and motivated staff to improve productivity.
- Enhanced company-wide procedures and policies to improve employee morale and boost customer satisfaction.
- Improved customer service wait times to mitigate complaints.
- Led team engagement to assist cross-functional departments and achieve goals.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Evaluated and authenticated returns, exchanges and voids.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.
- Greeted customers and retrieved requested products to drive satisfaction.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Updated product labels to reflect accurate pricing.
- Stocked merchandise by UPC codes and read labels to match.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Opened facility daily and prepared areas for service.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
- Managed scheduling for 30+ employees to optimize productivity.
- Received deliveries, scanned packages and updated orders in internal database.
- Answered phone calls and responded to questions and concerns.
- Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
- Prepared work schedules based on staff availability and forecasted demands to optimize personnel coverage.
- Generated KPI reports to track and improve metrics.
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Resume Overview
School Attended
- Huntington Park Senior High School
- Citrus College
Job Titles Held:
- Outbound Warehouse Associate
- Delivery Driver/Dispatcher
- Lead Warehouse Clerk
- People Department Manager
- CSR/Dispatcher
- Customer Service Manager
Degrees
- High School Diploma
- Some College (No Degree)
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