order management specialist distribution technician resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

I have over 20 years experience in being a Customer Service Representative/Office Manager bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Able to enhance customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

  • Banking
  • Billing
  • Call center
  • CD
  • Customer Service
  • Data Entry
  • Email
  • Fax
  • Hospice
  • Inventory
  • Excel
  • Money
  • Outlook
  • Office equipment
  • Paint
  • Tech support
  • Order fulfillment
  • Computer proficient
  • Account management
  • Professional telephone demeanor
  • Shipping procedures understanding
  • Recordkeeping strengths
  • Multi-line phone talent
  • Complaint resolution
  • Stocking and replenishing
Work History
01/2018 to Current Order Management Specialist/Distribution Technician Melaleuca | Rexburg, ID,
  • Process orders for Hospitals take inbound calls and make outbound calls, Billing Customers, Print orders.
  • Check in Volunteers and packing orders.
  • Customer Service, Data Entry.
  • Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
  • Investigated and resolved customer complaints to foster satisfaction.
  • Complied with safety and hazardous material handling, storage regulatory requirements and internal procedures affecting business operations.
  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele.
  • Evaluated quality problems and performed [Action] to identify and resolve issues.
  • Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies.
12/2013 to 11/2017 Claims Processor CRFS Claims Recovery Financial Services LLC | City, STATE,
  • Processed after Foreclosure claims for Fannie Mae and among other companies and Billing everything that can be claimed.
  • Data entry.
  • Contract ended.
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
04/2008 to 12/2013 Customer Assistance Specialist Washington Mutual/ Chase | City, STATE,
  • Online Banking, Customer service, Collected Loan Modification Documents, Collections, Checking Savings and CD accounts, Tier 2 Tech support for Money Management software, Password resets, Managed a pipeline of at least 700 Borrowers.
  • Inbound and outbound call center till they closed in Rochester in December of 2013.
  • Collected and analyzed data to learn more about consumer behavior.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Communicated with approximately up to 700 clients daily to understand needs and explain product value.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Effective liaison between customers and internal departments.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Facilitated inter-departmental communication to effectively provide customer support.
03/2001 to 03/2007 Purchasing Inventory Control Manager Home Depot | City, STATE,
  • Purchased product, Performed Cycle counts, once a month whole store Inventory counts, Printed labels, stocked shelves worked in the afternoon ,Paint and Flooring department and any other tasks performed as directed by Store managers.
  • Position was eliminated Company went to Automatic ordering Use all office equipment Fax, Email and Computer.
  • I also have experience with Excel, Outlook and Workday.
  • In my off time I like to Volunteer for Hospice.
  • Implemented policies to reduce cost and eliminate waste.
  • Worked with [Type] customers to understand requirements and provide exceptional [Type] service.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
Expected in High School Diploma | Akron Central, Akron Ohio, GPA:

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Resume Overview

School Attended

  • Akron Central

Job Titles Held:

  • Order Management Specialist/Distribution Technician
  • Claims Processor CRFS
  • Customer Assistance Specialist
  • Purchasing Inventory Control Manager


  • High School Diploma

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