Associate of Science: Ophthalmic Assisting Austin Community College - Austin, TX GPA:
Expected in 06/2015
High School Diploma: Cedar Creek Highschool - Cedar Creek, TX, GPA:
Professional Summary
Responsible Optometric Technician provides relationship-based eye care and outstanding customer service. Performs patient work ups, ancillary testing and orders and dispenses contact lenses to support optometrist and promote operational efficiency. Establishes priorities, works independently and proceeds with objectives without supervision.
Accomplishments
Achieved 90% of patients to include the optomapping retina scan, by convincing patients to pay $49 out of pocket for the retina scan.
Resolved product issue through consumer testing.
Achieved 100 recalls a day through effectively helping with acknowledging patients regarding their annual eye exam.
Skills
Organization and efficiency
Multi-line telephone skills
Office equipment operations
Customer service
Meticulous and organized
Business operations understanding
Appointment Scheduling
Visual prescreening
Organization and Time management
Critical thinking
Chart documentation
Manual refractions
Uprise optometry software proficiency
Teamwork
Compassion
Adaptability
Work History
04/2021 to 07/2021
Optical TechnicianFamily Health Centers Of Southwest Florida – Fort Myers, FL,
Filed claims with vision and medical insurance companies to garner payment for optical services.
Set up attractive displays, shared current promotions and offered excellent customer service to increase satisfaction.
Assisted with dilating patients or using eye medications when directed by optometrist.
Instructed patients on proper insertion, removal and cleaning techniques for contact lenses.
Recorded vision acuity measures accurately.
Contacted patients when contact lenses arrived in store and used Uprise Optometry program to assist with final fitting.
Collaborated with optometry staff to reach individual and team goals.
Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Helped patients with selecting and ordering contact lenses to encourage informed decisions.
Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Acquainted patients with procedures and explained purpose of testing to establish consent.
Operated lensometers, limited visual field testing, utilized OST (Optical coherence tomography) instrument on glaucoma workups; proficient in Optoto Mapping panoramic retina scan; skilled in checking visual acuities; dexterous in using Auto Refraction and Intraocular pressure; experienced in inputting AR numbers in phoropters.
Assisted with insurance questions and eligibility prior to scheduling appointments.
Educated patients aged 7 to 78 on proper care and transportation of contact lenses
07/2020 to Current
Spa ReceptionistFour Seasons Hotels Inc – Scottsdale, AZ,
Guided customers through facility tours explaining all of spa resources and amenities.
Greeted guests and members upon arrival to create positive first impressions.
Scheduled and confirmed appointments.
Maintained professional tone at all times, including during peak rush hours.
Answered calls to help over 40 customers each day.
Responded to customer concerns and issues by professionally and calmly diffusing their concerns.
Processed payments and updated accounts to reflect balance changes.
Managed more than 30+ incoming calls per day.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
11/2017 to 11/2019
Retail Sales AssociateEvine – Buffalo, NY,
Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
Generated brand awareness and positive product impressions to increase sales.
Completed all assigned training to stay updated on important policies and procedures.
Offered coupons and special deals to increase quantity of customer spending.
Engaged shoppers, providing assistance and information on merchandise and product features.
Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Managed cash register operations using POS system, including processing sales and returns.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Maintained accurate and attractive merchandise displays to maximize purchases.
Followed all company policies, rules and procedures to promote company goals and maintain safety.
Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
06/2015 to 08/2015
Filing ClerkDierbergs – Wentzville, MO,
Meticulously followed standards, promoting data accuracy and confidentiality when reviewing claimant's files.
Managed new files and retrieval requests quickly, which improved filing process and accuracy.
Improved operations by working with team members and customers to find workable solutions.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Improved customer satisfaction by finding creative solutions to problems.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.