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Optical Manager Resume Example

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OPTICAL MANAGER
Professional Summary
Skills
  • Verifying prescriptions
  • Managing repairs
  • Appointment scheduling
  • Patient testing
  • Conducting fittings
  • Insurance billing
  • Insurance approvals
  • CPR and first aid education
  • Educational support
  • Practice management
  • Customer relations
  • Order processing
Work History
Optical Manager02/2017 to 01/2020
Company Name – City, State
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Prepared work orders outlining all specifications for new lenses and frames.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
  • Adjusted and repaired new and previously purchased frames to satisfy customer demands.
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Conducted training and change management processes to improve operations.
  • Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Implemented brand and demand strategies to meet revenue targets for business services and products.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Office Manager/Optician02/2012 to 01/2017
Company Name – City, State
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Oversaw appointment scheduling for clients.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Received, screened and routed incoming calls.
  • Maintained computer and physical filing systems.
  • Processed incoming insurance payments.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
Administrative Assistant/Optician01/2001 to 01/2012
Company Name – City, State
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Offered departmental administrative support.
  • Managed check-in and check-out procedures, verified patient information and submitted lense orders.
  • Completed specialized test, including field of vision and auto-refraction.
  • Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
  • Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
  • Educated clients about how to adapt to, wear and care for eyeglasses.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
Education
High School Diploma06/1983Mcminnville High School- City, State
CNA06/1981McMinnville Community College- City
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Resume Overview

School Attended

  • Mcminnville High School
  • McMinnville Community College

Job Titles Held:

  • Optical Manager
  • Office Manager/Optician
  • Administrative Assistant/Optician

Degrees

  • High School Diploma 06/1983
    CNA 06/1981

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