Optical Manager Resume Example
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OPTICAL MANAGER
Professional Summary
Skills
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Work History
Optical Manager02/2017 to 01/2020
Kaiser Permanente – Redmond , WA
Kaiser Permanente – Redmond , WA
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Completed detailed measurements of client faces to document details such as eye size and optical centers, vertex and pupillary distances and temple length
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Prepared work orders outlining all specifications for new lenses and frames.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
- Conducted training and change management processes to improve operations.
- Maintained material and stock levels consistent with business requirements while meeting target capital objectives.
- Received incoming calls and messages and addressed or triaged phone requests.
- Implemented brand and demand strategies to meet revenue targets for business services and products.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Office Manager/Optician02/2012 to 01/2017
Pritchett Eye Care Associates – City , STATE
Pritchett Eye Care Associates – City , STATE
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Oversaw appointment scheduling for clients.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Received, screened and routed incoming calls.
- Maintained computer and physical filing systems.
- Processed incoming insurance payments.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Assisted clients with selecting optimal frames to meet preferences, fit various facial structures and work with specified prescriptions.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
Administrative Assistant/Optician01/2001 to 01/2012
Dr. Ed Angelini – City , STATE
Dr. Ed Angelini – City , STATE
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Offered departmental administrative support.
- Managed check-in and check-out procedures, verified patient information and submitted lense orders.
- Completed specialized test, including field of vision and auto-refraction.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Discussed optimal lens, coating and frame recommendations with customers to meet individual needs.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims and collected balances from customers.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
Education
High School Diploma06/1983Mcminnville High School-
City,
State
CNA06/1981McMinnville Community College-
City
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Resume Overview
School Attended
- Mcminnville High School
- McMinnville Community College
Job Titles Held:
- Optical Manager
- Office Manager/Optician
- Administrative Assistant/Optician
Degrees
- High School Diploma 06/1983
CNA 06/1981
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