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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Knowledgeable eye care professional well-versed in measuring facial aspects, providing options on lenses and preparing detailed work orders for fabrication. Adept at multitasking with different functions and customers in an efficient and accurate manner. Exceptional problem-solving and communication strengths.

Qualified Management bringing more than 30 years of related experience and passion for customer service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Able to build strong relationships, satisfy needs and handle high-volume workloads in fast-paced office environments.

Skills
  • Evaluating patients
  • Frames adjustment
  • Managing inventory
  • Quality control
  • Inventory management
  • Team management
  • Supervision
  • Team building
  • Problem resolution
  • Customer service
Experience
03/2016 to 05/2020 Optical Manager Wal-Mart | Kansas City, MO,
  • Repaired and adjusted frames to meet customer needs.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Managed client frame selection processes and walked through lens options.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Created agendas and communication materials for team meetings.
  • Utilized [Windows] to compile data gathered from various sources.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
04/2013 to 11/2015 General Manager Quintegra Solutions | Fortville, IN,
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Diminished financial discrepancies 40% by implementing review and reapply insurances as they were declined.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
  • Motivated and led team members to work together to achieve targets.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Improved efficiency 47% through supervising daily staff assignments and tasks, including Customer service and sales.
07/2010 to 01/2013 Optical Store Manager Us Vision Group | City, STATE,
  • Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Conducted special tests such as field of vision assessment, OCTs and pachymetry.
  • Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
  • Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Repaired and adjusted frames to meet customer needs.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
Education and Training
Expected in 05/2005 Associate of Arts | Opticianry Ferris State University, Big Rapids, MI GPA:
Certifications
  • Certified Associate in Opticianry
  • License #168540

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Resume Overview

School Attended

  • Ferris State University

Job Titles Held:

  • Optical Manager
  • General Manager
  • Optical Store Manager

Degrees

  • Associate of Arts

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