Optical Manager Resume Example SVS Vision

OPTICAL MANAGER

Summary

Knowledgeable eye care professional well-versed in measuring facial aspects, providing options on lenses and preparing detailed work orders for fabrication. Adept at multitasking with different functions and customers in an efficient and accurate manner. Exceptional problem-solving and communication strengths.

Qualified Management bringing more than 30 years of related experience and passion for customer service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Able to build strong relationships, satisfy needs and handle high-volume workloads in fast-paced office environments.

Skills

Evaluating patients
Frames adjustment
Managing inventory
Quality control
Inventory management

Team management
Supervision
Team building
Problem resolution
Customer service

Experience

SVS Vision | Grand Rapids, MIOptical Manager03/2016 - 05/2020

Repaired and adjusted frames to meet customer needs.
Used hands, heat and tools to bend and shape frames to fit customer's face.
Instructed customers on methods for adapting to glasses, proper wear and necessary care.
Managed client frame selection processes and walked through lens options.
Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
Recommended specific lenses, coatings and frames to suit individual client needs.
Wrote up detailed work orders specifying parameters for lenses and frames.
Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
Checked finished lenses for conformance to order specifications, quality and customer needs.
Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
Created agendas and communication materials for team meetings.
Utilized [Windows] to compile data gathered from various sources.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

W Optical | Grand Rapids, MIGeneral Manager04/2013 - 11/2015

Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
Enhanced operational performance by developing effective business development strategies, systems and procedures.
Encouraged, trained and disciplined employees to maximize performance.
Diminished financial discrepancies 40% by implementing review and reapply insurances as they were declined.
Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
Ensured supply met demand by overseeing all merchandising decisions, replenishment and inventory management.
Motivated and led team members to work together to achieve targets.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Improved efficiency 47% through supervising daily staff assignments and tasks, including Customer service and sales.

Us Vision Group | Ionia, MIOptical Store Manager07/2010 - 01/2013

Measured clients and documented information such as bridge and eye size, temple length, vertex distance, pupillary distance and optical centers of eyes.
Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
Wrote up detailed work orders specifying parameters for lenses and frames.
Recommended specific lenses, coatings and frames to suit individual client needs.
Conducted special tests such as field of vision assessment, OCTs and pachymetry.
Helped clients select frames meeting individual needs, flattering facial styles and appropriate for eye measurements and optical prescriptions.
Promoted goods to customers, including contact lenses, spectacles, sunglasses and accessories.
Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
Repaired and adjusted frames to meet customer needs.
Instructed customers on methods for adapting to glasses, proper wear and necessary care.
Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.

Education and Training

Ferris State University | Big Rapids, MIAssociate of Arts in Opticianry05/2005

Certifications

Certified Associate in Opticianry
License #168540

Resume Overview

Companies Worked For:

SVS Vision
W Optical
Us Vision Group

School Attended

Ferris State University

Job Titles Held:

Optical Manager
General Manager
Optical Store Manager

Degrees

Associate of Arts in Opticianry

Optical Manager Resume Example

Resume Score: 80%

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