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optical manager resume example with 16 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

I have been in the Optical business for over 18 years and have been assisting with patient care for the duration of my tenure as an Optician. During my time in my field I have learned how to listen to clients/ patients and fill their needs. I am well versed in EHR systems and been an integral part of setup and management of those systems. I am a motivated individual and would consider myself extremely good at motivating people to achieve their goals and am a master in the art of selling.

I am Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Builds strong relationships, satisfies needs and handles high-volume workloads in fast-paced office setting

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Skills
  • Billing Processing
  • Customer Service
  • Contact Lens Demonstration
  • Eyeglass Care Education
  • Prescription Evaluation
  • Work Order Preparation
  • Attention to Detail
  • Supply and Equipment Ordering
  • Vision Aid Fittings
  • Verbal and Written Communication
  • Physical and Physiological Measurements
  • Frame Repair
  • Inventory Management
  • Problem-Solving
  • Optical Needs Assessment
  • Patient History Documentation
  • National Opticianry Competency Certification
  • Administrative Functions
  • Lens Specification Conformance
  • Optical Display Arrangements
  • Product and Service Recommendations
  • Data Verification
  • Analytical Thinking
  • Lens Coating
  • Friendly, Positive Attitude
  • Planning & Organizing
  • Training & Development
  • Flexible Schedule
Experience
05/2010 to 05/2023 Optical Manager Bj's Wholesale Club, Inc. | Fairfax, VA,
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Submitted patient insurance forms and managed simple bookkeeping.
  • Maintained records of prescriptions, orders and payments.
  • Repaired and adjusted frames to meet customer needs.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Used hands, heat and tools to Jessicad and shape frames to fit customer's face.
  • Instructed customers on how to care for, insert and remove contact lenses.
  • Managed client frame selection processes and walked through lens options.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Heated, shaped, or Jessicat metal or plastic frames to fit eyeglasses to client.
  • Verified finished lenses ground to prescription specifications.
  • Evaluated prescriptions along with clients' work and personal visual requirements.
  • Wrote up detailed work orders specifying parameters for lenses and frames.
  • Supervised and contributed to training student opticians.
  • Wrote up work orders for grinding lenses and assembling eyeglasses.
01/2010 to 05/2010 Optician Rochester General Health System | Gouverneur, NY,
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
  • Stocked and restocked merchandise, maintained inventory, cleaned and straightened displays and entire store and processed defective, spoiled and cannibalized frames.
  • Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.
  • Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
  • Telephoned appointment-holders on day before to confirm times, contacted no-shows, obtained insurance pre-authorization and notified patients upon eyewear availability.
  • Trained and mentored [Number] new eyewear specialists and continued education to keep up with current technologies.
  • Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Submitted patient insurance forms and managed simple bookkeeping.
  • Maintained records of prescriptions, orders and payments.
  • Repaired and adjusted frames to meet customer needs.
  • Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
  • Managed client frame selection processes and walked through lens options.
  • Used hands, heat and tools to Jessicad and shape frames to fit customer's face.
  • Heated, shaped, or Jessicat metal or plastic frames to fit eyeglasses to client.
  • Checked finished lenses for conformance to order specifications, quality and customer needs.
  • Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
  • Instructed customers on methods for adapting to glasses, proper wear and necessary care.
10/2009 to 01/2010 Optician Rochester General Health System | Massena, NY,
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.
  • Assisted patients and customers with choice of frames to best fit budgetary requirements and style preferences.
  • Investigated and resolved customer complaints and adjusted and repaired customer eyewear.
05/2007 to 10/2009 Retail Manager Momentum Solar | Roslindale, MA,
  • Monitored inventory, cash and payroll processes to keep location running smoothly.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education and Training
Expected in to to | Accounting And Business Management Rose State College, Oklahoma City, OK GPA:
Expected in to to American Board of Opticians Certified | ABO Certified, Oklahoma City, OK, GPA:

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Resume Overview

School Attended

  • Rose State College
  • ABO Certified

Job Titles Held:

  • Optical Manager
  • Optician
  • Optician
  • Retail Manager

Degrees

  • Some College (No Degree)
  • American Board of Opticians Certified

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