As an Operations Analyst (Program Analyst) responsibilities included identifying, analyzing and resolving complex problems and issues of national significance.
Duties included serving as:
Responsible for developing training and national implementation of CA preparation of the SSA-831 for ALJ reversals. Prepared various guides and instructions including eDIB Folder Guide, BA use of eWORK to process disability work actions, eWORK-DCF Processing Reconciliation Alerts, Resolving Problems with the DIB DOED, Processing Work CDRs and Expedited Reinstatements, Resolving Problems with the DIB DOED, Processing Statutory Benefit Continuation Cases, and Administrative Finality Checklist
As a Senior Claims Processing Specialist (SCPS), I was the focal point for the improvement of claims process quality, provided technical leadership for Title II and Title XVI claims issues and served as the technical coordinator for new initiatives and workload projects. As the expert operating technician, my duties included:
Continuing Education Unit
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Job Titles Held: