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office manager physical therapy department resume example with 17+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Well-coordinated in handling diverse office tasks while leading administrative teams to meet demanding performance targets. Knowledgeable and well-diverse in administration and office organizational skills. Effectively organize resources and clerical support to maintain smooth and efficient operations and enhance team success. Caring and compassionate attitude for all people and situations.

Skills
  • Physical Therapy/Medical office background
  • Office Reception
  • Front Office Management
  • Customer Service
Experience
Office Manager Physical Therapy Department, 04/2015 to Current
Fred Hutchinson Cancer Research CenterMultiple Locations, WA,
  • Created and managed electronic customer records, encompassing data entry and administrative functions
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Provided scheduling and ensured timely and effective allocation of resources and calendars.
  • Scheduled appointments and maintained master calendar.
  • Updated employee paperwork and records.
  • Supported clerical needs of five Physical Therapist, including taking messages, scanning documents and routing business correspondence.
  • Supervised Physical Therapy office with 7 employees, consistently cultivating productive and positive work atmosphere.
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
  • Conferred with business leaders to evaluate needs and strategize operational improvements to boost productivity.
  • Organized patient files and streamlined operations to improve efficiency.
  • Supported Physical Therapists and Physical Therapy Director with smooth and efficient clerical support.
  • Greeted patients promptly and directed to correct locations.
  • Managed conference calls by documenting participant details
  • Oversaw digital patient charting, including data entry and administrative duties
  • Collaborated with others to discuss new Physical Therapy opportunities.
  • Earned reputation for good attendance and hard work.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Recognized by management for providing exceptional customer service.
  • Ensure that all physical therapy orders are obtained and in compliance with legal and departmental policies.
Release of Information Specialist, 04/2013 to 04/2015
Osf HealthcareCherry Valley, IL,
  • Pulled patient records and transferred information to appropriate parties.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Set up patient charts and documented information in various company software.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Logged all requests for medical records into spreadsheets.
  • Disseminated information to correct department, individual or outside location.
  • Answered forty (+or-) calls per day to answer customer questions.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions and meet deadlines.
  • Scanned incoming and outgoing documentation.
Office Manager Women First GYN , 04/2009 to 04/2013
Chester Regional Medical CenterCity, STATE,
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
  • Answered numerous calls per day to answer customer questions.
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Collaborated with others to discuss new opportunities.
  • Utilized Electronic Medical Record to compile data gathered from various sources.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Handled all delegated tasks, including administrative, clerical and clinical.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Medical Records Clerk, 09/2003 to 05/2009
Chester Regional Medical CenterCity, STATE,
  • Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
  • Pulled patient charts for various departments throughout the hospital.
  • Designed improved training procedures to help new staff acclimate quickly.
  • Disseminated information to correct department, individual or outside location.
  • Observed confidentiality and safeguarded all patient-related information.
  • Kept department clean, organized and professional.
  • Consolidated diverse medical records.
  • Purged outdated files.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Conceptualized and implemented new and more efficient filing system.
  • Updated daily logs to track information movements.
  • Maintained 100% compliance with all hospital and government regulations.
  • Obtained information by contacting appropriate personnel or patients.
  • Set up patient charts and documented information in various company software.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Pulled patient records and transferred information to appropriate parties.
  • Logged all requests for medical records into spreadsheets.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Education and Training
High School Diploma: , Expected in 06/1988
Chester High School - Chester, SC,
GPA:

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Resume Overview

School Attended

  • Chester High School

Job Titles Held:

  • Office Manager Physical Therapy Department
  • Release of Information Specialist
  • Office Manager Women First GYN
  • Medical Records Clerk

Degrees

  • High School Diploma

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