LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Highly motivated and skilled with 3+ years of experience in IT industry as a Network Support Analyst comprising of System Administration . Troubleshooting, providing network, and connectivity for end-user support, communication skills and ability to learn new materials quickly.

Skills
  • Linux system administration skills
  • OS: Red Hat, CentOS 6,7, Ubuntu,Cisco(IOS)
  • Cloud computing skills: AWS (EC2, S3, VPC, ELB, Route 53, Cloudwatch)
  • Automation: Ansible (Basic knowledge)
  • Virtualization: VMWare vSphere, KVM
  • OSI and TCP/IP models, TCP and UDP protocols
  • IPv4 address types Unicast, Broadcast, Multicast
  • LAN/WAN
  • Supernetting, ARP, Frame Relay
  • Configuration and troubleshooting of VLANs
  • Configuration and troubleshooting of inter-switch connectivity
  • Trunk ports , DTP, VTP, Native VLAN
  • Configuration and troubleshooting of STP protocols
  • Configuration of static routing and dynamic routing
  • DHCP, DNS, NAT, PAT, NTP operation, port security DHCP
  • Configuration of Access Control Lists (ACLs)
  • Troubleshoot network connectivity issues using
  • Cisco IOS upgrades and recovery
  • Network monitoring and troubleshooting tools like Solarwinds, Nmap, Nagios
  • Basic Knowledge of Palo Alto, Inflobox, F5 Load Balancer
  • Familiar with routing : RIP, OSPF, EIGRP
  • Basic level proficiency with Microsoft Word, Excel, and Outlook
  • Ability to quickly learn and put into practice new skills
  • Strong and effective interpersonal skills, team-player, oral and written communication skills and the ability to interact professionally with a diverse group of clients and staff
Education
Academy of Management Under The President of KR Bishkek, Kyrgyz Republic, Expected in Bachelor of Economics : Finance And Loan - GPA :
Certifications

Red Hat Certified System Administrator (RHCSA) on RHEL 7.0
CERTIFICATION ID: 180-204-14
CCNA R&S in progress

Work History
Accenture Contractor Jobs - Network Support Analyst
Oakland, CA, 10/2019 - Current
  • Provided Tier 1 support network related issues (Layer 3 ) for customer
  • Performed switching technology administration including VLANs, inter-VLAN routing, trunking , port aggregation & link negotiation
  • Used network monitoring tools to ensure network connectivity and protocol analysis tools to assess and pinpoint networking issues causing service disruption
  • Administration responsibilities included user, group, security management, incident troubleshooting, file sharing permissions
  • Troubleshooted, identified system issues and resolved them timely
  • Resolved network attached storage, filesystem and disk issues
  • Compiled, resolved, coordinated open tickets, accessed priority and escalated tickets if needed
  • Created, cloned and deployed virtual machines from templates
  • Performed IOS upgrades and reconfigured device afterwards
  • Updated documentation as necessary
  • Maintained core switches ,creating VLAN's and VTP configuration
  • Answered and triaged requests for assistance in order to provide top-notch support
  • Established, repaired and optimized networks by installing wiring, cabling and devices
Conversant - System Administrator /NOC Operator
City, STATE, 10/2017 - 07/2019
  • Monitored and respond to enterprise wide technical operational issues
  • Investigated and troubleshoot issues with enterprise hardware(Dell servers), Linux operating systems, networking, and application infrastructure
  • Repair and recover from hardware and software failures while coordinating and communicating with the appropriate engineering teams
  • Coordinate hardware problems and repairs with the appropriate service partners and vendors
  • Communicate issues in real time to stakeholder effectively, clearly, over multiple channels (phone, IM, etc.)
  • Create and update documentation of configuration and troubleshooting procedures to facilitate other team members and departments
  • Familiar with Data Center type, remote hands support including dispatching technicians
  • Familiar with how network, OS, storage, and applications interact in a large-scale environment
  • Familiar working in a support capacity with Dell (8th gen and newer) rack and blade servers
  • Experience with enterprise operations tools (Zabbix, Jira, PagerDuty, Thruk, MS Outlook)
  • Worked with users to determine areas of technology in need of improved usability
  • Established network specifications and analyzed workflow, access, information and security requirements
Demir Kyrgyz International Bank - Infrastructure Admin / Financial Consultant
City, STATE, 02/2015 - 04/2016
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
  • Create users and give them permission to access
  • System performance for hourly basis or daily basis
  • Remotely resolving issues with application, connection,reset password
  • Creating user roles for securing resources using local operating system authentication
  • Manage user accounts and groups, managing disk and file systems
  • Supported hundreds of applications, troubleshoot application issues
  • Installation to new users applications, install computers for department, branches, fixing pos-terminals (worked with physical devices)
  • Opened tickets from end-users, resolved or assigned
  • Monitor ATMs, fixing remotely issues
  • Documented procedures and business processes and shared information with appropriate stakeholders
Demir Kyrgyz International Bank - Call Center Customer Service Specialist
City, STATE, 10/2014 - 01/2015
  • Answered incoming calls in busy, fast-paced global call center and obtain clients information
  • Verify information provided by customer and conduct phone interviews
  • Block and unblock cards (debit and credit)
  • Open tickets by phone issues with transactions and assign to specific department
  • Call and send emails to clients for payment dues
  • Provide all information about bank product
  • Consult customers about loan, debit cards, credit cards
  • Handle inquires and irate customers politely and diplomatically
  • Monitor all ATMs, open tickets to account department about bills
  • Performs maintenance requests received by phone for check re-orders, cashier's checks, basic loan maintenance, Debit/ATM PIN resets, loan payments, OnCommand lockouts, change of addresses, close accounts, account transfers, and Line Of Credit advances
  • Receives and completes all wire and stop payment requests
  • Placed debit card orders for lost, stolen or expired cards, processed work orders for statements, and transaction requests: processes application for credit cards and other loan services
  • Placed account lockouts and other security functions for bank customers
  • Handled all client issues in a discreet, professional manner, delegated responsibly when necessary by transferring calls to another department or referring to outside agencies
  • Compiled customer feedback and recommended service delivery improvements to management
  • Resolved customer complaints and addressed emergency requests and needs
Additional Information

Personal Projects:

- Designed IP addressing schemes, VLANs, subnetting and trunking to meet requirements.

- R1soft Backup System Installation and configuration.

- Installed and setup Cisco routers and switches according to deployment plans.

- Configuration and installation of VMWare ESXI.
Interests:
- Information Technology

- Travel

- Food

- Music

- Handicraft
Language:

- English good written and conversational

- Native Kyrgyz speaker

- Fluent in Russian

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Academy of Management Under The President of KR

Job Titles Held:

  • Network Support Analyst
  • System Administrator /NOC Operator
  • Infrastructure Admin / Financial Consultant
  • Call Center Customer Service Specialist

Degrees

  • Bachelor of Economics

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: