Network Support Analyst Resume Example PCA

NETWORK SUPPORT ANALYST

Professional Summary

Highly motivated and skilled with 3+ years of experience in IT industry as a Network Support Analyst comprising of System Administration . Troubleshooting, providing network, and connectivity for end-user support, communication skills and ability to learn new materials quickly.

Skills

Linux system administration skills
OS: Red Hat, CentOS 6,7, Ubuntu,Cisco(IOS)
Cloud computing skills: AWS (EC2, S3, VPC, ELB, Route 53, Cloudwatch)
Automation: Ansible (Basic knowledge)
Virtualization: VMWare vSphere, KVM
OSI and TCP/IP models, TCP and UDP protocols
IPv4 address types Unicast, Broadcast, Multicast
LAN/WAN
Supernetting, ARP, Frame Relay
Configuration and troubleshooting of VLANs
Configuration and troubleshooting of inter-switch connectivity
Trunk ports , DTP, VTP, Native VLAN

Configuration and troubleshooting of STP protocols
Configuration of static routing and dynamic routing
DHCP, DNS, NAT, PAT, NTP operation, port security DHCP
Configuration of Access Control Lists (ACLs)
Troubleshoot network connectivity issues using
Cisco IOS upgrades and recovery
Network monitoring and troubleshooting tools like Solarwinds, Nmap, Nagios
Basic Knowledge of Palo Alto, Inflobox, F5 Load Balancer
Familiar with routing : RIP, OSPF, EIGRP
Basic level proficiency with Microsoft Word, Excel, and Outlook
Ability to quickly learn and put into practice new skills
Strong and effective interpersonal skills, team-player, oral and written communication skills and the ability to interact professionally with a diverse group of clients and staff

Work History

PCANetwork Support Analyst//Lake Forest, IL//October 2019 to Current

Provided Tier 1 support network related issues (Layer 3 ) for customer
Performed switching technology administration including VLANs, inter-VLAN routing, trunking , port aggregation & link negotiation
Used network monitoring tools to ensure network connectivity and protocol analysis tools to assess and pinpoint networking issues causing service disruption
Administration responsibilities included user, group, security management, incident troubleshooting, file sharing permissions
Troubleshooted, identified system issues and resolved them timely
Resolved network attached storage, filesystem and disk issues
Compiled, resolved, coordinated open tickets, accessed priority and escalated tickets if needed
Created, cloned and deployed virtual machines from templates
Performed IOS upgrades and reconfigured device afterwards
Updated documentation as necessary
Maintained core switches ,creating VLAN's and VTP configuration
Answered and triaged requests for assistance in order to provide top-notch support
Established, repaired and optimized networks by installing wiring, cabling and devices

ConversantSystem Administrator /NOC Operator//Chicago, IL//October 2017 to July 2019

Monitored and respond to enterprise wide technical operational issues
Investigated and troubleshoot issues with enterprise hardware(Dell servers), Linux operating systems, networking, and application infrastructure
Repair and recover from hardware and software failures while coordinating and communicating with the appropriate engineering teams
Coordinate hardware problems and repairs with the appropriate service partners and vendors
Communicate issues in real time to stakeholder effectively, clearly, over multiple channels (phone, IM, etc.)
Create and update documentation of configuration and troubleshooting procedures to facilitate other team members and departments
Familiar with Data Center type, remote hands support including dispatching technicians
Familiar with how network, OS, storage, and applications interact in a large-scale environment
Familiar working in a support capacity with Dell (8th gen and newer) rack and blade servers
Experience with enterprise operations tools (Zabbix, Jira, PagerDuty, Thruk, MS Outlook)
Worked with users to determine areas of technology in need of improved usability
Established network specifications and analyzed workflow, access, information and security requirements

Demir Kyrgyz International BankInfrastructure Admin / Financial Consultant //Bishkek, Kyrgyz Republic//February 2015 to April 2016

Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
Create users and give them permission to access
System performance for hourly basis or daily basis
Remotely resolving issues with application, connection,reset password
Creating user roles for securing resources using local operating system authentication
Manage user accounts and groups, managing disk and file systems
Supported hundreds of applications, troubleshoot application issues
Installation to new users applications, install computers for department, branches, fixing pos-terminals (worked with physical devices)
Opened tickets from end-users, resolved or assigned
Monitor ATMs, fixing remotely issues
Documented procedures and business processes and shared information with appropriate stakeholders

Demir Kyrgyz International BankCall Center Customer Service Specialist//Bishkek, Kyrgyzstan//October 2014 to January 2015

Answered incoming calls in busy, fast-paced global call center and obtain clients information
Verify information provided by customer and conduct phone interviews
Block and unblock cards (debit and credit)
Open tickets by phone issues with transactions and assign to specific department
Call and send emails to clients for payment dues
Provide all information about bank product
Consult customers about loan, debit cards, credit cards
Handle inquires and irate customers politely and diplomatically
Monitor all ATMs, open tickets to account department about bills
Performs maintenance requests received by phone for check re-orders, cashier's checks, basic loan maintenance, Debit/ATM PIN resets, loan payments, OnCommand lockouts, change of addresses, close accounts, account transfers, and Line Of Credit advances
Receives and completes all wire and stop payment requests
Placed debit card orders for lost, stolen or expired cards, processed work orders for statements, and transaction requests: processes application for credit cards and other loan services
Placed account lockouts and other security functions for bank customers
Handled all client issues in a discreet, professional manner, delegated responsibly when necessary by transferring calls to another department or referring to outside agencies
Compiled customer feedback and recommended service delivery improvements to management
Resolved customer complaints and addressed emergency requests and needs

Education

Bachelor of Economics - Finance And LoanAcademy of Management Under The President of KR//Bishkek, Kyrgyz Republic

Certifications

Red Hat Certified System Administrator (RHCSA) on RHEL 7.0
CERTIFICATION ID: 180-204-14
CCNA R&S in progress

Additional Information

Personal Projects:

- Designed IP addressing schemes, VLANs, subnetting and trunking to meet requirements.

- R1soft Backup System Installation and configuration.

- Installed and setup Cisco routers and switches according to deployment plans.

- Configuration and installation of VMWare ESXI.
Interests:
- Information Technology

- Travel

- Food

- Music

- Handicraft
Language:

- English good written and conversational

- Native Kyrgyz speaker

- Fluent in Russian

Resume Overview

Companies Worked For:

PCA
Conversant
Demir Kyrgyz International Bank

School Attended

Academy of Management Under The President of KR

Job Titles Held:

Network Support Analyst
System Administrator /NOC Operator
Infrastructure Admin / Financial Consultant
Call Center Customer Service Specialist

Degrees

Bachelor of Economics - Finance And Loan

Network Support Analyst Resume Example

Resume Score: 80%

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