Network Support Analyst Resume Example
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NETWORK SUPPORT ANALYST
Professional Summary
Highly motivated and skilled with 3+ years of experience in IT industry as a Network Support Analyst comprising of System Administration . Troubleshooting, providing network, and connectivity for end-user support, communication skills and ability to learn new materials quickly.
Skills
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Work History
Accenture Contractor JobsNetwork Support Analyst//Oakland , CA//October 2019 to Current
- Provided Tier 1 support network related issues (Layer 3 ) for customer
- Performed switching technology administration including VLANs, inter-VLAN routing, trunking , port aggregation & link negotiation
- Used network monitoring tools to ensure network connectivity and protocol analysis tools to assess and pinpoint networking issues causing service disruption
- Administration responsibilities included user, group, security management, incident troubleshooting, file sharing permissions
- Troubleshooted, identified system issues and resolved them timely
- Resolved network attached storage, filesystem and disk issues
- Compiled, resolved, coordinated open tickets, accessed priority and escalated tickets if needed
- Created, cloned and deployed virtual machines from templates
- Performed IOS upgrades and reconfigured device afterwards
- Updated documentation as necessary
- Maintained core switches ,creating VLAN's and VTP configuration
- Answered and triaged requests for assistance in order to provide top-notch support
- Established, repaired and optimized networks by installing wiring, cabling and devices
ConversantSystem Administrator /NOC Operator//City , STATE//October 2017 to July 2019
- Monitored and respond to enterprise wide technical operational issues
- Investigated and troubleshoot issues with enterprise hardware(Dell servers), Linux operating systems, networking, and application infrastructure
- Repair and recover from hardware and software failures while coordinating and communicating with the appropriate engineering teams
- Coordinate hardware problems and repairs with the appropriate service partners and vendors
- Communicate issues in real time to stakeholder effectively, clearly, over multiple channels (phone, IM, etc.)
- Create and update documentation of configuration and troubleshooting procedures to facilitate other team members and departments
- Familiar with Data Center type, remote hands support including dispatching technicians
- Familiar with how network, OS, storage, and applications interact in a large-scale environment
- Familiar working in a support capacity with Dell (8th gen and newer) rack and blade servers
- Experience with enterprise operations tools (Zabbix, Jira, PagerDuty, Thruk, MS Outlook)
- Worked with users to determine areas of technology in need of improved usability
- Established network specifications and analyzed workflow, access, information and security requirements
Demir Kyrgyz International BankInfrastructure Admin / Financial Consultant //City , STATE//February 2015 to April 2016
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
- Create users and give them permission to access
- System performance for hourly basis or daily basis
- Remotely resolving issues with application, connection,reset password
- Creating user roles for securing resources using local operating system authentication
- Manage user accounts and groups, managing disk and file systems
- Supported hundreds of applications, troubleshoot application issues
- Installation to new users applications, install computers for department, branches, fixing pos-terminals (worked with physical devices)
- Opened tickets from end-users, resolved or assigned
- Monitor ATMs, fixing remotely issues
- Documented procedures and business processes and shared information with appropriate stakeholders
Demir Kyrgyz International BankCall Center Customer Service Specialist//City , STATE//October 2014 to January 2015
- Answered incoming calls in busy, fast-paced global call center and obtain clients information
- Verify information provided by customer and conduct phone interviews
- Block and unblock cards (debit and credit)
- Open tickets by phone issues with transactions and assign to specific department
- Call and send emails to clients for payment dues
- Provide all information about bank product
- Consult customers about loan, debit cards, credit cards
- Handle inquires and irate customers politely and diplomatically
- Monitor all ATMs, open tickets to account department about bills
- Performs maintenance requests received by phone for check re-orders, cashier's checks, basic loan maintenance, Debit/ATM PIN resets, loan payments, OnCommand lockouts, change of addresses, close accounts, account transfers, and Line Of Credit advances
- Receives and completes all wire and stop payment requests
- Placed debit card orders for lost, stolen or expired cards, processed work orders for statements, and transaction requests: processes application for credit cards and other loan services
- Placed account lockouts and other security functions for bank customers
- Handled all client issues in a discreet, professional manner, delegated responsibly when necessary by transferring calls to another department or referring to outside agencies
- Compiled customer feedback and recommended service delivery improvements to management
- Resolved customer complaints and addressed emergency requests and needs
Education
Bachelor of Economics - Finance And LoanAcademy of Management Under The President of KR//City
Certifications
Red Hat Certified System Administrator (RHCSA) on RHEL 7.0
CERTIFICATION ID: 180-204-14
CCNA R&S in progress
Additional Information
Personal Projects:
- Designed IP addressing schemes, VLANs, subnetting and trunking to meet requirements.
- R1soft Backup System Installation and configuration.
- Installed and setup Cisco routers and switches according to deployment plans.
- Configuration and installation of VMWare ESXI.
Interests:
- Information Technology
- Travel
- Food
- Music
- Handicraft
Language:
- English good written and conversational
- Native Kyrgyz speaker
- Fluent in Russian
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Resume Overview
School Attended
- Academy of Management Under The President of KR
Job Titles Held:
- Network Support Analyst
- System Administrator /NOC Operator
- Infrastructure Admin / Financial Consultant
- Call Center Customer Service Specialist
Degrees
- Bachelor of Economics - Finance And Loan
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