Network Force and Load Analyst Resume Example
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NETWORK FORCE AND LOAD ANALYST
Executive Summary
Network Manager with 18 years in the Telecommunications service and repair industry. Accomplished Telecommunications Manager with proven record of establishing rapport with clients and colleagues. Seeking a challenging opportunity to drive diverse corporate initiatives through strategic planning and to achieve company objectives with proactive project management, decisive leadership and dynamic client relations. Accomplished in creating strong and knowledgeable teams and meeting deadlines. Successful in reviewing projects and tracking margins for process improvements. Committed to addressing customer concerns with speed, accuracy and professionalism. Consistently meets and exceeds productivity goals.Versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Education
High School DiplomaSacred Heart Academy － City, State, USA
General StudiesUniversity of Louisville － City, State, USA
Professional Experience
10/2005 to Current
Network Force and Load AnalystProudliving － East Orange , NJ
Job Description
Forecast
and prioritizes daily support services regarding requests for repair,
installation, major moves, adds and changes.
Job Responsibilities
Coordinated
the maintenance support activities at the customer site remotely from
company location. Assessed force
qualification requirements based on anticipated incoming customer work items
and recommended necessary training or identified force movement to meet needs. Organized
technical and administrative support activities including installation, repair,
preventative maintenance, construction, material management or engineering
change upgrades. Ensured that all functions of balancing and dispatching field forces are performed in a timely fashion
and meet customer and company specifications. Made scheduling recommendations
for field personnel responding to critical situations. Complied with applicable
FCC Network outage reporting requirements. Capitalized on opportunities to enhance daily dispatch execution and customer service.
07/2004 to 10/2005
Network Load ManagerBellsouth － City , STATE
Manager of Trouble Resolution Group. Supervised 6 direct reports. Trained new employees. Held daily conference calls or daily meetings with direct reports discussing daily work load, company targets and measurements. Validated time worked, managed overtime and vacation scheduling.
06/1998 to 07/2004
Maintenance AdministratorBellsouth － City , STATE
Job Responsibilities
-Operates
an input/output terminal with standard keyboard to enter or obtain data from a
computer based records system and Mechanized Loop Testing (MLT) system.
-
Determines
compatibility between trouble conditions and trouble as reported by the
customer and if trouble has cleared since the report was initiated; Closes
trouble report as appropriate.
-Performs preventive maintenance analysis and
testing; determines operability of cable and pairs following construction
transfer or repair activities; provides centralized mechanized testing support
for inside or outside work forces; and initiates or performs other Maintenance
Center transactions as required or directed
-
Receives
and analyzes service orders and Basic Output Report and associated
mechanized test results.
-Initiates appropriate action for trouble
resolution including frame interaction, customer contact, mechanized test
results and escalates trouble condition when necessary.
-
Contacts
customer by telephone to check that trouble has cleared prior to dispatch, expand upon trouble description, renegotiate
commitment time, or check status of trouble prior to close-out of trouble
report.
-
Dispatches
work and trouble information to receive close-out from inside and outside
maintenance forces. Provides information
such as customer name and address, telephone number, trouble description,
mechanized test results, cable information and commitment time.
-Performs simple translation and inputs changes
via mechanized system, including adding or correcting features and activating
telephone numbers.
-
Performs control responsibilities
associated with Installation and Repair force administration process.
-
Interfaces with outside technicians and
performs maintenance and service order pair changes in appropriate mechanized
systems as required.
-
Reviews and monitors mechanized on-line
administrative reports.
-
Performs miscellaneous office duties
and maintains miscellaneous records, files, and administrative reports.
-Works with Central Office Frame by telephone or
computer to make cable and pair transfers, Line Equipment Number changes,
or place MLT connection to make Main Distributing Frame in or out
tests. Interprets and inputs customer
reports and complaints via appropriate mechanized system(s).
-Appointed as Tech Specialist to assist peers with resolution of customer's reported issues.
Skills
-Cultivates good peer working relationships.
-Contributes to development of concepts/methods/techniques.
-Applies
broader knowledge of discipline/specialty area standards to work assignments
-Cultivates a team culture with high value on employee engagement and collaboration.
-Multi-tasking
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Resume Overview
School Attended
- Sacred Heart Academy
- University of Louisville
Job Titles Held:
- Network Force and Load Analyst
- Network Load Manager
- Maintenance Administrator
Degrees
- High School Diploma
General Studies
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