Livecareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Effective Client Service employee with 10 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Hardworking museum professional with strong background preparing exhibitions and individual artifact for display. Methodically examine, classify and restore objects for long-lasting conservation. Good multitasking, time management and organizational skills.

Skills
  • I am an outgoing, friendly person with critical thinking skills. I am very used to fast-paced environments and works well under pressure.
  • Critical thinking
  • Multi-tasking
  • Technologically savvy
  • Clerical support
  • Data evaluation
  • High-energy attitude
  • Customer service
  • Microsoft Office expertise
Experience
Museum Staff Intern, 08/2020 to Current
Great Lakes Credit UnionRound Lake Beach, IL,
  • Inspected items closely, noting unique features, measurements and cultural significance of each artifact.
  • Worked with approved cleaners and solvents to remove coatings from objects for ready for display.
  • Identified repair needs and executed optimal strategies to avoid damaging financially and culturally valuable pieces.
  • Determined conservation requirements of individual pieces and established optimal museum-wide strategies.
  • Prepared artifacts for exhibition while balancing item safety with aesthetic guidelines.
  • Led museum tours and taught exhibition courses to educate general public on topics related to museum exhibitions.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Leveraged [Software] to input and compile data gathered from various sources.
Member Specialist, 07/2019 to Current
Kimpton HotelsBozeman, MT,
  • Member Specialist, Money handling skills , Clean and orderly working space.
  • Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
  • Achieved high quality marks on quality assurance evaluations through providing excellent customer service.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Improved productivity by providing CSR performance feedback for corrective action.
  • Evaluated benefits for each caller to determine service needs and address concerns.
  • Consulted with customers regarding membership needs, addressing most concerns.
  • Mentored junior team members and managed employee relationships.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Postal Service Employee, 10/2018 to 07/2019
Bluegreen ResortsPhoenix, AZ,
  • Postal Service Employee Sort mail and packages in a timely and efficient manner.
  • Manage office and employees within my jurisdiction.
  • Keep an orderly and clean working environment.
  • Efficiently use several different computer programs without fault.
  • Drove retail sales by promoting and selling stamps, envelopes and money orders.
  • Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
  • Utilized factors such as package shape and final destination to sort into correct bins for delivery.
  • Operated mail processing equipment and manually sorted mail.
  • Help customers fill out change of address forms and reports for lost or stolen mail.
  • Recommended and sold services such as insurance and tracking.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Earned reputation for good attendance and hard work.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
Waitress, 02/2018 to 07/2019
Family Table RestaurantCity, STATE,
  • Manage employees during shift.
  • Multi-tasking skills.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Education and Training
Bachelor of Science: History, Expected in 05/2021
Iowa State University - Ames, IA,
GPA:
High School Diploma: , Expected in 05/2015
Algona High School - Algona, IA
GPA:
Activities and Honors

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Resume Overview

School Attended

  • Iowa State University
  • Algona High School

Job Titles Held:

  • Museum Staff Intern
  • Member Specialist
  • Postal Service Employee
  • Waitress

Degrees

  • Bachelor of Science
  • High School Diploma

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