mortgage underwriter resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Collaborated with team of [Number] in the development of [Project name].
  • Achieved [Result] by introducing [Software] for [Type] tasks.
  • Development team trainings
  • Risk identification
  • Customer interaction
  • Project Management
  • Reporting template development
  • Quality assurance
  • Risk mitigation planning
  • Documentation Management
  • Waterfall methodology
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Flexible and Adaptable
  • Planning and Coordination
  • Google Workspace
Work History
Customer Service Representative, 01/2022 - Current
K. Hovnanian Companies Casa Grande, AZ,

Customer Service (February 2018 – Sep. 2021)
Managed escalated calls from the front-line specialist: Responsibilities included: resolving customer disputes,
handling account information, and responding to inquiries and complaints on deposit accounts, credit card
transactions, and online services.

Liquor Store Manager, 01/2017 - 02/2019
K. Hovnanian Companies Celina, TX,
Mortgage Loan Processor, 06/2014 - 02/2017
First Guaranty Bancshares, Inc. Abbeville, LA,
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Prepared file for final clear-to-close by branch management.
  • Handled any conditions sent from underwriting departments.
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Conducted pre-funding and funding activities for over 40 monthly applications.
  • Reviewed and validated details of loan applications and closing documentation.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
Master of Science: Management Science, Expected in 04/2017
University of Maryland University College - Adelphi, MD ,
Status -
Bachelor of Science: Hospitality Administration And Management, Expected in 05/2014
The Pennsylvania State University - University Park, PA,
Status -

Certified Master Mortgage Underwriter (NAMU-CMMU)

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Resume Overview

School Attended

  • University of Maryland University College
  • The Pennsylvania State University

Job Titles Held:

  • Customer Service Representative
  • Liquor Store Manager
  • Mortgage Loan Processor


  • Master of Science
  • Bachelor of Science

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