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mobile expert resume example with 7+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Talented Wireless Sales Associate with extensive training and 6 years in business. Promoting outstanding customer service and support skills. Expert in Mobile with proven success at closing deals and maximizing profits. Marketing-oriented Wireless Sales Associate with a strong knowledge of smartphone brands and products. Highly trained employee known for promoting store incentives and delivering exemplary customer service. Business-minded individual motivated to meet monthly quotas through tried and true marketing techniques. A valued team player with the mentoring capabilities that appeal to new employees. Looking for a Wireless Sales Associate role with an established company. Upbeat, customer-focused Sales Associate with 6 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Able to deliver memorable guest experience through welcoming interactions and extensive product knowledge. Team-oriented professional able to work well in collaborative environments and generate consistent personal sales accomplishments. Bringing 6 years' experience in retail settings, including mobile and manager specialty departments. Adept at navigating Rt and POS platforms.

Skills
  • Proficient in Customer Service
  • Sales assistance
  • Interpersonal and written communication
  • Technology knowledge
  • Critical thinking
  • Troubleshooting
  • Team management
  • Problem resolution
  • PPE use
  • Team building
  • Reliable and trustworthy
  • Working collaboratively
  • People skills
  • Communication
Experience
Mobile Expert, 05/2018 - Current
T-Mobile Nashville, TN,
  • Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
  • Detailed product features for customers to provide information for best decisions based on personal needs.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Searched store inventory system using software to find requested product availability.
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Educated customers on product and service offerings.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Recruited and hired qualified candidates to fill open positions.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Handled over $1000s in funds each day in fast-paced environment.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Created timeframe schedules for employees to keep every shift well-staffed during holidays and busy periods.
  • Established ambitious goals for employees to promote achievement and surpass business targets.
  • Led team of up to 6 employee professionals meetings with any of there needs or what needed to be improved.
  • Reviewed employee performance every day and delivered constructive feedback to improve weaknesses.
Sales Associate, 12/2016 - 05/2017
Labor First Llc Mount Laurel Township, NJ,
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
Sales Associate, 01/2014 - 12/2016
Labor First Llc Mount Laurel Township, NJ,
  • Resolved average of hundreds of inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
  • Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
  • Documented customer inquiries and feedback, including service delivery suggestions in company database.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Achieved or exceeded 100% satisfaction rating on consistent basis.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Ranked in top 100% for customer satisfaction among competing sales.
  • Assisted thousands + callers per week in fast-paced environment.
  • Handled escalated customer service concerns from managers and supervisors to preserve revenue streams from key customers.
  • Answered, screened and processed over thousands of calls daily by using call management system and web-based communications.
Machine Operator, 02/2012 - 03/2013
Spirit Aerosystems Holdings Inc. Dallas, TX,
  • Selected proper cutting tools, calculating parameters to manufacture components and parts.
  • Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
  • Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
  • Fastened and adjusted jigs and stops on machine tables to facilitate positioning of materials.
  • Maintained assigned equipment and performed daily inspections to increase equipment lifetimes and cut costs %.
  • Executed bench, machine and hand tool work by shaping, fitting and assembling machine parts from metal stock.
  • Set up and operated production equipment according to daily work orders and safety procedures.
Education and Training
GED: , Expected in 08/2011
-
Laurens High School - Laurens SC,
GPA:
Status -

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Resume Overview

School Attended

  • Laurens High School

Job Titles Held:

  • Mobile Expert
  • Sales Associate
  • Sales Associate
  • Machine Operator

Degrees

  • GED

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