LiveCareer-Resume

mobile expert resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Sales assistance
  • Proficient in Microsoft, sales force, Tapstry
  • Interpersonal and written communication
  • Technology knowledge
  • Team management
  • Organizational skills
  • Multitasking
  • Training & Development
  • Customer service
  • Troubleshooting
  • Store security and operations
Experience
Mobile Expert, 05/2019 to Current
ImobileCumberland, MD,
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Detailed product features for customers to provide information for best decisions based on personal needs.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Searched store inventory system using tapstry to find requested product availability.
  • Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Educated customers on product and service offerings.
  • Recommended optimal merchandise based on customer needs and desires.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Responded to safety and loss prevention incidents.
  • Operated cash register.
  • Evaluated transactions for suspected fraud.
  • Recommended improvements to store procedures.
  • Signed for incoming shipments in manager's absence.
  • Set up visually appealing promotional displays.
  • Prepared open and closing routine (alarm and safe checks)
  • Supported and supervised store opening and closing procedures, including bank deposits and security procedures.
Solution Specialist , 02/2015 to 03/2019
National Instruments CorporationLos Angeles, CA,
  • Provided top product quality control and inspection while eliminating downtime to maximize revenue.
  • Executed business plans and developed user-assistance documentation and product training for call center use.
  • Troubleshot customer devices and diagnosed malfunctions.
  • Increased efficiency by analyzing employee performance and ensuring adherence to training processes.
  • Supported senior leadership in project completion, issue resolution, budget development and schedule management.
  • Strengthened workflow process by effectively recruiting and training employees to ensure optimal productivity.
  • Set up appointments for additional support.
  • Optimized operational productivity while collaborating with senior leadership to share and implement process improvements.
  • Provided quality control to eliminate downtown and reduce corporate expenses.
  • Automated office operations by managing medical record tracking and data communications.
  • Resolved customer account and billing problems.
  • Increased productivity and sales revenue by [Number]% through change methodology.
  • Boosted traceability by developing organization systems for patient charts, records, reports and agendas.
  • Performed updates, installed new components and set up programs.
Customer Service Representative, 01/2013 to 02/2015
Walman Optical CompanyMinneapolis, MN,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered customer questions and addressed concerns, resulting in reduction in complaint calls.
  • Worked with operations manager to develop customer service improvement initiatives.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
Teller, 07/2012 to 02/2013
Seacoast National BankLake Mary, FL,
  • Entered member transaction data into online banking software.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Adhered to financial services security and audit procedures.
  • Maintained confidentiality of bank records and client information.
  • Directed specific questions to appropriate branch personnel.
  • Verified amounts and integrity of every check or funds transfer.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Processed treasury, tax and loan payments.
  • Managed opening and closing times for main branch.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Generated reports and notification letters to distribute to account holders.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Counted as much as $25000 in daily funds with manual and machine-assisted methods.
  • Processed cash withdrawals.
  • Assessed daily reports and generated notification letters to delinquent account holders.
Education and Training
: Sociology , Expected in to Norfolk State University - Norfolk, VA
GPA:
High School Diploma: , Expected in 05/2009 to Denbigh High School - Newport News, VA
GPA:

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Resume Overview

School Attended

  • Norfolk State University
  • Denbigh High School

Job Titles Held:

  • Mobile Expert
  • Solution Specialist
  • Customer Service Representative
  • Teller

Degrees

  • Some College (No Degree)
  • High School Diploma

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