LiveCareer-Resume

Mobile Expert resume example with 3+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Outgoing Wireless Sales Associate offering 3 years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.

Driven Retail professional with top-notch operation abilities, service-oriented nature and analytical approach to resolving customer problems while also adapting to new industry trends and changing customer desires.

Skillful in executing effective operating rhythms and management systems structures. Expertise in analyzing, articulating and solving various problems. Analytical and organized professional comfortable working independently or as part of team.

Skills
  • Customer interaction
  • Organization
  • Cash register operation
  • Customer service
  • Responsible
  • Adaptability
  • Excellent work ethic
  • Training & Development
  • Product line knowledge
  • Inventory oversight
  • Payment processing
  • RMS software proficiency
Education
Granite City High School Granite City, IL, Expected in 05/2017 High School Diploma : - GPA :
Work History
T-Mobile - Mobile Expert
Colorado Springs, CO, 02/2021 - Current
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Tracked and recorded department inventory products, including high-priced merchandise.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Assisted 10+ customers per day in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Prioritized helping customers over completing other routine tasks in store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in new accounts and upgrade customer products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Discussed promotions with customers, outlined restrictions and educated on policies.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Opened, shelved and merchandised new products and organized displays for optimal sales promotions.
  • Assisted customers by answering questions and fulfilling requests.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Completed sales in excess of $1500 with near-zero error rate using POS system.
  • Monitored customers for signs of security concerns and escalated issues to management.
Cox Communications Inc - Retail Sales Associate
Newport News, VA, 09/2018 - 02/2021
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Tracked and recorded department inventory products, including high-priced merchandise.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted 10+ customers per day in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Assisted 10+ customers per day in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Lowe's Companies, Inc. - Customer Service Associate
Hendersonville, TN, 12/2017 - 08/2018
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Circulated assigned areas of sales floor to identify customer service opportunities and maintain condition of displays.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Performed stocking and informed management of low inventory quickly.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Assisted customers with prompt and polite support in-person and via telephone.

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Resume Overview

School Attended

  • Granite City High School

Job Titles Held:

  • Mobile Expert
  • Retail Sales Associate
  • Customer Service Associate

Degrees

  • High School Diploma

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