Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Friendly and reliable team player with excellent judgment, strong critical thinking skills and good problem-solving abilities. Excels in the management of calendar obligations, scheduling, data-entry and database administration.
Skills
Customer service
Report analysis
Data entry
Office management / Scheduling
Advanced MS Office Suite knowledge
Report development
Advanced clerical knowledge
Documents filing
Work History
Communications Officer, 11/2020 - Current Columbia University – New York, NY,
Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
Routed calls to police, fire and ambulance service to meet individual call needs.
Relayed latest information to first responders via electronic means, telephone calls and radio responses.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Mobile Expert, 03/2019 - 06/2020 Imobile – Johnstown, PA,
Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
Top Mobile Expert in Region, multiple months
Trained team members in successful strategies to meet operational and sales targets
Supported staff development and goal attainment by focusing on skill development and job satisfaction
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
Coached team on effective upselling and cross-selling methods
Mentored 5-member sales team in applying effective sales techniques and delivering top-notch customer service
Completed inventory counts to verify stock levels, address discrepancies and forecast future needs
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
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