Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Friendly and reliable team player with excellent judgment, strong critical thinking skills and good problem-solving abilities. Excels in the management of calendar obligations, scheduling, data-entry and database administration.

  • Customer service
  • Report analysis
  • Data entry
  • Office management / Scheduling
  • Advanced MS Office Suite knowledge
  • Report development
  • Advanced clerical knowledge
  • Documents filing
Work History
Communications Officer, 11/2020 - Current
Columbia University New York, NY,
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Mobile Expert, 03/2019 - 06/2020
Imobile Johnstown, PA,
  • Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices
  • Top Mobile Expert in Region, multiple months
  • Trained team members in successful strategies to meet operational and sales targets
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
  • Coached team on effective upselling and cross-selling methods
  • Mentored 5-member sales team in applying effective sales techniques and delivering top-notch customer service
  • Completed inventory counts to verify stock levels, address discrepancies and forecast future needs
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
Independent Consultant, 02/2016 - 01/2020
Liveops Grayling, MI,
  • Kept consistent inventory and placed orders for new product stock
  • Handled all customer information accurately and confidentially
  • Researched latest market trends to provide current knowledge to clients
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases
  • Retained consistent client base by conducting market research to develop brand strategy
  • Processed credit and debit card payments to complete purchasing experience
  • Created detailed sales presentations to communicate product features and market data
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
  • Successfully led key projects which resulted in new customers and growth in sales
  • Oversaw team of 10 consulting professionals, encouraging sales and training members on effective strategies
Office Manager/Executive Assistant, 06/2016 - 10/2018
USA Cares Inc. City, STATE,
  • Organized and managed program development from conception through successful execution
  • Assisted in recruiting and hiring qualified candidates for vacant and new positions
  • Maintained calendars for President and Directors
  • Conducted research to prepare, gather and proof briefing material and agendas for all executive-level meetings
  • Properly and effectively allocated executive tasks and managed complex calendars along with administrative functions
  • Maintained confidential, administrative support to Executive Team and Board members
  • Managed Schedules, events and travel plans for conferences, meetings and seminars, as well as domestic and international trips for 6 executives
  • Planned and executed meetings and events along with taking minutes
  • Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development meetings
  • Prepared documents in Word, Excel, and created PowerPoint presentations for business development purposes
Assistant/Alternate, 04/2015 - 06/2017
RehabCare, Kindred City, STATE,
  • Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards
  • Performed monthly inventory and maintained office and medical supply counts
  • Maintained all confidential personnel files, license and CPR compliance records
  • Conducted analysis to address billing and compliance which led to positive pay along with passing survey to maintain license
  • Provided onsite training and drug screening
  • Monitored multiple databases to keep track of all 24 sites and therapists in each facility
  • Planned and executed missing documentation to advise therapists on their daily duties
  • Filled in as alternate when Agency Administrator was out of office
  • Performed general administrative duties, including copying, faxing and filing
: , Expected in
Miracosta College - Oceanside, CA
  • Coursework in Accounting 101, 201 and Access
  • 3.8 GPA
  • Dean's List first semester 2012
  • Majoring in Business
High School Diploma: , Expected in 2011
Spoto High School - Riverview, FL
  • Graduated with 3.5 GPA
  • Received John Phillip Sousa Award

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Resume Overview

School Attended

  • Miracosta College
  • Spoto High School

Job Titles Held:

  • Communications Officer
  • Mobile Expert
  • Independent Consultant
  • Office Manager/Executive Assistant
  • Assistant/Alternate


  • High School Diploma

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