Cheerful and upbeat Customer Service Professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
1. Fundamentals of Digital Marketing
2. The International English Language Testing System (IELTS)
3. Brand Management: Aligning Business, Brand and Behavior
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