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Mobile Expert Resume Example

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MOBILE EXPERT
Summary

Cheerful and upbeat Customer Service Professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.

Experience
Company Name - Mobile ExpertCity, State08/2019 - 09/2019
  • Recommended merchandise to customers based on needs and preferences.
  • Drove sales by applying proactive nature, knowledge of customer preferences and active listening skills.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Educated customers on product and service offerings.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Improved operations by working with team members and customers to find workable solutions.
Company Name - Senior Key Account ManagerCity, State08/2015 - 12/2018
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Formulated and presented innovative strategies to team members, executives and customers to build foundation for successful sales plans.
  • Captured and completed sales with customer-savvy quotes, proposals and contract management strategies.
  • Achieved dramatic sales increase by skillfully managing relationships and proactive sales approaches.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
    Managed complex transactional and emotional customer situations promptly and professionally while meeting service commitments.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
Company Name - Key Account ManagerCity, State01/2014 - 07/2015
  • Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Serviced Key accounts on regular basis to resolve concerns, manage order fulfillment and promote new products and services.
  • Researched customer needs, market trends and competitor activities.
  • Attracted new clientele and developed customer relationships
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Exceeded service objectives by applying proven customer service and sales best practices.
Company Name - AnalystCity, State07/2013 - 12/2013
  • Created content for communication vehicles, including intranet site, video scripts, emails, presentations and other communication vehicles.
  • Supported and developed methods of internal communication with staff and leaders, including building and posting stories on intranet and external internet.
  • Developed strategies and tools to consolidate and cascade messages to site associates and broader organization.
  • Developed wide range of internal communication materials and consulted with end-users on communications related issues.
  • Informed employees of organizational developments and staff accomplishments through written and verbal communications.
  • Distributed communication materials to employees using various media, including articles, emails and newsletters, administering email and survey tools.
  • Developed and maintained companies' corporate image and identity, including logos and signage.
  • Built and maintained corporate image, brand and identity.
  • Oversaw special promotional events to drive positive media coverage, boost revenue.
Skills
  • Conflict resolution
  • Problem resolution
  • Time management
  • Analytical
  • Active listening
  • Technologically savvy
  • Inbound and outbound calling
  • Microsoft Office expertise
  • Conflict mediation
Education and Training
MBA: Communication ManagementSymbiosis International UniversityCity06/2012
Bachelor of Science: BiologyUniversity Of CalcuttaCity08/2009
Certifications

1. Fundamentals of Digital Marketing

  • Issued By- Google
  • Issued Date- May 2020
  • Credential ID- 72S PRX FPR
  • Credential URL-https://learndigital.withgoogle.com/digitalunlocked/validate-certificate-code

2. The International English Language Testing System (IELTS)

  • Issued By- British Council
  • Issued Date- October 2018

3. Brand Management: Aligning Business, Brand and Behavior

  • Issued By- University of London through Coursera
  • Issued Date- August 2018
  • Credential ID- ZK6K9Y5T6SYU
  • Credential URL- https://www.coursera.org/account/accomplishments/verify/ZK6K9Y5T6SYU
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Resume Overview

School Attended

  • Symbiosis International University
  • University Of Calcutta

Job Titles Held:

  • Mobile Expert
  • Senior Key Account Manager
  • Key Account Manager
  • Analyst

Degrees

  • MBA : Communication Management
    Bachelor of Science : Biology

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