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Mobile Expert Resume Example

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MOBILE EXPERT
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Store merchandising
  • Product and service knowledge
  • Phone activations understanding
  • Upselling and cross-selling
  • Spanish translation
  • Data Collection
  • Account Management
  • Payment Collection
  • POS systems expert
  • Key holder experience
  • Recordkeeping strengths
  • Customer consultations
  • Setting up contracts
  • Problem-solving skills
  • Equipment installation
  • Service recommendations
  • Payment Processing
  • Cash Handling
  • CRM Systems
  • Order fulfillment
  • Credit card processing
Work History
06/2020 to CurrentMobile ExpertWalmart | Teterboro, NJ
  • Provided information about network policies, contract parameters and payment plans.
  • Activated phones on networks such as sprint, verizon and at&t.
  • Consulted with customers to assess desires and offered optimal products and services to meet individual needs.
  • Pleasantly greeted customers and determined individual needs by asking appropriate questions.
  • Identified opportunities to further business transactions via upselling and cross-selling.
  • Troubleshot technical concerns regarding cell phone operations, applications and performance.
  • Selected correct products based on customer specifications and explained details and functionality of each.
  • Researched customer issues and determined which solutions would be most effective.
  • Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
  • Assisted customers with locating and choosing merchandise in any store department.
04/2019 to 12/2019Sales ConsultantSprint Corp. | Bloomfield, NJ
  • Researched customer issues and determined which solutions would be most effective.
  • Identified opportunities to further business transactions via upselling and cross-selling.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Answered questions from customers regarding products and services both by telephone and in-person.
  • Selected correct products based on customer specifications and explained details and functionality of each.
  • Pleasantly greeted customers and determined individual needs by asking appropriate questions.
  • Troubleshot technical concerns regarding cell phone operations, applications and performance.
  • Provided information about network policies, contract parameters and payment plans.
  • Set up, updated and closed business and personal accounts.
  • Consulted with customers to assess desires and offered optimal products and services to meet individual needs.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
04/2018 to 12/2018Customer Service RepresentativeHome Depot | Totowa, NJ
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information to customers regarding Home depot's charge card and loyalty program and helped to open and activate new accounts.
  • Educated customers on promotions to enhance sales.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
06/2016 to 12/2017CashierShopRite | Paramus, NJ
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Operated cash register for cash, check and credit card transactions with 99% accuracy.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Educated customers on promotions to enhance sales.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Assisted customers by answering questions and fulfilling requests.
Education
06/2017High School DiplomaJohn F Kennedy Highschool, Paterson, NJ
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Resume Overview

Companies Worked For:

  • Walmart
  • Sprint Corp.
  • Home Depot
  • ShopRite

School Attended

  • John F Kennedy Highschool

Job Titles Held:

  • Mobile Expert
  • Sales Consultant
  • Customer Service Representative
  • Cashier

Degrees

  • 06/2017 High School Diploma

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