Competitive mobike expert with proven ability to quickly build customer rapport through persuasive selling and dynamic communication. Successfully assessing needs and presenting solutions. Proven track record of exceeding sales goals and quotas.
••Conducted analysis to address customer issues which led to happy clients •Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.Effectively controlled the release of proprietary and confidential information for general client lists.
•Provided top quality control and eliminated downtime to maximize revenue.
•Ranked for customer satisfaction among 6 competing mobile experts.
•Informed customers about billing procedures, processed payments and provided payment option setup assistance.Shared detailed information regarding new devices, and options to help customers make decisions.
•Escalated customer concerns, store issues and inventory requirements to supervisors.
•Earned Top Seller for October through top BTS seller.
•Evaluated customer account information to assess current issues and determine potential solutions.
•Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
•Established membership loyalty, executing flawless customer retail account management.
•Contacted customers about potential service upgrades, new services and account changes.
•Kept detailed records of customer accounts, including actions taken, issues resolved and information.
•Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
•Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
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