(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Marketing-oriented Wireless Sales Associate with a strong knowledge of smartphone brands and products. Highly trained employee known for promoting store incentives and delivering exemplary customer service. Personable Wireless Sales Associate with a background exceeding monthly sales quotas and a personality that engages customers. Used to working in fast-paced environments. Looking to join an organization in a sales-oriented role. Business-minded individual motivated to meet monthly quotas through tried and true marketing techniques. A valued team player with the mentoring capabilities that appeal to new employees. Looking for a Wireless Sales Associate role with an established company. Responsible and friendly mobile expert makes customers feel welcome, listen to needs and promote merchandise with practiced care and attention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Upbeat, customer-focused Sales Associate with 2 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.

  • Technology knowledge
  • Interpersonal and written communication
  • Sales assistance
  • Multitasking
  • Analytical
  • Time management
  • Friendly, positive attitude
  • Training & Development
  • Team management
  • Decision-making
  • People skills
  • Basic math
  • Reliable and trustworthy
  • Problem resolution
Education and Training
Lincoln High School Vincennes, Expected in 05/2016 High School Diploma : - GPA :
Ivy Tech Community College of Indiana Evansville, IN, Expected in : Psychology - GPA :
Imobile - Mobile Expert
Pelham, NY, 08/2021 - Current
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Detailed product features for customers to provide information for best decisions based on personal needs.
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
  • Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
  • Used cross-selling methods to encourage customers to purchase accessories and warranties.
  • Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features.
  • Provided customers with service options based on current plan found in customer database.
  • Educated customers on plan and carrier options with details.
Lutheran Social Service Of Minnesota - Direct Support Professional
Brooklyn Center, MN, 01/2021 - 05/2021
  • Maintained clean and well-organized environment for client happiness and safety.
  • Transported clients to doctor's appointments and errands.
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Tracked and reported clients' progress based on observations and conversations.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Followed care plan and directions to administer medications.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Monitored client's well-being, safety and comfort under physician direction.
  • Documented current patient information to update vital signs, behaviors and eating habits.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Documented client progress in charts and logbooks.
  • Assisted client with personal hygiene, mobility and transportation.
  • Served meals and assisted immobile or disabled individuals with eating.
  • Built strong and trusting rapport with clients and loved ones.
  • Prepared food and helped patients eat to support healthy nutrition.
Fiserv - Customer Service Associate
Hagerstown, MD, 01/2020 - 12/2020
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Supported company and clients, including addressing inquiries, resolving issues and managing customer relations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.

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Resume Overview

School Attended

  • Lincoln High School
  • Ivy Tech Community College of Indiana

Job Titles Held:

  • Mobile Expert
  • Direct Support Professional
  • Customer Service Associate


  • High School Diploma
  • Some College (No Degree)

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