Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

My current and past jobs have allowed me to interact and deal with diverse communities. The experiences I gained has always helped me to think and act accordingly. From teaching students to serving customers, I have successfully provided my best service asked from me.

  • Client Follow-ups
  • Contract Review
  • Android and iOS Products
  • Mobile Plan Comparisons
  • New Activations
  • Customer Service
  • Service Upgrades
  • Sales Transactions
  • Wireless Accessories Sales
  • Product Demonstrations
  • Sales Documentation
  • Display Setup and Stocking
  • Warranty and Service Options
  • Inventory Counts
  • Technology Expertise
  • Merchandise Recommendations
  • Store Policies and Procedures
  • Engaging with Diverse Customers
  • Product Knowledge
11/2021 to Current Mobile Expert Imobile | Bronx, NY,
  • Welcomed guests and asked open-ended questions to best determine which products would meet needs.
  • Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
  • Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
  • Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
  • Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
  • Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
  • Detailed product features for customers to provide information for best decisions based on personal needs.
  • Used on-site computer systems to access figures and documentation associated with available service plans.
  • Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
  • Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
  • Searched store inventory system using inventory management software to find requested product availability.
  • Used cross-selling methods to encourage customers to purchase accessories and warranties.
  • Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features.
  • Assisted customers both in person and by phone, answering questions about different products.
  • Diagnosed issues with cell phone performance, technical operations and specific applications.
  • Educated customers about policies, contracts and payment amounts.
  • Evaluated customer means and desires to help select optimal mobile products and services.
  • Kept current on latest smartphones and tablets to provide guests with up-to-date and accurate information on emerging technologies.
  • Monitored inventory and restocked shelves when product orders arrived.
  • Established and updated accounts for business and personal use.
  • Executed company sales system in interactions with guests, following procedures to increase sales numbers and customer satisfaction levels.
  • Sold wireless packages and devices to customers.
  • Communicated with manager to determine sales targets and implement feedback to improve customer relations.
  • Called potential clients to follow up on purchase and contracts.
10/2021 to 11/2022 Receptionist Hearst Communications | Fayetteville, NC,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Managed more than 30 incoming calls per day.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
06/2018 to 07/2021 Language Instructor Leidos Holdings Inc. | Yuma, AZ,
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Differentiated instruction according to student skill level.
  • Helped students build learning and study skills to achieve educational goals.
  • Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
  • Monitored student progress using exams and assignments to check for thorough understanding.
  • Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
  • Adapted teaching strategies to different student learning styles and skill levels.
  • Educated students about foreign cultures through immersive activities.
Education and Training
Expected in Bachelor of Science | Biochemistry North South University, Dhaka, Bangladesh, GPA:
Expected in 08/2018 High School Diploma | Anandaniketan School And College, Sylhet, Bangladesh, GPA:
Full Professional
Native/ Bilingual

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School Attended

  • North South University
  • Anandaniketan School And College

Job Titles Held:

  • Mobile Expert
  • Receptionist
  • Language Instructor


  • Bachelor of Science
  • High School Diploma

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