, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
My current and past jobs have allowed me to interact and deal with diverse communities. The experiences I gained has always helped me to think and act accordingly. From teaching students to serving customers, I have successfully provided my best service asked from me.
Skills
Client Follow-ups
Contract Review
Android and iOS Products
Mobile Plan Comparisons
New Activations
Customer Service
Service Upgrades
Sales Transactions
Wireless Accessories Sales
Product Demonstrations
Sales Documentation
Display Setup and Stocking
Warranty and Service Options
Inventory Counts
Technology Expertise
Merchandise Recommendations
Store Policies and Procedures
Engaging with Diverse Customers
Product Knowledge
Experience
11/2021 to CurrentMobile ExpertImobile | Bronx, NY,
Welcomed guests and asked open-ended questions to best determine which products would meet needs.
Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
Detailed product features for customers to provide information for best decisions based on personal needs.
Used on-site computer systems to access figures and documentation associated with available service plans.
Educated guests on policy terms, simplifying technical aspects of service contracts to increase guest comprehension and achieve greater customer satisfaction.
Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
Searched store inventory system using inventory management software to find requested product availability.
Used cross-selling methods to encourage customers to purchase accessories and warranties.
Listened to customer needs, chose appropriate products and spent time explaining each item's functions and features.
Assisted customers both in person and by phone, answering questions about different products.
Diagnosed issues with cell phone performance, technical operations and specific applications.
Educated customers about policies, contracts and payment amounts.
Evaluated customer means and desires to help select optimal mobile products and services.
Kept current on latest smartphones and tablets to provide guests with up-to-date and accurate information on emerging technologies.
Monitored inventory and restocked shelves when product orders arrived.
Established and updated accounts for business and personal use.
Executed company sales system in interactions with guests, following procedures to increase sales numbers and customer satisfaction levels.
Sold wireless packages and devices to customers.
Communicated with manager to determine sales targets and implement feedback to improve customer relations.
Called potential clients to follow up on purchase and contracts.
10/2021 to 11/2022ReceptionistHearst Communications | Fayetteville, NC,
Scheduled and confirmed appointments.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Maintained daily calendars, set appointments with clients and planned daily office events.
Processed payments and updated accounts to reflect balance changes.
Sorted incoming mail and directed to correct personnel each day.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Managed more than 30 incoming calls per day.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Handled payment processing and provided customers with receipts and proper bills and change.
06/2018 to 07/2021Language InstructorLeidos Holdings Inc. | Yuma, AZ,
Built and strengthened positive relationships with students, parents and teaching staff.
Differentiated instruction according to student skill level.
Helped students build learning and study skills to achieve educational goals.
Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
Monitored student progress using exams and assignments to check for thorough understanding.
Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
Adapted teaching strategies to different student learning styles and skill levels.
Educated students about foreign cultures through immersive activities.
Education and Training
Expected in Bachelor of Science | BiochemistryNorth South University, Dhaka, Bangladesh, GPA:
Expected in 08/2018High School Diploma | Anandaniketan School And College, Sylhet, Bangladesh, GPA:
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