Merchandise Hostess Resume Example Viceroy Hotel Group

MERCHANDISE HOSTESS

Professional Summary

Friendly and upbeat individual that enjoys working to provide the best experience for guests. Experience working in multiple busy resort settings in departments such as front desk, housekeeping, merchandise, and food and beverage.

Work History

Viceroy Hotel Group. Santa Monica , CAMerchandise Hostess | 05/2019 - 08/2019

Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
Performed timely sales transactions, averaging $[Amount] drawers each day
Welcomed and greeted customers and offered friendly, knowledgeable assistance
Worked closely with [Job title] to solve problems and handle customer concerns
Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts
Followed standardized procedures for issuing cash refunds
Quickly and accurately counted drawers at start and end of each shift
Interacted with customers and resolved customer complaints with friendly, service-oriented support
Restocked, arranged and organized merchandise in front lanes to drive product sales
Maintained current knowledge of store promotions and highlighted sales to customers
Processed POS transactions, including traveler's checks, cash and credit purchases, refunds and exchanges.
Helped customers locate appropriate store locations of [Type] products, answered questions about products and provided solutions for various [Type] issues
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
Served needs of more than [Number] customers in busy [Type] environment
Helped customers manage large purchases by collecting items from shelves and storage locations
Set up new sales displays each [Timeframe]
Educated customers on promotions to enhance sales
Assisted customers with locating and choosing merchandise in any store department
Inspected floor displays, noted missing items and quickly replenished merchandise
Assisted customers by finding items quickly and with enthusiasm, boosting store satisfaction rate by [Number]%
Boosted store revenues [Number]% by persuasively cross-selling [Type] items
Stayed current on available products, store promotions and customer service policies to better assist with any need
Checked aisles and [Type] areas for spills or [Type] issue and notified [Job title] for quick clean-up

Walt Disney World Resort. City , STATESeater | 02/2019 - 05/2019

Cultivated positive guest relations by managing information and orchestrating speedy seatings
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
Took reservations by walk-in
Supported servers, food runners and bussers with keeping dining area ready for every guest
Planned and executed [Number]-guest parties by organizing menus, spaces and special requests
Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food
Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables
Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction
Collected information from arriving customers to seat groups or place them on waitlist
Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%
Took information about guests' party size, led to seating, offered menus and [Action]
Observed strict procedures regarding food handling and sanitation to prevent foodborne illnesses
Wiped counters, [Action] and sanitized equipment to maintain clean food prep and dining areas

Cedar Fair Entertainment Company. City , STATEFront Desk Agent | 05/2017 - 08/2018

Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
Promoted local entertainment and sporting events and offered details to assist patrons
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
Answered customer telephone calls promptly and appropriately
Confirmed relevant guest information and payment methods to prevent fraud
Communicated problems regarding guest rooms to housekeeping services and maintenance personnel
Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation
Executed positive demeanor to each and every visitor approaching front desk
Used [Software] to process reservations, check-ins and check-outs
Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests
Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and [Type] activities
Issued room keys to guests upon check-in and answered questions regarding proper use
Quickly answered calls and routed to proper guest or department
Politely welcomed arriving guests, providing room keys and information on amenities and policies
Reported facility and room maintenance problems to appropriate personnel for immediate remediation
Promptly answered multi-line phone system and greeted callers enthusiastically
Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required
Took reservations over phone, in person and via computer for guests and provided confirmation information
Welcomed each new arrival pleasantly and confirmed reservations and identification
Entered customer data using [Type] software and updated information whenever patrons changed rooms
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process

Skills

High-volume dining
Communication skills
Dining area cleanliness
Table setting
Sanitation
Reservation coordination
Guest seating arrangements
Customer service
Stocking and replenishing
Product knowledge
Goal-oriented
Detail-oriented

Credit card transactions
Customer service-oriented
Accurate money handling
Upselling techniques
People-oriented
Motivated team player
Cash handling
Corporate branding
Reporting capabilities
Conflict and issue documentation
Problem-solving skills

Education

Indiana University of PennsylvaniaCity11/2019Bachelor of Science: Hospitality Management

Resume Overview

School Attended

Indiana University of Pennsylvania

Job Titles Held:

Merchandise Hostess
Seater
Front Desk Agent

Degrees

Bachelor of Science : Hospitality Management

Merchandise Hostess Resume Example

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