Merchandise Hostess resume example with 1+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Friendly and upbeat individual that enjoys working to provide the best experience for guests. Experience working in multiple busy resort settings in departments such as front desk, housekeeping, merchandise, and food and beverage.

  • High-volume dining
  • Communication skills
  • Dining area cleanliness
  • Table setting
  • Sanitation
  • Reservation coordination
  • Guest seating arrangements
  • Customer service
  • Stocking and replenishing
  • Product knowledge
  • Goal-oriented
  • Detail-oriented
  • Credit card transactions
  • Customer service-oriented
  • Accurate money handling
  • Upselling techniques
  • People-oriented
  • Motivated team player
  • Cash handling
  • Corporate branding
  • Reporting capabilities
  • Conflict and issue documentation
  • Problem-solving skills
Indiana University of Pennsylvania Indiana, PA, Expected in 11/2019 Bachelor of Science : Hospitality Management - GPA :
Work History
Viceroy Hotel Group - Merchandise Hostess
Santa Monica, CA, 05/2019 - 08/2019

  • Calculated change, accepted declining balance cards and other acceptable forms of payment, and issued receipts to customers
  • Performed timely sales transactions, averaging $[Amount] drawers each day
  • Welcomed and greeted customers and offered friendly, knowledgeable assistance
  • Worked closely with [Job title] to solve problems and handle customer concerns
  • Collaborated with team members in customer service, check out, stock control and overall store upkeep efforts
  • Followed standardized procedures for issuing cash refunds
  • Quickly and accurately counted drawers at start and end of each shift
  • Interacted with customers and resolved customer complaints with friendly, service-oriented support
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Maintained current knowledge of store promotions and highlighted sales to customers
  • Processed POS transactions, including traveler's checks, cash and credit purchases, refunds and exchanges.
  • Helped customers locate appropriate store locations of [Type] products, answered questions about products and provided solutions for various [Type] issues
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects
  • Served needs of more than [Number] customers in busy [Type] environment
  • Helped customers manage large purchases by collecting items from shelves and storage locations
  • Set up new sales displays each [Timeframe]
  • Educated customers on promotions to enhance sales
  • Assisted customers with locating and choosing merchandise in any store department
  • Inspected floor displays, noted missing items and quickly replenished merchandise
  • Assisted customers by finding items quickly and with enthusiasm, boosting store satisfaction rate by [Number]%
  • Boosted store revenues [Number]% by persuasively cross-selling [Type] items
  • Stayed current on available products, store promotions and customer service policies to better assist with any need
  • Checked aisles and [Type] areas for spills or [Type] issue and notified [Job title] for quick clean-up
Walt Disney World Resort - Seater
City, STATE, 02/2019 - 05/2019
  • Cultivated positive guest relations by managing information and orchestrating speedy seatings
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy
  • Took reservations by walk-in
  • Supported servers, food runners and bussers with keeping dining area ready for every guest
  • Planned and executed [Number]-guest parties by organizing menus, spaces and special requests
  • Collaborated with kitchen and wait staffs to accurately inform groups of wait times for tables and food
  • Maintained customer satisfaction and increased drink sales by directing customers to bar area while waiting for tables
  • Worked closely with servers to efficiently set up new tables, monitor food and kitchen availability and maintain customer satisfaction
  • Collected information from arriving customers to seat groups or place them on waitlist
  • Monitored dining room and guest flow to maximize table usage and minimize wait times by [Number]%
  • Took information about guests' party size, led to seating, offered menus and [Action]
  • Observed strict procedures regarding food handling and sanitation to prevent foodborne illnesses
  • Wiped counters, [Action] and sanitized equipment to maintain clean food prep and dining areas
Cedar Fair Entertainment Company - Front Desk Agent
City, STATE, 05/2017 - 08/2018
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
  • Promoted local entertainment and sporting events and offered details to assist patrons
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment
  • Answered customer telephone calls promptly and appropriately
  • Confirmed relevant guest information and payment methods to prevent fraud
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including [Type] and [Type] to promote quick remediation
  • Executed positive demeanor to each and every visitor approaching front desk
  • Used [Software] to process reservations, check-ins and check-outs
  • Oversaw fast-paced front desk operations at busy [Type] facility with as many as [Number] nightly guests
  • Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and [Type] activities
  • Issued room keys to guests upon check-in and answered questions regarding proper use
  • Quickly answered calls and routed to proper guest or department
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Promptly answered multi-line phone system and greeted callers enthusiastically
  • Greeted [Number] daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required
  • Took reservations over phone, in person and via computer for guests and provided confirmation information
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Entered customer data using [Type] software and updated information whenever patrons changed rooms
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process

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Resume Overview

School Attended

  • Indiana University of Pennsylvania

Job Titles Held:

  • Merchandise Hostess
  • Seater
  • Front Desk Agent


  • Bachelor of Science

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