Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Seeking a fulfilling position in the financial services industry that offers growth opportunities and allows me to utilize my leadership skills and experience.


•Meticulous worker; attentive to quality and detail.

•Committed to providing total quality work.

•Excellent verbal and written communication skills.

•Collaborate easily with co-workers and work well independently.

  • Competent and reliable professional, committed to top quality work
  • Versatile and multi-skilled person
  • Experienced in all MS Office Products: Word, Excel, PowerPoint, Access, and Outlook.
  • Established good working relationships with customers/clients.
  • Identified and utilized variety of learning materials, resources and technology methods to support & improve the instructional environment.
  • Developed and implemented banks enhanced underwriting system.
  • Established relationship manager, single-point-of-contact program for internal customers. Program resulted in consistent service, higher levels of service, and improved relationships with other departments.
2013 to Current
MB Underwriter III Mccormick Scottsdale, AZ,
  • Review and analyze customer financial documentation and propose solutions to assist in retaining home ownership.
  • Calculate income which included wage earners, self employed, rental income, and benefit income.
  • Analyze problems and identified potential and innovative solutions for system updates.
  • Review the recommended prevention alternative offered to the homeowner to ensure all investor/insurer guidelines were followed.
  • Analyze documents in accordance to investor requirements; updated escrow analysis, modification scenarios and proposals for appropriate work out.
  • Project planning and assisted with implementing new processes.
  • Currently working FHA/VA/USDA, Fannie and Freddie, and Private and Asset loans.
10/2011 to 2013
Business Process Analyst I JPMorgan Chase City, STATE,
  • Coordinated weekly huddles to communicate the updated policy and procedure changes.
  • Served as a subject matter expert/facilitator; knowledge of process, policy and regulatory changes and updates.
  • Worked with BA team and created weekly assessments for employees to help improve work performance.
  • Training modules, huddle assessments, etc) Help designed training modules using Microsoft Office Products and essential training platforms with the companies' Training Department.
  • Updated SharePoint with daily updates and worked GM box to answer supervisor questions on policy and procedures.
  • Coordinated the implementation of new systems used in the department by working with IT on various projects assigned by management.
  • Partnered with the management team to identify, develop and implement process updates and meet training deadlines to adhere to performance goals for employees.
  • Most recent project implemented included developing requirements for system enhancements and testing loans to ensure there were no defects.
  • If defects were found, worked with IT analyst to resolve issues.
05/2011 to 10/2011
HL ID Modification Counselor JPMorgan Chase &Co City, STATE,
  • Responsible for making outbound and inbound calls to homeowners to assist with loss mitigation workout solutions to avoid foreclosure on their home.
  • I worked Imminent Default and Default loans.
  • Performed document perfection on documents such as a 4506-T transcripts, appraisals, pay stubs, and profit and loss statements.
  • QA goal of 100% in phone quality, scheduled adherence, production and required training.
  • All loans submitted to underwriting were decisions for approval or denial.
  • Team SME (Subject Matter Expert) for my team which was rewarded to me based off my wonderful work ethic, creative skills, and leadership skills.
  • Managed team weekly huddles to inform team members of department updates.
10/2010 to 01/2011
Home Service Specialist II- Contractor Bank Of America City, STATE,
  • Lending Experience including exposure to consumer underwriting, policy, product knowledge, procedures, regulations, operations, loan documentation, and compliance.
  • Processed conventional (conforming and non-conforming) MHA products with the ability to originate and review all loan type deficits.
  • I also conducted closing task with the closing agents within the stated timeframes, cleared branch conditions, and provided timely reviews of stipulations/conditions submitted.
  • Help coordinate and create team huddles to explain process changes, process flows, and updated to policies for FHA, USDA, VA, FNMA, and FHLMC loans.
02/2009 to 07/2010
HL Recruiter I JPMorgan Chase City, STATE,
  • Performed job placements with employees on a contract basis.
  • ChaseWorks) Provided human resource service in timely manner as required.
  • Implementing and developing various sources and strategies of recruitment Organized and managed campus recruitment and Participated in job fairs and seminars.
  • Interviewing and selecting candidates and evaluated the potential and skill set of candidates.
  • Prepared and sent job offer letters for candidates and Assisted candidates in job performance Member of the WOW Team! (Witnessing Outstanding Work).
  • Received awards for Best Quality (2010), In the Spotlight (2009-2010), Most Valuable Performer (2nd Quarter and 4th Quarter- 2009), Superior Service (4th Quarter-2009), Outstanding Leadership (4th Quarter-2009) and, Customer Compliments.
07/2004 to 04/2008
Financial Aid Assistant - Grambling State Univeristy City, STATE,
  • Initiatined welcome letters, and closing requisitions on our banner web system, work as ambassador and help recruit international and US students.
  • Participated in Ambassador Program which include, processing new student paperwork, process housing applications, and help recruit students through phone interviews.
Expected in December 2008
Bachelor of Science: Marketing
Grambling State University - Grambling, LA
Expected in Present
MBA: Human Resource Management
Devry University- Keller Graduate School - Irving, TX

Online Classes, current GPA of 3.67

  • Exceptional listener and communicator who effectively conveys information verbally and in writing.
  • Computer-literate performer with extensive software proficiency covering wide variety of applications.
  • Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
  • Proven relationship-builder with unsurpassed interpersonal skills.
  • Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.

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School Attended

  • Grambling State University
  • Devry University- Keller Graduate School

Job Titles Held:

  • MB Underwriter III
  • Business Process Analyst I
  • HL ID Modification Counselor
  • Home Service Specialist II- Contractor
  • HL Recruiter I
  • Financial Aid Assistant -


  • Bachelor of Science
  • MBA

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