Seeking a fulfilling position in the financial services industry that offers growth opportunities and allows me to utilize my leadership skills and experience.
Highlights
•Meticulous worker; attentive to quality and detail.
•Committed to providing total quality work.
•Excellent verbal and written communication skills.
•Collaborate easily with co-workers and work well independently.
Competent and reliable professional, committed to top quality work
Versatile and multi-skilled person
Experienced in all MS Office Products: Word, Excel, PowerPoint, Access, and Outlook.
Accomplishments
Established good working relationships with customers/clients.
Identified and utilized variety of learning materials, resources and technology methods to support & improve the instructional environment.
Developed and implemented banks enhanced underwriting system.
Established relationship manager, single-point-of-contact program for internal customers. Program resulted in consistent service, higher levels of service, and improved relationships with other departments.
Experience
2013 to Current
MB Underwriter IIIMccormick – Scottsdale, AZ,
Review and analyze customer financial documentation and propose solutions to assist in retaining home ownership.
Calculate income which included wage earners, self employed, rental income, and benefit income.
Analyze problems and identified potential and innovative solutions for system updates.
Review the recommended prevention alternative offered to the homeowner to ensure all investor/insurer guidelines were followed.
Analyze documents in accordance to investor requirements; updated escrow analysis, modification scenarios and proposals for appropriate work out.
Project planning and assisted with implementing new processes.
Currently working FHA/VA/USDA, Fannie and Freddie, and Private and Asset loans.
10/2011 to 2013
Business Process Analyst IJPMorgan Chase – City, STATE,
Coordinated weekly huddles to communicate the updated policy and procedure changes.
Served as a subject matter expert/facilitator; knowledge of process, policy and regulatory changes and updates.
Worked with BA team and created weekly assessments for employees to help improve work performance.
Training modules, huddle assessments, etc) Help designed training modules using Microsoft Office Products and essential training platforms with the companies' Training Department.
Updated SharePoint with daily updates and worked GM box to answer supervisor questions on policy and procedures.
Coordinated the implementation of new systems used in the department by working with IT on various projects assigned by management.
Partnered with the management team to identify, develop and implement process updates and meet training deadlines to adhere to performance goals for employees.
Most recent project implemented included developing requirements for system enhancements and testing loans to ensure there were no defects.
If defects were found, worked with IT analyst to resolve issues.
05/2011 to 10/2011
HL ID Modification CounselorJPMorgan Chase &Co – City, STATE,
Responsible for making outbound and inbound calls to homeowners to assist with loss mitigation workout solutions to avoid foreclosure on their home.
I worked Imminent Default and Default loans.
Performed document perfection on documents such as a 4506-T transcripts, appraisals, pay stubs, and profit and loss statements.
QA goal of 100% in phone quality, scheduled adherence, production and required training.
All loans submitted to underwriting were decisions for approval or denial.
Team SME (Subject Matter Expert) for my team which was rewarded to me based off my wonderful work ethic, creative skills, and leadership skills.
Managed team weekly huddles to inform team members of department updates.
10/2010 to 01/2011
Home Service Specialist II- ContractorBank Of America – City, STATE,
Lending Experience including exposure to consumer underwriting, policy, product knowledge, procedures, regulations, operations, loan documentation, and compliance.
Processed conventional (conforming and non-conforming) MHA products with the ability to originate and review all loan type deficits.
I also conducted closing task with the closing agents within the stated timeframes, cleared branch conditions, and provided timely reviews of stipulations/conditions submitted.
Help coordinate and create team huddles to explain process changes, process flows, and updated to policies for FHA, USDA, VA, FNMA, and FHLMC loans.
02/2009 to 07/2010
HL Recruiter IJPMorgan Chase – City, STATE,
Performed job placements with employees on a contract basis.
ChaseWorks) Provided human resource service in timely manner as required.
Implementing and developing various sources and strategies of recruitment Organized and managed campus recruitment and Participated in job fairs and seminars.
Interviewing and selecting candidates and evaluated the potential and skill set of candidates.
Prepared and sent job offer letters for candidates and Assisted candidates in job performance Member of the WOW Team! (Witnessing Outstanding Work).
Received awards for Best Quality (2010), In the Spotlight (2009-2010), Most Valuable Performer (2nd Quarter and 4th Quarter- 2009), Superior Service (4th Quarter-2009), Outstanding Leadership (4th Quarter-2009) and, Customer Compliments.
07/2004 to 04/2008
Financial Aid Assistant -Grambling State Univeristy – City, STATE,
Initiatined welcome letters, and closing requisitions on our banner web system, work as ambassador and help recruit international and US students.
Participated in Ambassador Program which include, processing new student paperwork, process housing applications, and help recruit students through phone interviews.
Education
Expected in December 2008
Bachelor of Science: Marketing Grambling State University - Grambling, LA GPA:
Expected in Present
MBA: Human Resource Management Devry University- Keller Graduate School - Irving, TX GPA:
Online Classes, current GPA of 3.67
Skills
Exceptional listener and communicator who effectively conveys information verbally and in writing.
Computer-literate performer with extensive software proficiency covering wide variety of applications.
Flexible team player who thrives in environments requiring ability to effectively prioritize and juggle multiple concurrent projects.
Proven relationship-builder with unsurpassed interpersonal skills.
Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
