master technician resume example with 6+ years of experience
Friendly Automotive Technician commended for attentively listening to customers and quickly finding solutions to issues. Detailed individual with 18 years of hands-on experience inspecting, repairing, and maintaining vehicles. Versed in replacing dysfunctional parts and providing proper estimates for repair work. Master Technician with 4 years in engine repair, rebuilding and replacement. Strong leader focused on educating junior mechanics using unmatched industry expertise. Driven Automotive Technician brings proven success performing repairs and scheduled maintenance on major commercial vehicles. Excels at maintaining neat and organized work area, supplies, and equipment. Specializes in complex internal components and systems. Capable Automotive Technician well-versed in servicing systems for domestic and import vehicles. Detailed understanding of safety regulations and requirements. Knowledgeable resource for low-cost alternatives to high-cost requests for service. Focused Master Automotive Technician adept at fixing issues, performing warranty services and improving vehicle operations. Experienced with wide range of vans, SUVs and light-duty trucks. Adept understanding of complex vehicle repair issues.
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- Performed minor maintenance services, including gasket replacements, coolant flushes and tune-ups.
- Removed, replaced, balanced and rotated new or used tires to maintain on-road safety
- Completed repairs and maintenance to major vehicle models to meet safety specifications.
- Evaluated, repaired and aligned vehicle suspensions.
- Monitored shop equipment to maintain safe working condition.
- Maintained certifications and completed in-depth training on commonly-serviced equipment, systems and components.
- Kept detailed records of repairs, labor involved and parts used.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Developed in-depth understanding of automotive systems and components to complete fast and accurate repairs.
- Kept team in compliance with shop and manufacturer specifications for repairs and maintenance services.
- Sourced, arranged and supervised supply inventory for most common equipment and tools.
- Arranged vehicles around lot as directed and filled new and pre-owned vehicles to proper fuel level, also implementing company standards for cleanliness and signage.
- Verified vehicles remained secured on lot and with windows marked with last six of VIN, client, key status and driveable status.
- Maintained display vehicles and inventory in condition recorded upon arrival at premises, closing windows, locking doors and installing floor mats to minimize wear and tear to vehicles on lot.
- Received vehicle shipments, checking physical condition and processing necessary paperwork for incoming stock.
- Configured new and pre-owned vehicles within displays organized in straight lines by category.
- Assisted with snow removal, light groundskeeping and other seasonal outdoor maintenance.
- Determined and reported on lead time for manufacture and delivery of new vehicle inventory and informed customers.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Planned and optimized warehouse work processes to improve fulfillment system efficiency.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
- Coached staff on strategies to enhance performance and improve customer relations.
- Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
- Explained amount for expected services and provided detailed answers to customer questions.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Welcomed incoming individuals and ascertained needs by asking open-ended questions.
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Handled telephone inquiries regarding appointments and work in process.
- Documented and scoped actions taken to resolve issues after service calls.
- Immediately escalated incidents to remain compliant with company's standard procedures and processes.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Consulted with clients to outline options and obtain permission to proceed with service.
- Updated customer accounts in computer system, submitted payments and changed personal details.
- Produced repair and installation orders and updated master schedule with assignments.
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Resume Overview
School Attended
- Rome Free Academy
Job Titles Held:
- Master Technician
- Lot Manager
- Service Advisor
Degrees
- High School Diploma
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