master technician resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Hardworking Master Automotive Technician successful at correcting problems, completing maintenance and enhancing vehicle operations. Skillful applying specialized experience and technical knowledge to most makes and models of vehicles. Excellent leadership and mentoring abilities for apprentice mechanics. Driven to exceed customer expectations and maximize satisfaction. Bringing 12 years of experience in dynamic roles, with success in both autonomous, team, and leadership contexts. Highly skilled in conflict resolution and diplomatic communication.
Skills
Supervision
Equipment inspection and maintenance
Communication
Brake systems understanding
Repair planning
Safety awareness
Rebuilding engines
Electrical diagnostics
Hvac diag/repair
Inspecting vehicles
Organization
Team management
Scheduled services
Vehicle alignment
Preventive Maintenance
Heavy line work
Transmission / clutch replacements
Time management
Work History
Master Technician, 07/2022 - Current Ingersoll Rand – Menomonee Falls, WI,
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Completed customer orders and warranty services according to manufacturer specifications.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
Completed full vehicle inspections to check for leaks, damage or other issues of concern.
Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
Used specialized tools to detect leaks in gas and refrigerant systems.
Supervisor of Operations, 07/2020 - 06/2022 Frederick County Public Schools – Frederick, MD,
Devised processes to boost long-term business success and increase profit levels.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Identified and resolved unauthorized, unsafe or ineffective practices.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Advanced productivity KPIs by leading trainings on procedures and safety practices.
Trained and guided team members to maintain high productivity and performance metrics.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
Explained estimates and determined repair timelines to manage customer expectations.
Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
Communicated issues to supervisor and helped develop solutions.
Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
Performed safety and emissions inspections.
Completed customer orders and warranty services according to manufacturer specifications.
Supervised and mentored 10 team members and facilitated daily service operations to drive business growth.
Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Used specialized tools to detect leaks in gas and refrigerant systems.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Monitored customers for signs of security concerns and escalated issues to management.
Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
Listened to customer needs and desires to identify and recommend optimal products.
Assisted customers by answering questions and fulfilling requests.
Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
Played key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications.
Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
Supervised general repairs performed by new staff mechanics.
Maintained accurate records of time and materials required to perform repairs and service.
Ordered repair parts quickly to prevent delays in projects and repair work.
Prepared logs on each repair and maintained customer records for each job.
Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers.
Education
High School Diploma: , Expected in 05/2009 - Columbus East High School - Columbus, IN GPA: Status -
: Master Technician , Expected in 04/2018 - Honda Technical Training School - Troy,Ohio, GPA: Status -
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