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manager distribution operations resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Hardworking Distribution Manager with 22 years of experience planning and managing movement of mail throughout the mail processing and distribution network in the United States . Adept in evaluating business objectives to chart out best course of action. Strategic and organized with advanced skills in mail processing and distribution operations.

Skills
  • Operational excellence
  • Strategic Planning
  • Production methodologies
  • Quality assurance
  • Performance evaluation
  • Resource Allocation
  • Staff Management
  • Project Management
  • Job inspections
  • Operations management
  • Verbal and written communication
  • Critical thinking
  • Microsoft Office
  • Reading comprehension
Work History
03/2020 to Current
Manager Distribution Operations Tapestry, Inc. Bethesda, MD,
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
  • Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Trained, coached and mentored staff to support smooth adoption of new [Type] program.
  • Improved productivity while reducing staffing and operational costs by [Number]%.
  • Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks by [Number]%.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Managed and allocated staff and material resources to meet production goals.
  • Boosted team performance with enhanced employee evaluation processes.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 7-member management team with related direct reports.
04/2018 to 02/2020
Senior Manager Distribution Operations Walt Disney Co. Grapevine, TX,
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Trained, coached and mentored staff to support smooth adoption of new [Type] program.
  • Improved productivity while reducing staffing and operational costs by [Number]%.
  • Established positive and effective communication among unit staff and organization leadership, reducing misunderstandings and late tasks by [Number]%.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Managed and allocated staff and material resources to meet production goals.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and [Number]-member management team with related direct reports.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Uncovered connections between data elements and processes, employees and business structures.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Built, supervised and mentored [Number] teams and leaders in receiving and inbound operations.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Implemented processes that simplified procedures and reduced average processing time by [Number] hours for [Number]% of customers annually.
  • Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques.
09/2016 to 04/2018
Manager Distribution Operations Tapestry, Inc. Bethlehem, PA,
  • Sourced suppliers and negotiated advantageous rates on track with company's budget and goals.
  • Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
  • Implemented new [Type] systems, resolved performance issues and expanded processes to meet diverse needs.
  • Improved distribution efficiency with design, development and testing of embedded software applications.
  • Improved operational efficiency by recruiting and developing top talent to drive growth initiatives.
  • Documented safety action plans, quality initiatives, and team performance in [Type] system.
  • Developed and managed operating budget, meeting department goals.
  • Identified and solved complex strategy obstacles to promote growth and guide business direction.
  • Boosted team performance with enhanced employee evaluation processes.
  • Increased efficiency and effectively supervised [Number] team members to achieve optimal productivity.
  • Streamlined processes to enhance operational productivity and overall traceability.
02/1999 to 09/2016
Supervisor Distribution Operations Lennox International Ocala, FL,
  • Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
  • Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Created and enforced detailed organization processes to increase quality service standards.
  • Reduced waste by [Number]% with staff supervision and using first-in first-out method.
  • Tracked production and quality control systems to proactively identify deficiencies.
Education
Expected in 12/2009 to to
MBA: Business Management
Strayer University - Washington, DC
GPA:
  • Majored in Quantity Methods, Economics and Management, Managing The Business Project, and Crafting and Executing Strategy Concepts.
Expected in 01/1998 to to
Bachelor of Arts: Economics
Rutgers, The State University of New Jersey - New Brunswick, NJ
GPA:
  • Majored in Managerial Economics, Econometrics, Capital Markets, Macro and Micro Economics

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Resume Overview

School Attended

  • Strayer University
  • Rutgers, The State University of New Jersey

Job Titles Held:

  • Manager Distribution Operations
  • Senior Manager Distribution Operations
  • Manager Distribution Operations
  • Supervisor Distribution Operations

Degrees

  • MBA
  • Bachelor of Arts

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