Management Program Analyst Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • Community relations
  • Strong interpersonal skills
  • Program evaluation
  • Customer Service
  • Project Management
  • Employee Relations
  • Budgeting and finance
  • MS Office
  • Strategic thinker
  • Exceptional Organizational Skills
  • Time Management
  • Data Collection
Work History
Management & Program Analyst, 04/2016 to Current
Department Of Veterans Affairs Nashville, TN,

Salary: 92,145.00USDPer Year
Hours per week:40, Series: 0343, Pay Plan: GS,  Grade: 13


  • Plans, initiates, coordinates, and conducts in-depth studies involving a wide variety of work operations including, but not limited to, budget and financial management, compliance management, human resources forecasting and planning, facilities management, policy development, program development and assessment, records management, strategic planning, and/or training that have a direct impact on operations and missions of FBI or other organizations.
  • Analyzes data gathered and develops solutions or alternative methods of proceeding.
  • Reviews forms and reports and confers with management and users about format, distribution, and purpose, and to identify problems and improvements.
  • Plans study of work problems and procedures, such as organizational change, communications, information flow, integrated production methods, inventory control, or cost analysis.
  • Provides advice and recommendations to management on issues involving plans, policies, and procedures.
  • Monitors and reports on project progress, standardizing approaches, using approved methodologies, standardizing reporting, developing and offering training, and ensuring that objectives align with management strategy.
  • Conducts analysis on performance measurement, financial systems, budget variance, statistical and cost analysis.
  • Conducts studies, analyzing findings and making recommendations on operating programs.
  • Assess and improve program effectiveness and/or the improvement of complex management processes, systems and procedures.
  • Prepares complete, clear, and concise formal and informal presentations, reports, correspondence, briefings, charts, tables, and graphs that are distributed throughout an organization.
  • Effectively negotiates with management to accept and implement recommendations, where the proposals involve extensive changes in established procedures.
  • Knowledge of a range of administrative laws, executive orders, directives, policies, regulations, and precedents applicable to the administration of the Bureau’s programs.

30-day TDY (Physical Security Unit, SecD), 03/2016 to 04/2016
Department Of Labor Capitola, CA,


  • Updated data bases and spreadsheets for travel, SCIF accredation, and Legal Attache lock program creating a streamlined process to review information for reporting purposes
  • Assembled Kaba Mas high security electronic combination locks to include installing internal components to test for operational efficiency prior to installation in FBI SCIFs
  • Assisted with operational meetings, presentations and authored electronic communications to support PSUs mission

Staff Operations Specialist, 03/2014 to 03/2016
Us Department Of Transportation Olathe, KS,

Salary: 79,500.00USDPer Year
Hours per week:40, Series: 0301, Pay Plan: GS, Grade: 12

  • Performed a broad range of complex operational functions and administrative responsibilities, in support of a variety of programs.
  • Provided essential technical support by manipulating a wide variety of databases and managing data findings; inputting and extracting data from multiple databases/sources.
  • Prepared reports and/or findings.
  • Prepared and presented oral briefings and written reports on the conclusions and recommendations drawn from the data/information.
  • Developed source target packages.
  • Managed multiple programs and/or operations to support case progression and case management.
  • Acted as a source of classified information on international and domestic developments.
  • Developed data reports to fill in specific gaps, draw conclusions and note trends in activity.

Personnel Security Specialist, 09/2011 to 03/2015
City Of Dodge City, Ks Dodge City, KS, US

Personnel Security Specialist

Physical Security

COMSEC Manager

Industrial Security

Salary: 70,794.00 USDPer Year

Hours per week:40, Series: 0080, Pay Plan: GS, Grade: 11


  • Summarized Data and composes investigative correspondence.
  • Conducted security briefings and interviews to include Secret Compartmented Information briefs and Security Awareness briefs.
  • Initiated and performs security assessment investigations.
  • Initiated and performs extensive Bureau indices checks.
  • Reviewed and analyzes requests for investigations concerning security clearances.
  • Conducted personnel security interviews (PSI) and briefings.
  • Prepared Electronic Communication (EC), and summaries of investigative correspondence.
  • Participated in the formulation, preparation, and direction of new and revised rules affecting personnel security.
  • Worked in developing, evaluating, maintaining, and/or operating information technology systems, policies, devices, procedures, and methods used for safeguarding information, property, personnel, operations, and materials.
  • Worked with analytical, planning, advisory, operational, and evaluative work that has as its principal purpose the development and implementation of policies, procedures, standards, training, and methods for identifying and protecting information, personnel, property, facilities, operations, or material from unauthorized disclosure, misuse, theft, espionage, sabotage, or loss. (ie NISPOM, DCIDs/ICDs and other government security directives)
  • Conducted semiannual COMSEC inventory for all keying material, publications, equipment, and reported results to FBICOR
  • Maintained and controlled all COMSEC assets as COMSEC Manager.
  • Performed routine destruction of COMSEC material when required.
  • Provided Cryptographic Access Briefing (CAB) to personnel handling COMSEC material.
  • Ensured Technical Security Countermeasure (TSCM) inspections have been conducted in accordance with TSCM policy directives.
  • Maintained accurate records in the Asset Management System (AMS) database.
  • Ensured Secret Compartmented Information Facility (SCIF) followed the proper procedures for handling, storing, transporting, and surplus of classified information.
  • Changed SCIF safe combinations semi-annually and door combinations annually.
  • Performed quarterly and random SCIF inspections.
  • Communicated with SCIF Points of Contact (POCs) to relay pertinent information and address any and all concerns.
  • Managed and facilitated the in-processing of all Counterintelligence Division (CD) contractors as the CD Contractor Program Manager.
  • Requested Visitor Access Request (VAR) information from contractors and Other Government Agency (OGA) detailees to facilitate access to FBI facilities.
  • Processed clearance passage requests to pass clearances to Other Government Agencies (OGA) for FBI contractors and Bureau personnel.
  • Assured all OGA detailee, and contract personnel are provided new employee orientation.
  • Served as the sole Personnel Security Specialist (PSS) on the Security Officers Advisory Board (SOAB).
  • Independently plans, schedules, coordinates, carries out, and monitors the effectiveness of the operation of security programs

Management & Program Assistant, 01/2010 to 09/2011
Department Of Homeland Security Corbin, KY,


Guard Program Manager

Salary: 60,765.00  USD Per Year

Series: 0344, Pay Plan: GS, Grade: 8 


  • Provided managerial, analytical and office management support to the FBI’s Security Program in the Acquisitions Security Unit (ASU).
  • Performed a wide range of support functions to assist the Unit Chief, Management & Program Analyst’s, and Industrial Security Specialist performing management analysis functions.
  • Created and maintained appropriate record systems for management studies and program evaluations to include the routine extraction of specific information from records in standard database software packages, compiling standard/routing reports, conducting limited research assignments to facilitate the review, and analysis of studies within the Security Division.
  • Assisted in the preparation of final reports to include editing for obvious omissions or errors. Proofreading reports and other documents for correct information, proper reporting formats, and compliance with any established administrative or clerical requirements.
  • Conducted limited segments of Management Analyst studies to include but not limited to researching electronic and paper files to collect data.
  • Monitored the status of unit management studies and program evaluations.
  • Performed acquisition security checks pertaining to Committee on Foreign Investment in the United States (CFIUS) filings.
  • Served as unit master timekeeper.
  • Entered, edits, and performed periodic audits of the time taken and entered into the WebTA system.
  • Completed 2010 T&A audit with a 100% reconciliation rate.

Police Officer, 11/2007 to 01/2010
Federal Bureau Of Investigation City, STATE,

Lead Security Operations Center (SOC) Operator 

Salary: 63,673.00 USDPer Year

Hours per week: 40, Series: 0083, Pay Plan: GS Grade: 8


  • Performed law enforcement and protective security duties at and around FBI facilities in accordance with the primary mission of deterring, and/or responding to terrorist attacks or other criminal acts. Other criminal acts may include but are not limited to trespassing, theft, fire and accidental and/or willful damage and destruction.
  • Maintained law and order, and provided a variety of protective services for employees, and visitors of the federal property.
  • Conducted roving, and vehicle patrols, stake-outs, and physical security escort assignments. 
  • Worked stationary posts, performed checks for proper identification of pedestrian and vehicular traffic prior to admittance to secure space.
  • Performed periodic perimeter and internal patrols of the building(s) and grounds by checking for unsecured doors, and windows, illegal entry, suspicious persons, and vehicles.
  • Issued traffic infraction violations, and conducted arrests in accordance with the Memorandum of Understanding with the Metropolitan Police Department of Washington, DC. Authorized to leave immediate jurisdiction to pursue felons and perform other dangerous assignments.
  • Operates and monitors technical electronic intrusion and communications systems in the Security Operations Center (SOC). Controls a large switch board to include taking trouble call, dispatching officers, and answering radio calls.
  • Ran license plate, individual, and property checks using the National Crime Information Center (NCIC) database. May leave immediate jurisdiction to pursue felons and perform other dangerous assignments, and performs other related duties as required by the position.

Supervisory Transportation Security Officer, 09/2002 to 11/2007
Transportation Security Administration City, STATE,

Airport SOP Review Board Selectee

Property Manager (2003-2004 Temporary Detail)

Payroll Analyst (2003-2004 Temporary Detail)

Salary: 63,673.00USDPer Year
Hours per week:40, Series: 0083, Pay Plan: GS Grade: 8

  • Serves as immediate supervisor, coach, and facilitator to a team of 40 officers. Coached, managed, and ensured the performance and training of personnel who use diverse, cutting edge electronic detection and imaging equipment. Coordinates training for screening officers in the identification of dangerous or deadly objects in baggage, cargo and on passengers, and the prevention of those objects being transported onto aircrafts. Assists management in the implementation of security-screening procedures that are central to the Transportation Security Administration.
  • Controls the distribution of staff to ensure a balanced workload, and promote a productive work environment
  • Monitors and reports the status and progress of screening work. Maintains records of work accomplishments and administrative information.
  • Acts as a liaison between management and staff, resolving simple, informal complaints of Screeners and referring formal grievances to the appropriate management official.
  • Handles time and attendance for all direct reports to include approving, and disapproving leave,  and signing off on time sheet submitted by employees.
  • Conduct daily information briefings concerning security-sensitive or classified information to include BOLO’s, changes in security level, and latest changes in security screening procedures.
  • Provides management with answers, or documentation as necessary for inquiries for information or investigations that may be initiated against a regulated party.
    Maintain communication with management regarding issues that might reveal a weakness or vulnerable area of security screening that is discovered in the course of screening duties.
  • Occasionally called upon to assist in the development of new policies and procedures. I was appointed to represent the Dulles Airport TSA at the SOP review Board. Reviewed the airports screening procedures and operations to suggest changes to the SOP to streamline, and improve the screening process.
  • Maintained control of all inventoried, issued, stored, and discarded property assigned to TSA's operations staff at Dulles International Airport.
    Conducted property inventories as required, and submitted quarterly reports of all on hand property to upper management.
  • Implemented a property disposal and turn-in program for all equipment rendered inoperable due to fair wear and tear. Participated in the implementation and design of a database proposed to maintain control and accurate inventory records of all assigned property to the TSA Dulles operations staff.
  • Established, maintained, corrected, and closed any accounts for all active separated and/or retired personnel and their annuitants. Input weekly payroll data using various accounting programs Audited, reviewed, corrected, and amended employees' Time and Attendance reports. Ensured the accuracy of all tax withholding, sick, and annual leave within the IPPS time keeping system
  • Resolved employee payroll issues and responded to both internal (by employee), and external (by outside entity in reference to an employee) payroll inquires.
    Calculated gross to net pay in accordance to time entry and state laws, to include the garnishment of employees pay as required. Maintained communications with TSA's Headquarters and Oklahoma City (payroll HQ) to expedite all payroll concerns.
  • Maintained files and records in accordance with the Privacy Act. Provided customer service to all who visited the Employee Support Center and addressed inquiries to employment verification.

Bachelor of Arts: Media Communications & Ethnic Studies, Expected in 2002
C.U.N.Y Hunter College - New York, NY
  • 3.0 GPA
  • Member of the Black Student Union

WebTA Subject Matter Expert                                       

WebTA Timekeeper                                                                         

 National Crime Information Center                                            

Surveillance Detection Training                                       

911 Dispatcher Certification                                                    

 Infrastructure and Key Operations Security

X-Ray image Interpretation/On Screen Alarm Resolution                                                           

Explosives Recognition                                                                   

Protocol (OSARP) Basic for CTX 2500/5500

Explosive Detection System (EDS)                                                                   


Uniformed Police Officer Training (UPTP 805) Federal Law Enforcement Training

Center (FLETC), Glynco, GA

Communication Security (COMSEC) Accounting

Reporting and Distribution System (CARDS)                         

Maximo Tivoli System Asset Management Sys. (AMS)       

Basic Security Officers Course (BSOC)                                      

OPSEC 101 & 201                                                                             

Uniformed Services Employment and Reemployment

Rights Act 2012                                                                                

Hi-Tech Environment Training (HiTET) Overview              

FBI Travel Card Training                                                               

DOT Drug and Alcohol Awareness                                           

Continuity of Operations (COOP) Awareness                        

Privacy: "It’s Every Employee’s Business"                                 

Contracting Basics for Administrative Personnel                                  

Blood Borne Pathogens                                                                  

Active Shooter/ Active Threat Training                   

Overview of Domestic Investigations & OPS                         

Overview of the Attorney General’s

Guidelines of FBI OPS                                                    

INFOSEC Awareness                                                                      

Miscellaneous Threats                                                   

Training in Blades                                                                          

Shoe Bombs                                                                                     

OPSEC Awareness                                                          

Screening Credentialed Armed LEO’s                                                    

Concealed Weapons                                                       

TSA Performance Appraisal Support System (PASS)         


OSHA Overview                                                                               

Handling SSI                                                                                                   

Civil Rights                                                                                        

IT Security Awareness                                                                    

Onscreen Alarm Resolution


Active Top Secret /Secret Compartmented Information (TS/SCI) 


Stanley O. Ham, 703-752-8006

Department of Homeland Security, Model Workplace Coordinator


D'Mour Shelton, 240-462-4926

Federal Bureau of Investigations, Personnel Security Specialist


Shanieka Chestnutt, 917-679-7199


Michelle Thomas, 703-298-0887

Holy and Whole Life Changing Ministries Intl., Head Pastor 

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Resume Overview

School Attended
  • C.U.N.Y Hunter College
Job Titles Held:
  • Management & Program Analyst
  • 30-day TDY (Physical Security Unit, SecD)
  • Staff Operations Specialist
  • Personnel Security Specialist
  • Management & Program Assistant
  • Police Officer
  • Supervisory Transportation Security Officer
  • Bachelor of Arts

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