management program analyst resume example with 8+ years of experience

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Professional Summary

Enthusiastic Management Program Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of records and data management and training in collaborative analysis to achieve program goals. Motivated to learn, grow and excel in Management/Data Analysis.

  • Planning and Coordination
  • Analytical skills
  • Data management
  • Organization and Time management
  • Project Management
  • Training & Development
  • Verbal and written communication
  • Detail-oriented
  • Critical thinking
  • Adaptability
  • Collaboration
  • Customer service
  • Proficient in Microsoft Office 365 Word, Excel, PowerPoint, Excel, SharePoint, Teams, and WebEx
Plymouth State University Plymouth, NH Expected in 05/2015 MBA : General Management and Healthcare - GPA :
University Of Maryland, Baltimore County Baltimore, MD, Expected in 05/2008 Bachelor of Science : Biological Sciences - GPA :
American University Of Antigua – Antigua & Barbuda Antigua & Barbuda, Expected in : Doctor of Medicine - GPA :
Work History
Department Of Veterans Affairs - Management Program Analyst
Defiance, OH, 07/2018 - Current
  • Office of Management Assessment, Division of Compliance Management Management Program Analyst – Information Management Branch, Records and Forms Management, As program analyst, support agency Record Officer in overarching activities supporting records management.
  • Contribute in formulation and implementation of NIH policy and guidance for record-keeping in accordance with NIH strategic plan, HHS policies, congressional mandates for all electronic and non-electronic records, NARA regulations, standards and guidance, and appropriate professional records/information management standards.
  • Contribute to policy updates, guidance document, and standard operating procedures updates for Records Management and Forms Management.
  • Assist in preparing presentations to NIH Institutes, Centers, and Offices of recent updates to Records Management and briefing on accomplishments.
  • Assist with coordination and arrangement of meetings and workshops to help Records Liaisons understand their roles and responsibilities.
  • Participate in efforts in support of OMB Directive M-19-21, which specifies policies for Federal agencies’ records management programs relating to proper records creation and maintenance, adequate documentation, and records disposition.
  • Abide to NARA standards for retention and preservation of permanent records and utilizing NARA and NIH records scheduling and appraisal process to determine which records have temporary values and may be destroyed.
  • Provide advice to record liaisons using consolidated NIH records schedules for records in relations to laboratory and clinical records, financial and administrative records, vital/emergency records.
  • Support NIH Vital Records Program in protecting vital records and information, deemed vital under NIH Comprehensive Emergency Management/Continuity of Operations Program (COOP), necessary to continue key-operations and mission-related function in event of emergency.
  • Support Records Officer in updating NIH File Plans and approved Records Schedules within Records Scheduling System (RSS).
  • Conduct qualitative analysis on NARA NIH Legacy Schedule workbook and Records Scheduling System.
  • Provide data analysis on quarterly data calls that is reported back to liaisons yearly.
  • Created spreadsheet file for permanent records approved for accessions.
  • Communicate with record liaisons throughout NIH Institutes, Centers, and Offices, for upcoming data calls, disposition notices, record schedules, quarterly meetings, and review sessions.
  • Utilize Archives and Records Centers Information System (ARCIS) to set-up ARCIS profiles, view transfers and reference requests for records at FRC.
  • Participate in development of strategic plans for NIH-wide Records Management Program.
  • Co-conducting NARA approved Records Management Program review for two NIH institutes every year.
  • Developed Records Management Program Review Assessment form.
  • Maintain forms website with library of electronic forms, coordinate changes to forms, and maintain NIH Policy Manual, Chapter 1730 – Forms Management.
  • Review and assist in development of new or revisions of forms for NIH institutes/center.
  • Conduct qualitative check with vendors and requester for forms development.
  • Advance proficiency with Microsoft Office Suite (MS Word, Excel, Outlook, PowerPoint, SharePoint).
  • Proficient in utilizing Microsoft Teams and WebEx.
Aids Healthcare Foundation - Returns Management
Gardena, CA, 01/2017 - 07/2018
  • Conducted numerous studies to assess problems, identify inefficiencies and opportunities for improvements with medications salvaging to minimize loss to company.
  • Evaluated data, develop corrective action plans and document best practices.
  • Conducted quality and quantity reviews on medication returns certifying that cards returned are salvageable.
  • Effectively documented records via paper filing and electronically:.
  • Properly stamped, times, and dated logs for future audit.
  • Accurately mention reasons behind no credit applied.
  • Apply high degree of judgment with expensive and expired medications.
  • Followed State Board of Pharmacy regulations and administration processes as required by states and national accrediting bodies (i.e.
  • ACA, NCCHC, JC) to ensure quality, safety, and compliance with state and federal laws.
  • Developed spreadsheets to track manufacturing costs with potential overruns or deficiencies.
  • Spearheaded financial management processes on return orders from correctional facilities examining medication records and drug cards for proper information; oversee all medication credits to facilities in collaboration with clinical pharmacists on monetary status of credits.
  • Effectively utilized Correct RX barcode technology to manage, verify and track all prescription orders, review accuracy and discrepancies in return of shipments.
  • Performed data entry of critical information, review logs and file data for audit purposes.
Yale-New Haven Health - Pharmacy Technician
Westbrook, CT, 10/2007 - 12/2011
  • Followed State Board of Pharmacy regulations and administration processes as required by states and national accrediting bodies (i.e.
  • ACA, NCCHC, JC) to ensure quality, safety, and compliance with state and federal laws.
  • Reviewed packages to ensure redaction of any Personally Identifiable Information (PII) and protect patient rights per HIPAA requirements.
  • Reviewed and consulted with various insurance companies on costs associated with various prescription medications and inputted data into system to ensure appropriate costs.
  • Developed inventory listings to identify costs of inventory items, compared total revenue with inventory costs and identified discrepancies.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
UMBC - Teacher Assistant
City, STATE, 09/2007 - 05/2008
  • Proficient in use of Microsoft Office; developed Excel spreadsheets, PowerPoint presentations and other correspondence.
  • Tutored, proctored, and graded student exams.
  • Helped lead teacher set up and manage classroom and outdoor activities.

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Resume Overview

School Attended

  • Plymouth State University
  • University Of Maryland, Baltimore County
  • American University Of Antigua – Antigua & Barbuda

Job Titles Held:

  • Management Program Analyst
  • Returns Management
  • Pharmacy Technician
  • Teacher Assistant


  • MBA
  • Bachelor of Science
  • Some College (No Degree)

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