Management And Program Analyst Gs 343 13 resume example

Support the CDC Procurement & Grants Office (PGO) by acting as a lead in gathering, analyzing, documenting, and communicating requirements to facilitate the development of software applications. Lead business analyst for the Information for Management, Planning, Analysis, and Coordination (IMPACII) application used to process healthcare related government grants and cooperative agreements. Facilitate meetings with stakeholders to define requirements. Document requirements and decisions made in meetings with end users. Investigate procedures and analyze findings and make needed recommendations in report format to management. Work with PGO policy to improve processing consistency.

Manage software change requests for each software release. Act as a Liaison for CDC with the National Institute of Health (NIH) for all IMPACII related issues. Test software releases and document test scripts and outcomes. Coordinate and conduct IMPACII training for Grants Management Specialists in PGO. Communicate project status and recommendations for various web-based applications. Provide lead technical assistance to the Grants Management Information System application by analyzing and resolving 90% of helpdesk tickets.

Monitor the PGO helpdesk by analyzing, assigning, and resolving incoming trouble tickets. Facilitate hands-on training sessions to Grants Management Specialists and Grants Management Officers in PGO on processing grants and cooperative agreements in the eRA/IMPACII application. Instruct GMS and GMO on regulations and policies concerning managing electronic data obtained from IMPACII. Instruct GMS on how to successfully process various amendment actions (supplements, carryovers, change of institution, change in PI, and extensions) in the Grants Management module. Develop training videos performing various actions in IMPACII using SnagIT software. Provide data call reports for grants data requested by PGO Director and management. Work closely with Financial Management Office (FMO) on inquiries involving grants data transaction to UFMS

Designed, coded, tested, and implemented the Flight Attendant Pay Redesign System which consisted of more than 50 user functions and over 80 GUI screens. This system was developed on a mainframe using Natural programming code. Wrote over 50 requirement documents and received approval from the end users. Supported and performed troubleshooting for the pay system as required, optimizing performance, resolving defects, and providing timely follow up on all problems. Maintained various flight attendant schedules functions. Verified all flight attendants pay statements were processed and accurate before distribution. Created and maintained system documentation.

Designed and maintained a client/server application for Delta Air Lines Catering department. This application is a distributed system that consists of over 100 windows developed using PowerBuilder and Sybase Stored Procedures on the UNIX system. Maintained the electronic data interchange (EDI) process to provide pricing information for ingredients, recipes, and menus between Delta Air Lines and their catering partners.

Analyzed systems used in Delta Air Lines Schedules Department. Designed and documented automated functions that would make the schedules department more efficient. Provided analysis, design, programming, testing and technical support for various applications in the schedules area. Performed all duties and has thorough understanding of the software development life cycle.

Provide technical assistance to taxpayers by preparing and filing federal income and business tax forms. Reviewed, audited and edited forms to verify computations and status. Resolved refund inquiries and responded to taxpayer inquires on tax-related bills and notices. Initiated appropriated account actions such as adjustments, transfers, and payment tracers. Determined reporting requirements based on business type, activity, and related laws. Explain the provisions of various tax laws.

Determined cause of taxpayer’s delinquent status, using tax laws and rules as source materials, and recommended steps needed by the taxpayer to bring them into compliance with the tax law. Determined taxpayer responsibility to file delinquent returns and took necessary action to close delinquent inquiries. Reviewed and analyzed requests for information and clarification of laws, policies, and procedures. Completed research of laws and rules as needed to respond to specific inquires.

Coordinated and performed a range of staff and operational support activities for the Federal Highway Administration (FHA) Office of Motor Carriers Division. Served as a liaison with other departments and operating units in the resolution of day-to-day administrative and operational problems. Possess knowledge of excellent record maintenance and filing techniques.

Composed and edited correspondence and memoranda. Typed, edited, and distributed agendas and meeting minutes. Scheduled and coordinated meetings, interviews, appointments, events and other activities for supervisors.

Documented motor carrier accident reports and filed accordingly. I received a special achievement award for successfully performing all duties during the absence of the primary administrative assistant. This award was received while working on a reduced schedule while attending college.