High-performing Management and Program Analyst with excellent organization, communication and relationship-building skills.Extensive experience working with a diverse client base and delivering results. Manages multiple projects under tight deadlines.
Graduate of the Graduate School Executive Leadership Program. Certified Myers-Briggs Type Indicator (MBTI) Practitioner. Successful completion of EEO for New Investigators training course provided by the EEOC.
Serve as an ICE SharePoint Site Manager for the Office of the Principal Legal Advisor, Knowledge Management Division. Provided base level IT support to company personnel. Resolve customer complaints and concerns with strong verbal and negotiation skills. Display courtesy and strong interpersonal skills with all customer interactions. Research issues on various computer systems and databases to resolve complaints and answer inquiries.Refer difficult issues to upper management while maintaining positive rapport with customer.Inform customers about issue resolution progress.Support customers having data connectivity issues. Provide thorough support and problem resolution for customers. Troubleshoot and resolve web application issues escalated from customer support and other departments with a 100% success rate. Develop and manage project plans while providing status updates to management. Define project deliverables and monitor status of tasks.Updated departmental standard operating procedures and database to accurately reflect the current practices.
Served as a Project Manager while on a detail assignment for the Office of Diversity and Civil Rights, Complaints Resolution Division, Investigations Unit. Instrumental in the 80% decrease of backlog formal EEO investigations. Researched and analyzed vendor status reports to determine proper course of action while adhering to Department and EEO policies and procedures. Monitored and coordinated the issuance of cases to contract vendors for investigation to include reviewing cost sheets for accuracy, determine pricing, and selecting the appropriate vendor. Managed and provided status updates on all Formal ICE internal and external investigations. Served as liaison between CRD case managers, EEO specialists, and EEO Assistants and 3 contract investigation vendors. Served as ODCR Network Administrator and liaison for the myFX secure document transmittal cloud. Responsible for ensuring 100% contractor compliance with mandatory DHS training. Adhered to DHS Privacy Guidance and confidentiality. Tracked and coordinated the review of investigative plans and ROIs through legal sufficiency. Collaborated with Contracting Officer Representative on investigations budget, issuances of cases to vendors, and processing of invoices from vendor. Responsible for the upload of initial investigative packages onto myFX to vendors, updating investigations information into iComplaints and assigning document requests to case managers for processing. CRD liaison and administrator for the myFX cloud for safe transmittal of EEO documents to external investigators. Independently prepared written communication to internal investigators and vendors.. Developed standard operating procedures for Investigations Unit processes. Provided guidance and performance expectations to encourage growth and development. Actively reviewed current procedures to decrease cycle times for the processing of documents and completion of investigations.
Served as an expert analyst in the management and oversight of continuing education and training development within the Office of the Principal Legal Advisor (OPLA) Training Division. Provided technical advice and guidance to over 900 OPLA attorneys and 50 state bars/jurisdictions on continuing legal education credits and training course accreditation. Assisted in the coordination of nationwide training for the new OPLA case management system, PLAnet, to include drafting invitations, reserving training space, development of training materials, and agenda. Designed and managed 1-hour learning sessions, resulting in over 15 OPLA Career Byte sessions during FY 2012 to include scheduling, advertisement, logistics, and post survey. Managed, coordinated, and evaluated special projects, ensuring major milestones are met timely and in accordance with project objectives and agency mission. Reviewed, edited, and revised OPLA Training Division existing policies and procedures to increase accuracy and improve effectiveness. Investigates new concepts and innovations applicable to evaluation efforts and initiate proposals for application to develop future training courses, webinars, and seminars. Designed needs assessments to analyze and evaluate statistical data from course participants and faculty. Built strategic partnerships with training personnel from over 5 federal government agencies. Developed guidance for nationwide broadcast regarding training opportunities and requirements. Produced 10 webinars for OPLA employees nationwide and 2 articles for the OPLA Bulletin. Updated and managed the OPLA Training Division (intranet) website.
Served as an advisor to senior executives of the Federal Protective Service through performance oversight and the management of special projects. Provided management and oversight for the coordination of FPS national conferences and special events, to include engagement of 11 FPS regional field offices, senior government officials from various agencies, and event vendors and service providers. Managed, synthesized, and responded to Departmental tasks, ensuring clearance through senior executives and through employment of an electronic tracking system. Served as Project Manager and Contracting Officer's Technical Representative to direct acquisition and procurement of services related to executive planning activities. Team Leader of the executive support personnel ensuring balanced priorities and achievement of milestones in a fluid, deadline-oriented environment. Provided approval decision and control for all executive-level purchasing activities as the Approving Official. Established, maintained, and monitored 19 performance work plans/performance agreements on a semi-annual basis for senior executives dispersed nationwide, ensuring closely synchronized content with Government Performance and Results Act (GPRA) goals. Negotiate the final content of all performance measures for FPS Senior Management Executives. Conducted extensive market research and brief leadership for decision support on purchasing options. Provided subject matter expertise on planned events and direction on a task-force responsible for reconciling the national awards program that delivered over 300 FY09 awards
Contractor with the Asset Forfeiture and Seized Property Section. Project Manager over the state and local overtime reimbursement activities and provide status briefings to senior leadership. Managed a budget of $9M USD, ensuring proper allocation throughout 23 regions nationwide for services rendered by over 400 State and local law enforcement agencies participating in ATF cases. Team Leader over 4 personnel in sampling activities for quarterly audit reviews, and provided oversight and guidance. Provided decision on requests for reimbursement, ensuring compliance with ATF and DOJ requirements and regulations. Reprogrammed funding allocations throughout each fiscal year to support priorities. Reviewed and analyzed spending line reports to address inconsistencies. Prepared and provided status reports on quarterly estimates to Department of Justice counterparts. Negotiated funding allocation through the preparation and administration of memorandums of agreement and letters. Developed and maintained comprehensive records systems to categorize and increase access to ATF financial information. Developed standard operating procedures and training manuals to ensure consistency in the State and Local Overtime Program operations. Served as the primary ATF liaison for other law enforcement agencies on the State and Local Overtime Program.
Coursework in Project Management, Human Resource Management, Business Ethics, and Strategic Management.
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