Management and Program Analyst Resume Example
Solutions-oriented, flexible and versatile Management Analyst possessing a unique combination of analytical and operational management skills, and a comprehensive background in both the private and public sectors.
Data collection and analysis Employee relations Inter-governmental and legislative relations Process improvement New employee orientations Affirmative Action compliance |
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- Multiple awards and promotions
- Individual Performance Award 2012: Project lead for approximately $1 Million project to relocate 158 employees from costly leased space to government-owned space.
- Saved the government significant amount of money by successfully negotiating with the hotel to honor published government per diem rates for a Regional Director meeting.
- Developed customer satisfaction surveys to identify areas for improvement (i.e., for new employee on-boarding and conference attendee feedback).
- Developed various internal publications such as Quick Reference or User Guides, organizational services brochures, and Standard Operating Procedures.
Conduct activity-based analysis of business processes and make recommendations based on the findings. Co-lead cross-functional team to conduct barrier analysis into low participation of employment groups in the TSA workforce. Review federal laws and regulations to confirm organizational reporting compliance. Create organizational flow charts and track, analyze and interpret trends in workforce data. Manipulate data using pivot tables, pivot charts and macros. Facilitate quarterly meetings to develop strategies that would positively influence workplace relationships.
Expertly tracked, analyzed and interpreted trends in 200+ government-issued credit card usage data as well as compliance with mandatory or occupational-based training requirements. Identified process boundaries and determined opportunities to automate processes and functions. Conducted monthly financial reconciliations and reports.
Successfully managed the $150K office travel budget. Designed and created weekly and monthly PowerPoint presentations to illustrate planned vs. actual spending. Evaluated existing business processes to generate and promote improvements. Authored Standard Operating Procedures (SOP) to provide staff with reference source for security, emergency evacuation, and physical access procedures.
Successfully managed travel budget of $500,000 and drafted and coordinated input to various reports (i.e., monthly and quarterly status reports, Configuration Management Plan, Data Management Plan) and other project deliverables for several different projects.
City, State, USBusiness AdministrationGPA 3.3
62 Hours Coursework in Business Administration Completed 12/2012
Contracting Officer Representative Certificate
IT Infrastructure Library Foundation v3
Bilingual German/English
- Web analytics: Webtrends
- Desktop Publishing Software: Photoshop, MS Publisher
- Government applications: iComplaints, GovTrip/DTS, FedTraveler, LMS, Joint Personnel Adjudication System (JPAS)
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Resume Overview
School Attended
- Northern Virginia Community College
Job Titles Held:
- Management and Program Analyst
- Management Analyst
- Program and Management Analyst
- Consultant/Analyst
Degrees
- Business Administration GPA 3.3
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