LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Solutions-oriented, flexible and versatile Management Analyst possessing a unique combination of analytical and operational management skills, and a comprehensive background in both the private and public sectors.

Areas of Immediate Impact/Contribution

Data collection and analysis

Employee relations

Inter-governmental and legislative relations

Process improvement

New employee orientations

Affirmative Action compliance

  • Procedure development
  • Reports generation and analysis
  • Microsoft Office Suite expert
  • Bilingual (German, English)
  • Event Management
  • Facility Management
Education
Northern Virginia Community College Woodbridge, VA Expected in GPA 3.3 : Business Administration - GPA :

62 Hours Coursework in Business Administration Completed 12/2012

Certifications

Contracting Officer Representative Certificate

IT Infrastructure Library Foundation v3

Accomplishments
  • Multiple awards and promotions
  • Individual Performance Award 2012: Project lead for approximately $1 Million project to relocate 158 employees from costly leased space to government-owned space.
  • Saved the government significant amount of money by successfully negotiating with the hotel to honor published government per diem rates for a Regional Director meeting.
  • Developed customer satisfaction surveys to identify areas for improvement (i.e., for new employee on-boarding and conference attendee feedback).
  • Developed various internal publications such as Quick Reference or User Guides, organizational services brochures, and Standard Operating Procedures.
Experience
Department Of Labor - Management and Program Analyst
Davenport, IA, 03/2013 - Current

Conduct activity-based analysis of business processes and make recommendations based on the findings. Co-lead cross-functional team to conduct barrier analysis into low participation of employment groups in the TSA workforce. Review federal laws and regulations to confirm organizational reporting compliance. Create organizational flow charts and track, analyze and interpret trends in workforce data. Manipulate data using pivot tables, pivot charts and macros. Facilitate quarterly meetings to develop strategies that would positively influence workplace relationships.

Indian Health Service - Management Analyst
Towaoc, CO, 08/2011 - 03/2013

Expertly tracked, analyzed and interpreted trends in 200+ government-issued credit card usage data as well as compliance with mandatory or occupational-based training requirements. Identified process boundaries and determined opportunities to automate processes and functions. Conducted monthly financial reconciliations and reports.

Department Of The Air Force - Program and Management Analyst
City, STATE, 07/2010 - 08/2011

Successfully managed the $150K office travel budget. Designed and created weekly and monthly PowerPoint presentations to illustrate planned vs. actual spending. Evaluated existing business processes to generate and promote improvements. Authored Standard Operating Procedures (SOP) to provide staff with reference source for security, emergency evacuation, and physical access procedures.

SRA International, Inc - Consultant/Analyst
City, STATE, 05/2006 - 07/2010

Successfully managed travel budget of $500,000 and drafted and coordinated input to various reports (i.e., monthly and quarterly status reports, Configuration Management Plan, Data Management Plan) and other project deliverables for several different projects.

Languages

Bilingual German/English

Computer Skills
  • Web analytics: Webtrends
  • Desktop Publishing Software: Photoshop, MS Publisher
  • Government applications: iComplaints, GovTrip/DTS, FedTraveler, LMS, Joint Personnel Adjudication System (JPAS)

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School Attended

  • Northern Virginia Community College

Job Titles Held:

  • Management and Program Analyst
  • Management Analyst
  • Program and Management Analyst
  • Consultant/Analyst

Degrees

  • GPA 3.3

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