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maitre d dining room lead resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Highly capable Personal Assistant skilled at prioritizing tasks with ease. Bringing several years of experience supporting executives with high-stress and high-profile careers as well as used to Managing daily operations for high volume restaurants. Highly organized and consistently anticipates needs of clients. Dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Maitre D' with 6 years of fine dining experience and strong knowledge and interest in food and beverages. Established rapport with all guests by providing exceptional hospitality to meet highest standards. Able to adapt to new practices to complete tasks faster and more efficiently and motivates teams to sustain exceptional levels of performance. Accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.

Skills
  • Large-Scale Events Planning
  • Celebrity Guest Support
  • Dynamic Communication Skills
  • Hospitality Management
  • Employee hiring and retention
  • Travel administration
  • Bilingual Spanish/English
  • Advanced interpersonal skills
  • Commitment to quality and service
  • Relationship/team building
  • Social media savvy
  • Schedule Management
  • Staff motivator
  • Strong problem solver
  • Meticulous attention to detail
Work History
Maitre D'/Dining Room Lead , 03/2021 to Current
CinemarkFremont, CA,
  • Trained, coached and evaluated subordinates to raise performance to company standards.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Supervised server balance and monitored table turnover to accurately seat customers.
Part Time Assistant Manager , 02/2019 to Current
Bal BhullarCity, STATE,
  • Organized envelopes, postage and mail correspondence for staff and leadership
  • Facilitated training and onboarding for incoming office staff
  • Processed travel expenses and reimbursements for executive team and senior management group
  • Oversaw daily household activities for traveling clients
  • Volunteered to help with special projects of varying degrees of complexity
  • Screened personal and business calls and directed to appropriate party
  • Worked with clients to effectively plan and coordinate logistics for special projects and events
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Mentored team members to enhance professional development and accountability in workplace.
Food Runner/Hostess, 02/2018 to 03/2019
Perch DTLA/ Mrs.FishCity, STATE,
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Informed servers of newly seated parties for speedy service.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Documented reservations and communicated changes to guests.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
Education
High School Diploma: , Expected in to East Los Angeles College - Monterey Park, CA
GPA:
  • Continuing education in Business Management.

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Resume Overview

School Attended

  • East Los Angeles College

Job Titles Held:

  • Maitre D'/Dining Room Lead
  • Part Time Assistant Manager
  • Food Runner/Hostess

Degrees

  • High School Diploma

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