Multi-faceted Logistics Specialist with solid history of streamlining operations and trimming cost. Reliable and results-driven supply chain manager delivering stellar aptitude for organization, superb people skills and reputation for utmost integrity. Eager to increase productivity and client satisfaction.
Skills
Database Management
Microsoft Office
Training & Development
Multiple software proficiency
Customer Relations
Purchasing
Records organization and review
Account Reconciliation
Work History
03/2019 to Current
Main Vault Supply TechnicianCol Care – Saint Augustine, FL,
Reviewed and verified quantities received against bills of lading, contracts and purchase requests.
Conducted cyclic inventories and requisitioned stock to meet demanded inventory levels.
Determined causes of discrepancies to make appropriate adjustments to correct inventory records and documents.
Used identification tags, stamps and electronic marking tools to mark stock items.
Posted supply status and receipt information to update activity register.
Verified clerical computations against physical count of stock to adjust errors in computations.
Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
Supported senior company leaders by delivering reports outlining performance to drive process improvements.
Achieved and maintained customer loyalty by forging long-term relationships based on prompt and courteous service.
Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
Eliminated process lags by overseeing $120 per month in logistics assets to fulfill customer demand.
Executed billing tasks and recorded information in company databases.
Collected data to complete detailed financial reports for stakeholders and management.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Followed up with appropriate parties to obtain prompt payments.
Kept all patient information secure and confidential.
Provided excellent service and attention to customers when face-to-face or through phone conversations
Recognized by management for providing exceptional customer service
Contributed to development, planning and completion of project initiatives
Delivered Controlled Substances to customer locations on time
Demonstrated leadership by making improvements to work processes and helping to train others
Exceeded customer satisfaction by finding creative solutions to problems
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to products and services
Juggled multiple projects and tasks to ensure high quality and timely delivery
12/2016 to 03/2019
Lead Robot Technician and Special Order TechnicianWomack Army Community Hospital – City, STATE,
Responded to problems with processing and production equipment and completed timely repairs.
Inspected systems, diagnosed problems and developed optimal solutions.
Maintained system logs or manuals to document testing or operation of equipment.
Completed proactive maintenance and repair actions to keep equipment operating at peak levels.
Used information in technical diagrams, schematics and manuals to understand operations and make successful repairs.
Educated equipment operators on proper use of equipment.
Procured parts and maintained inventory and related documentation.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Identified issues, analyzed information and provided solutions to problems.
Developed and maintained courteous and effective working relationships.
Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Resolved problems, improved operations and provided exceptional service.
Handled day-to-day running of all outpatient filling processes including 2 fully automated dispensing machines, ensuring high levels of productivity and progression.
Demonstrated respect, friendliness and willingness to help wherever needed.
Prioritized and organized tasks to efficiently accomplish service goals
Recognized by management for providing exceptional customer service
11/2014 to 05/2016
Pharmacy TechnicianEvans Army Community Hospital – City, STATE,
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Recruited, trained and guided pharmacy technicians which improved overall performance.
Entered and processed patients' prescriptions into internal system.
Reviewed and verified customer information and insurance provider information.
Liaised with other pharmacies to eliminate issues related to product expiration.
Counted, measured and compounded medications following standard procedures.
Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
Processed incoming drug orders.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Stocked, labeled and inventoried medication to keep accurate records.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
Managed over 50 customer calls per day
Transmitted daily bulk orders to maintain inventory levels
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems
Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores
Managed medication stocks, including conducting counts, labeling products and maintaining controls
Received, reviewed, dispensed and labeled over 100 prescriptions daily
Teamed with peers, technicians and other pharmacists to prioritize and complete orders
Interpreted and processed medication orders under supervision of pharmacist
Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory
Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock
Education
Expected in 07/2010
Pharmacy Tech Certificate: Pharmacy Penn Foster Career School - Scranton, PA GPA:
Additional Information
Operates multiple supply systems for inputting and outputting medical data. Manages automated government purchase system. Provides customer support to multiple organizations. Implements changes to best meet Hospital customers needs, monitoring supply and demand fluctuations and Table of Organization and Equipment (TOE) supply requirements. Manages data and reports to improve inventory management. Manages medical-surgical standard and non-standard medical, dental, veterinary and pharmaceutical supplies. Serves as Alternate Billing Official and Alternate Certifying Officer, managing Government Purchase Cardholders (GPC).
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Resume Overview
School Attended
Penn Foster Career School
Job Titles Held:
Main Vault Supply Technician
Lead Robot Technician and Special Order Technician