Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hardworking housekeeper bringing many years of experience handling all types of cleaning and customer service. Dedicated to maintaining comfortable, clean environments to all guests. Committed to ensuring positive guest experiences in all service positions I have held through the years. Dependable and quick-learning team player with effective communication and organization skills.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Well versed in customer service best practices and related options.

Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Hardworking and passionate job seeker with strong organizational skills eager to secure a structured position. Ready to help team achieve company goals. Motivated to learn, grow, and excel at UPMC.

  • Attention to Detail
  • Multitasking and Organization
  • Customer Service Best Practices
  • Complex Problem-Solving
  • Business Analysis
  • Calm and Effective Under Pressure
  • Caring and Empathetic
  • Deep Cleaning Protocols
  • Customer Inquiry and Response
  • Cleaning Equipment Inspection
  • Restroom Servicing
  • Equipment Disinfection
  • Linen Cleaning and Storage
  • Electronic Communication
  • Guest Request Response
  • Safe Chemical Handling
  • Kitchen Cleaning and Dishwashing
  • Room Maintenance Scheduling
  • Laundry Services
  • Guest Safety/Safety Requirements
  • Minor Repairs
  • Inventory Restocking
  • Guest Service and Support
  • Critical Thinking
  • COVID-19 Safety Procedures
Work History
Maid/Housekeeping and Laundry Attendant, 03/2010 - Current
City Of Greenacres, Fl Greenacres, FL,
  • Worked as housekeeper in vacation rentals
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Disinfected bathrooms and removed mold from shower stalls and bathtubs.
  • Engaged positively with residents while cleaning apartments and common areas.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Kept building entryway glass clean and polished for professional presentation.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Arranged for extra bedding, linens, towels and furniture to satisfy guests.
  • Responded to requests from patrons for linens and toiletries. Changed bed linens and collected soiled linens for cleaning.
  • Cultivated warm relationships with regular customers.
  • Performed spot-cleaning on furniture stains.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
Camp Counselor, 06/2014 - 07/2021
Batteries Plus, Llc Rapid City, SD,
  • Supervised groups of children in log cabins for sleepaway camp.
  • Transported and escorted program participants to and from activities and on field trips.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
  • Worked with children of varying age, interest, skill and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Sales Associate, 02/2019 - 11/2019
Rosewood Hotels & Resorts Santa Barbara, CA,

  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Tracked stock using company inventory management software.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.
  • Processed product returns and assisted customers with other selections.
  • Solved customer challenges by offering relevant products and services.
  • Prepared merchandise for sales floor by pricing or tagging.
Barista, 10/2020 - 08/2021
Dunkin Dounuts City, STATE,
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Prioritized drink requests while managing interruptions.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
: , Expected in
Attending University of Phoenix for Psychology - ,
High: , Expected in 2020
Coudersport Jr. Sr - ,

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    School Attended

    • Attending University of Phoenix for Psychology
    • Coudersport Jr. Sr

    Job Titles Held:

    • Maid/Housekeeping and Laundry Attendant
    • Camp Counselor
    • Sales Associate
    • Barista


    • High

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